Office of Vehicle Acquisition and Leasing Services

2. Role of the “New” Fleet Service RepresentativeinThe dot.com World

3. “Old” Role of FSR Hands-on Environment Worked on vehicles Checked in new vehicles and old vehicles Monitored fuel by manually reviewing receipts Monitored maintenance and parts by processing invoices Customer visited FMC to pick up vehicles

4. “New” Role of FSR Dot.com Environment Outsource work using National Vendor Database Use Consignee Delivery Sales Contractors for new and old vehicles Automated Oversight fuel, mileage and maintenance Customer visits and information meetings Greening the Government

5. How this helps you, The Customer Mobile Workforce Working for You Availability of Oversight Reports Newer Fleet / Lowest Rental Rates Available Quality Fleet Services Assistance on National Environmental Issues

6. The Mobile FSRIn The Dot.com World Lap Top Computer E-Fax E-mail Cell Phone Voice Mail

7. Lap Top Computer Mileage express Word Excel FMS URSA Power Point AMP Internet

8. E-Fax Receive documents while on the road or in motel rooms via Fax Make decisions faster for the ACC or MCC Better enable us to serve our customers needs

9. E-mail Less chance for the FSR to misplace a document Better enables the FSR to keep in constant touch with our customers Send documents and letters to many customers and agencies quickly Travel

10. Cell Phone & Voice mail Always get in touch with your FSR Answer questions from agencies and vendors faster Keep in touch with ACC and MCC for faster repairs

11. Other Dot.com Tools“Going Paperless” FMS - 2 - GO Mileage express Dial-a-mile Amp Fleet Commander MAMA SWEN RAID MAMA Maintenance And Mileage Application SVEN See Voyager Exceptions Now Future Programs RAID Resolve Accounts Identified as Delinquent RITA Reconcile Inactive Tags Automatically CARL Customer Additional Request Letters CEO Customer Education OpportunitiesMAMA Maintenance And Mileage Application SVEN See Voyager Exceptions Now Future Programs RAID Resolve Accounts Identified as Delinquent RITA Reconcile Inactive Tags Automatically CARL Customer Additional Request Letters CEO Customer Education Opportunities

12. http://pub.fss.gsa.gov/vehicles/leasing/ The dot.com Connection to Vehicle Leasing

14. Replacement Guidelines Sedans - 3 YR. &/or 60,000 Light Trucks - 6 YR. / 60,000 Manufacturer’s Production Standards Manufacturer’s Warranties Alternative Fueled Vehicles Modern Fleet Replacement Guidelines: Using our minimum replacement criteria – Sedans 3/36 4/any Light trucks 6/60 7/any - we are able to keep the Fleet fairly new as well as keep our maintenance costs down. Adds to resale value Manufacture Production Standards are referred to as convenience grouping I.e. Pwr door locks/windows, A/C, cruise control Warranty - 3yrs/36000 OEM AFVs, non-retrofits, better warranties, better service infrastructure Replacement Guidelines: Using our minimum replacement criteria – Sedans 3/36 4/any Light trucks 6/60 7/any - we are able to keep the Fleet fairly new as well as keep our maintenance costs down. Adds to resale value Manufacture Production Standards are referred to as convenience grouping I.e. Pwr door locks/windows, A/C, cruise control Warranty - 3yrs/36000 OEM AFVs, non-retrofits, better warranties, better service infrastructure

15. Competitive Rates Acquisition Financing Manufacturer Purchased Low Rate Increases NTE 2% Acquisition Financing: Provide agencies freedom from having to appropriate / purchase and manage vehicles Manu Purchased- offer low costs through volume discounts, this enables us to pass the cost to our customers in the form of lower Rates - representational -Mos. Rates composition + Mileage composition --few examples are ………………… We have low rate increases that do not routinely exceed 2% for agency Budget purposes No penalties for early termination Wet Lease program. No additional charges, except accidents / abuse Acquisition Financing: Provide agencies freedom from having to appropriate / purchase and manage vehicles Manu Purchased- offer low costs through volume discounts, this enables us to pass the cost to our customers in the form of lower Rates - representational -Mos. Rates composition + Mileage composition --few examples are ………………… We have low rate increases that do not routinely exceed 2% for agency Budget purposes No penalties for early termination Wet Lease program. No additional charges, except accidents / abuse

16. Competitive Rates GSA Lease Cost Sedan - 165.00 / Month + .10 / Mile Mini Van - $201.00 / Month + .13 / Mile Light Trucks - 193.00 / Month + .15 / Mile Includes Maintenance, Tags and Fuel. Schedule 751 Lease Sedan (8c): $299 to $799/Month Minivan (20): $399 to $799/Month Pickup (46): $325 to $600/Month Does not include Maintenance, Tags and Fuel.

17. Accessory Equipment OEM Provided Equipment GSA is responsible (monthly charge to agency) After Market Purchase of Equipment Leasing Agency is responsible OEM - Original Equipment ManufacturersOEM - Original Equipment Manufacturers

18. QUALITY FLEET SERVICES Fuel Credit Card Services Maintenance and Repair Accident Management

20. Proper Credit Card Use Do Not Buy: Food Maps Air Fresheners Wax Details Premium Fuel

21. SVEN(See Voyager Exceptions Now)

22.  Call the MCC at 1-888-622- 6344 Call MCC for repairs over $100.00 Call MCC for tires over $50.00 Review and sign repair invoices Mileage, tag number and remittance address on invoice. Provide feedback on unsatisfactory repairs

23. Maintenance and Repair Savings Warranties Ford Quality Care Choice of Vendors Tires/Brakes Glass Repair Warranty: 3 years/36000 miles for most vehicles Average GSA Vehicle is 2.5 years old, and the average Privately owned Vehicle is 9 years old GSA lost approximately $2.5 million in lost warranty opportunities last year alone. Ford Quality Care - Hotline 1-800-367-3221 Maintenance Control Center ( MCC) Emergency Roadside Assistance Program(s) “When in Doubt, check it out” Rock Chips/Windshields “Chances are your are driving a better vehicle at you job than you are at home” Rock Chips, what to do? Get them fixed as soon as possible. Most chips smaller than a quarter can be fixed and that alone with save $200.00 to $1000.00 or more by not having to replace the windshield. Tire Upgrade? If the tires on your new vehicle won’t perform the mission, talk to the FSR about an upgrade while the vehicle is new. We can generally get a fair value for the new takeoff’s and thereby reduce the cost. We all want to get the best tire for the mission and conditions. Whenever it is possible or feasible to do, buy RECAP Tires! Warranty: 3 years/36000 miles for most vehicles Average GSA Vehicle is 2.5 years old, and the average Privately owned Vehicle is 9 years old GSA lost approximately $2.5 million in lost warranty opportunities last year alone. Ford Quality Care - Hotline 1-800-367-3221 Maintenance Control Center ( MCC) Emergency Roadside Assistance Program(s) “When in Doubt, check it out” Rock Chips/Windshields “Chances are your are driving a better vehicle at you job than you are at home” Rock Chips, what to do? Get them fixed as soon as possible. Most chips smaller than a quarter can be fixed and that alone with save $200.00 to $1000.00 or more by not having to replace the windshield. Tire Upgrade? If the tires on your new vehicle won’t perform the mission, talk to the FSR about an upgrade while the vehicle is new. We can generally get a fair value for the new takeoff’s and thereby reduce the cost. We all want to get the best tire for the mission and conditions. Whenever it is possible or feasible to do, buy RECAP Tires!

24. Accident Control Center Notify Supervisor Complete Standard Form 91 & 94 Call 1-800-793-1505 to report Know Internal Tort Claim Procedures

25. DRIVER RESPONSIBILITY Monthly Mileage Reports Preventive Maintenance Safeguard Vehicle, Credit Card & Keys Proper Vehicle Operation

26. Mileage Reports Mileage Express Web-based Mileage Reporting System www.fss.gsa.gov/mileageexpress Easy as 1,2,3 1. Username and Password 2. Customer Number and Access Code 3. Current Odometer Reading

27. Mileage Reports Dial-A-Mile Toll Free Mileage Reporting Up to 20 Vehicles 1-877-472-3773 6 AM to 6 PM Central Standard Time Access Code and License Number

28. MAMA(Maintenance and Mileage Application)

29. Preventive Maintenance GSA FORM 3478 Complete by the 20th of the month the Notification is received. PM Schedule is every 12 months or 7500 miles, whichever comes first. Insures Warranty Compliance

30. MAMA(Maintenance and Mileage Application)

31. Safeguard Vehicle, Credit Card and Ignition Key Keep Vehicle Locked and in Secure Area when available Call FMC for Replacement of Lost and Broken Credit Cards Keep a Spare Key

32. Proper Vehicle Operation ROUTINELY CHECK Lights Fluid Levels Tires Purchase Regular Unleaded Fuel Self-service Fuel (where available) Report Accidents Immediately to ACC and Supervisor You are being Watched!!

33. “GREENING THE GOVERNMENT” EO 13149 - Reducing Fuel Consumption By 20% in 5 years Achieved by using Alternative Fueled Vehicles Reduce Size of Vehicles Use Re-refined oil Use Retread Tires EO 13101 Sec 507 specifically refers to using rereoil and re tires Greening the Gov thru waste prevention, recycling, and Federal Acq.EO 13101 Sec 507 specifically refers to using rereoil and re tires Greening the Gov thru waste prevention, recycling, and Federal Acq.

34. GSA’s “Green” Commitment Vehicles Largest AFV Fleet Variety Partnerships FedFleet Clean Cities Information Fleet Management Centers GSA Fleet Web Page Vendor and Product Information Replace 75% of all new vehicles as AFV’s. In metropolitan areas 250,000 or larger. Replace 75% of all new vehicles as AFV’s. In metropolitan areas 250,000 or larger.

35. CUSTOMER SATISFACTION Feedback through: GSA Representatives CSD Partnerships Customer Workshops Local FEDFLEET Chapter IMEAC 2001 Feed back from you is very important to help serve you better. * 1500 visits both customer and vendor * Partnerships between FMC’s and customers helps bring in new ideas, solve technical issues allow us to be understand agency missions * Focus groups allow us to address what’s going well and what’s not FED FLEET meeting February 15 at Gifford Pinchot National Forest * IMEAC San Antonio April 3 to 5 Address all government common needs and goals 600,000Feed back from you is very important to help serve you better. * 1500 visits both customer and vendor * Partnerships between FMC’s and customers helps bring in new ideas, solve technical issues allow us to be understand agency missions * Focus groups allow us to address what’s going well and what’s not FED FLEET meeting February 15 at Gifford Pinchot National Forest * IMEAC San Antonio April 3 to 5 Address all government common needs and goals 600,000

36. GET CONNECTED!!

37. The GSA Fleet Team A team dedicated to providing our customers with quality Fleet Management Services and Vehicles at a competitive price with the least overall cost to the taxpayer.