1 / 10

Chapter 3 Reservation Systems

Chapter 3 Reservation Systems. Managing Technology in the Hospitality Industry Fourth Edition (469T or 469). Competencies for Reservation Systems. Distinguish global distribution systems from Internet distribution systems.

salvador-thompson
Download Presentation

Chapter 3 Reservation Systems

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 3Reservation Systems Managing Technology in the Hospitality Industry Fourth Edition (469T or 469)

  2. Competencies for Reservation Systems • Distinguish global distribution systems from Internet distribution systems. • Distinguish affiliate from non-affiliate central reservation systems. • Identify the basic functions and services performed by a central reservation system. • Describe the functions and features of the reservation module of a property management system. • Describe the management reports typically generated by a reservation module of a property management system.

  3. Sources of Reservations Central Reservation Systems Affiliate Reservation Network (Hotel Chains) Non-Affiliate Reservation Network ·  Leading Hotels of the World ·  Preferred Hotels ·  Distinguished Hotels Global Distribution Systems ·  SABRE (continued)

  4. Sources of Reservations (continued) ·  Galileo International ·  Amadeus ·  WorldSpan Internet Distribution Systems ·  Priceline.com ·  Orbitz.com ·  Gotrooms.com Property Direct

  5. Global Distribution Systems (GDSs) Owned by airlines. Used by travel agents. Access travel/tourism inventories worldwide. Link to reservation systems of: · Hotels · Airlines · Car Rental Companies · Travel agencies

  6. Internet Distribution Systems (IDSs) Owned by independent Web companies. Used by consumers. Link to: ·  Hotel central reservation systems ·  Switching company ·  GDS

  7. Affiliate/Non-Affiliate Reservation Systems Affiliate reservations system (hotel chains) · Overrun facility Non-affiliate reservations system · Leading Hotels of the World · Preferred Hotels · Distinguished Hotels

  8. CRS Functions and Services Provides properties with necessary technology. Communicates room availability to e-distribution channels. Delivers reservations to properties. Maintains statistical information (call volume, talk time, conversion rates, denial rates). Provides customer relationship management (loyalty programs). Maintains demographic information about callers. Bills properties for handling reservations.

  9. PMS Reservation Process • Reservation inquiry • Determination of availability • Creation of the reservation record • Confirmation of the reservation • Maintenance of the reservation record • Generation of reports

  10. PMS Reservation Reports ·Rooms availability report ·Revenue forecast report ·Reservation transaction record ·Expected arrivals list ·Expected departures list ·Commission agent report ·Turnaway report

More Related