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Using ALSCO online to create New Repossession Orders for Adjusters

Using ALSCO online to create New Repossession Orders for Adjusters. By: Estella Wagner July 26, 2013 EDTC: 3332. Needs Assessment . The adjusters that are imputing new orders do not know how to do them efficiently, therefore it is taking more time out of their work day to complete the task.

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Using ALSCO online to create New Repossession Orders for Adjusters

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  1. Using ALSCO online to create New Repossession Orders for Adjusters By: Estella Wagner July 26, 2013 EDTC: 3332

  2. Needs Assessment • The adjusters that are imputing new orders do not know how to do them efficiently, therefore it is taking more time out of their work day to complete the task. • There should be more tutorials or even training sessions to show the adjusters how to properly input the information.

  3. Needs Assessment • The recommendation would be to provide a tutorial to show the adjusters how to input the repossession orders and then for those that still needs additional assistance I would provide more tutorials and more practice.

  4. Instructional Goal • The adjusters will gain greater knowledge of using ALSCO online.

  5. Performance Objectives Objective #1 Given a new order to input (CN), the learner should be able to complete the orders without assistance (B), correctly to the legal standards (CR). Objective #2 Given the correct information (CN), the learner will be able to input them in the correct blanks (B), with no mistakes (CR).

  6. Assessment of Learning Outcomes Performance Objectives Assessment

  7. Learner Characteristics • The target audience will range from 19 years old up to 25 years old and all are male students. • The learners will all have some basic knowledge of computer skills. • The learners will need to know how to use the ALSCO online system for better performance. • Additional information that may be helpful is that all of the learners do not have college experience therefore they may not understand the terminology.

  8. Learning Context • The learning setting will be an office setting with limited computers. • The computers will all have internet compatibilities to be able to access the system.

  9. Training Module Outline Introduction- (a) Overview of Training: Welcome to the training module of how to input new repossession orders. In this module you will learn how to log-in to the ALSCO system correctly to guarantee that all of the paperwork is up to legal standards. By the end of the module you will be able to input new orders more efficiently and without spending tremendous amount of time in the office.

  10. Training Module Outline Introduction: (b) Statement of Goal and Objectives After this training module you will be able to: • Log-in to ALSCO online • Input new repossession orders that will meet legal standards. • Input the information more efficiently and in a timely manner

  11. Training Module Outline • Introduction: (c) What does the Online Training Include? The online lesson will contain four different lessons. At the end of each lesson the students will each have to repeat the tasks with minimal mistakes. Finally at the end of the entire module each student will have to input repossession orders without help to be able to get the credits for completing the tutorial.

  12. Training Module Outline • Lesson 1- Log-in to ALSCO online • The student will create their own password along with a username to long-in to the system. • The student will know how to go to the correct screen for inputting new orders.

  13. Training Module Outline • Lesson 2: Input the information (a) The adjuster will learn the different ways of inputting the orders into the system (b) The adjuster will know what information to insert to complete the information. (c) At the end of the tutorial they will input orders for practice until less than 2 mistakes are made.

  14. Training Module Outline • Lesson 3- Checking the information to be up to legal standards. • The students will learn how to input the information to meet all of the legal standards. • The students will know to check the inputted the information to make sure they are up to standards.

  15. Instructional Resources • The learner will need a few resources such as: • Computer –the computer must be equipped with the latest software. • Internet access- the computer must have some sort of internet connection such as wireless or network. • Printer- this is needed for the completion of the orders and to make sure that the information is in the correct boxes.

  16. Training Module Blueprint • Introduction of new information • Lesson overview • Objectives • Lesson 1 • Log-in to ALSCO Lesson 2 Inputting the information Lesson 3 Checking the information to be up to legal standards • Summary of Lesson • Assessment • Feedback

  17. Formative Evaluation • I will have a Subject Matter Expert come out from our home branch office to make sure that all of the paperwork is legal and done in the correct manner up to standards. • I will also have peer evaluation at the end of the tutorial so that each learner will be able to give tips to each other to better input the information.

  18. Summary • Once the adjusters have finished this tutorial they will be able to input new repossession orders in a more efficient manner that allows them to spend more time out on the field rather than spending it in the office. • The adjusters will also be guaranteed that all of the paperwork will follow all of the legal standards necessary.

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