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S.O.A.R. Update

S.O.A.R. Update. April Board Meeting Presentation. Progress is Significant!!. SOAR is receiving excellent partnership support from SAC, DAC leadership, Community Care. Staff and volunteers working together for common goals. 2005-06 LHF and AiW complete or in maintenance phase.

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S.O.A.R. Update

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  1. S.O.A.R. Update April Board Meeting Presentation

  2. Progress is Significant!! • SOAR is receiving excellent partnership support from SAC, DAC leadership, Community Care. • Staff and volunteers working together for common goals. • 2005-06 LHF and AiW complete or in maintenance phase. • Strong leadership and working teams in place for all 3 key themes. • Project management in place and working very well.

  3. ML CommunicationsMilestones Interim Improvement “Rel. 0” Includes: (Pilot, Validation, Training for 2006-07 program year) • E-mail --System for message priorities --Conventions for “header” info --Templates, guidelines --Matrix to be built to eliminate redundancies • Develop, communicate “Communications Expectations” • Add to ML Position Description document • Utilize in ML Community of Practice • Training --On conventions, templates, prioritization --On expectations, behaviors…of communications leaders

  4. ML Communications Measuring Results • Qualitative • Training and feedback session at Community Leadership Institute today • Feedback gathered during Committee calls (ETB, PB, DAC, SAC) • Feedback gathered via Community of Practice online • Quantitative --Section, Division leadership surveys (annual) --Survey research via Community of Practice --Surveys deployed with “Release 0” and with new system --Short, periodic telephone polls, sampling member leaders --Customer Measurement System—member loyalty and awareness improvements

  5. Education & TrainingFocus Areas and Milestones • “Low Hanging Fruit” with SAC • Begin: 4/3/06; Implement by 10/1/06 • VoC Research • Begin: 5/5; Plan complete by 12/1/06 • Management Structure • Begin: 4/10/06; BoD recommend by 10/1/06 • Modular Material Design • Begin: 8/1/06; Revised P/D process by 12/1/06

  6. Develop incentives toencourage members and member units to identify and acquire BoK content . Target new members and “nontraditional” quality content contributors and users. ASQ BoK Development Process will increase: the number of content developers and peer reviewers, the number of participating member units, BoK usage by customers through improved access/availability content volume, availability and delivery Recognize BoK content contributors. individual content contributions member unit content contributions Recognize effective delivery of BoK. Align with existing recognition programs. DMP SMP Certification SOAR BoK Process PROCESS OUTPUT INPUT Q-BoK

  7. BoK Project Milestones Feb 06 BoD Charter approval Apr 06 Resource SOAR BoK Team Apr 06 Communication Plan to differentiate between Q-BoK Conceptual Plan (EA) and SOAR BoK Apr 06 Current Practices Surveya) identifying and acquiring BoK, b) disseminating and delivering BoK, c) recognition and reward for BoK contributions May 06 Define BoK inputs and outputs Jun 06 Outline desired process Jul 06 Recognition incentives Sep 06 Pilot process for peer review Nov 06 Present pilot results to BoD Nov 06 Implement

  8. Summary • SOAR continues the strong response to October 2005 ML Summit. • All three themes are provided for as Essential Activity on 2006-07 Business Plan. • The themes are large projects involving change (with resultant conflict and growth). • Applying knowledge we have about change leadership (we DO have the tools). • See more detail at ML Interchange Saturday morning.

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