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MAP-D

MAP-D. Fall 2009. Capabilities. Viewing Letters sent to or for the Veteran from the VA Tracking Items requested from the Veteran or requested for the Veteran View Development Checklist View notes concerning phone contact to the Veteran. Accessing MAP-D (Through Internet). Website

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MAP-D

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  1. MAP-D Fall 2009

  2. Capabilities • Viewing Letters sent to or for the Veteran from the VA • Tracking Items requested from the Veteran or requested for the Veteran • View Development Checklist • View notes concerning phone contact to the Veteran

  3. Accessing MAP-D(Through Internet) • Website https://vbahinescitrix.vba.va.gov/VBApps/auth/login.aspx • Username & Password in letter from VARO • DOMAIN is VBA • If your letter’s Username & Password doesn’t work call VARO help desk • Waco RO (254) 299-9483 • Hou RO (713) 383-1860/1868 or e-mail Hou at VAVBAHOU/RO/IRM

  4. Hines Citrix Icons • Select MAP-D_Prod

  5. Logging into MAPD(Direct Line) • Start • VBAPPS • VETSNET • MAPD

  6. Loading Application • Computer automatically loads application • When “OK” is dark & “Ready” Appears • Click “OK”

  7. Application Loaded • Screen After Applications were loaded

  8. Beginning to Search • Began search • Click “File” • Click “Search”

  9. Inputting PII(Personal Identifiable Information) • New window opens to insert Veteran’s File or SSN • In most cases either the SSN or File number will work

  10. Tree View • Can be considered “Home” page • Note Info on right side • Useful button; Notes, “View”

  11. Notes • Displays Phone contact with Vet • For expansion click “Text Box View” • Notes phone call(s) from Veterans to phone center

  12. Expanded “Text Box View” • Text of phone contact with Veteran • Click “OK” to return to “Tree View” • If a Veteran Called the RO to cancel a C&P exam it may be shown here. A Form 119 is drafted by the phone center and sent to the RO • If the Veteran notified the RO of inability to attend a C&P the TVC can argue the RO received notification

  13. Tree View • On Left side note plus [+] sign • Click on Plus [+] sign to expand Tree

  14. Expanding Tree • Expanding “Ended Claims” • Note, more plus [+] signs

  15. Additional Expansion • Completely expanded Tree • Note, no more Plus [+] signs • Used for historical view of Veteran’s File

  16. Letter Library • Displays letters sent to the Veteran or sent on Veteran’s behalf • Does NOT display Award / Denial Letters (Virtual VA is not available to most CSO’s) • Click “View” to view letter

  17. Viewing Letter in Letter Library • Example of letter sent to a doctor on Veteran’s behalf

  18. Viewing Pending Claim • Note “Claim Status” • Note “Suspense Date” (“Suspense Date” is date VA projects action to be completed)

  19. Viewing Letters on Pending Claim • Displays letters on Pending Claim

  20. Viewing Tracked Items • Example of Tracked Items: • Request for Exam • Request for civilian medical records • Request for records from Reserve Units

  21. Expanding Tracked Items • Example of current tracked items

  22. Historical Tracked Items • Tree view of historical tracked items

  23. Expanded View of Historical Tracked Items • Example of expanded view of Historical Tracked Items • Good source to check and verify if item(s) were or were not received by the VA (not always up to date) • Use “Return to Tree View”

  24. Viewing Checklist • Checklist is only visible on pending claim • Select “View” to view notes • For previous Checklist go to “Tracked Items” & Select “Generate Checklist” (Provides PAGES of information)

  25. Viewing Notes on Checklist • To view detailed notes select “Text Box View”

  26. Text Box View • Example Text Box View • Click “OK” to return to Tree View

  27. Tree View • Back to beginning • Select “X” at top right to close program

  28. Questions

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