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Business Process Outsourcing Services

With the help of Business process outsourcing services delivered by Suma Soft, organizations can improve their Turn Around Time(TAT) by nearly 70 %. We deliver Business process outsourcing services to a variety of industries such as Logistics, Healthcare, Automotive, Banking, Retail, E-commerce and many others.To know more - https://bit.ly/2DfxfsE

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Business Process Outsourcing Services

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  1. BUSINESS PROCESS OUTSOURCING SERVICES Suma Soft Pvt Ltd.

  2. About US Suma Soft has been a Global IT and ITES BPO Solutions provider for USA, India and global market with successful legacy of 19+ years. Suma Soft has gained patronage of giants from various industries across the world with the high-end industry-specific, technology and analytics-enabled solutions. Suma Soft has been providing IT infrastructure services in combination with innovative practices and ability to engage with new business models. Adding values to businesses with a stark growth in profitability is our aim

  3. BPO Services We Offered Under the category of BPO Services, Suma Soft offers following services • Inbound Call Center Services • Outbound Call Center Services • Email Support Services • Social Media Support Services • Data Entry Services • Loan Processing Services • Logistic Processing Services • Backend Processing Services • Chat Support Services • Call Center Outsourcing Services

  4. Inbound Call Center Services • Aninbound call centerpredominantly provides support for handling large volume calls initiated by the customers. These calls are mainly rendered as telephone answering requests for client’s products or as pre or post sales technical assistance.

  5. Outbound Call Center Services • Outbound call center service is designed to make large volume of outbound calls to prospective and existing customers on behalf of a business/client. These calls majorly cater to sales, product/service subscription, account upgradation, and debt collection.

  6. Email Support Services • Email is the second most widely used communication channel for customer support. Statistically speaking about 20% of customers preferred to contact customer support through an email in the year 2018. (Source – Statista Report). Though the share of Email Support Outsourcingseems small when compared to other popular mediums like phone and live chat, it cannot be ignored. • We understand the requirements of your business and the importance of having an effective email support. Suma Soft provides 24*7 email support outsourcing for technical as well as non-technical purpose.

  7. Social Media Support Services • The popularity of Social Media is widespread and is redefining communication. It is estimated that the number of social media users will reach a mark of 3.02 billion by 2021. As a business, this potential cannot be overlooked. Customers are using social media to communicate with brands, seek help when they have queries, share feedback, avail offers and many such reasons. It is important that business have 24*7 online presence through social channels such as Facebook, Twitter, LinkedIn, and others. • Suma Soft has been helping leading organizations across the globe through our Social media support services.

  8. Data Entry Services • Suma Soft bring you 24*7 high-quality data entry outsourcing services with skilled data entry experts making delivery error-free process and data configuration. Providing timely, cost-effective services with high scalability that comes with quick processing time is our aim. • The data entry services we give comes with total data security and with global standards as Suma Soft strive to make our global presence stronger. Unmatched competitive prices with maximum benefits make your business rely on a competent service provider.

  9. Loan Processing Services • Loan Processing Services by Suma Soft can help reduce your time on loan processing and provide you the flexibility to concentrate on your core competencies. Suma Soft has been working with banks and other financial firms, managing their Loan processing operations since 19+ years. • Loan Processing Outsourcing Services team is well versed in carrying verification of various loan documents such as credit reports, credit history payment, tax returns and others.

  10. Logistic Processing Services • Logistics companies are under immense pressure to increase profits, reduce operational costs, and enhance TAT for shipment deliveries. As an ISO 9000 certified company, Suma Soft gives paramount importance to security, quality, and accuracy while implementing services like logistics accounts payable outsourcing services. • Suma Soft provides end-to-end Logistics BPO serviceswhich include Accounts Payable and 3PL Track and trace services.

  11. Backend Processing Services • The experts from Suma Soft can empower your business with Backend processing services such as Data entry, document verification, order fulfillment, transaction processing, loan processing, and others. • Suma Soft has a team dedicated for each business function who works during your office and non-office hours to help ease your burden of repetitive operations. You can allocate your resources to revenue generating functions and improve the bottom-line.

  12. Chat Support Services • Outsource Live chat support Services to Suma Soft and improve resolution rate by 70%. Our Live Chat Support experts understand the demands of various industries such as Healthcare, Automotive, Retail, E-commerce and provide customized services accordingly.

  13. Call Center Outsourcing Services • Call Center Outsourcing is the process of outsourcing customer issues to a third-party service provider. Companies prefer to provide affordable customer service for their end customers. • The call center outsourcing delivered by Suma Soft helps enhance various call center metrics such as first call resolution, customer satisfaction, average speed of answer and many others.

  14. Contact US Suma Soft Pvt Ltd Email id - sales@sumasoft.com https://www.sumasoft.com/

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