Explain About ServiceNow Workflow

1. Explain About ServiceNow Workflow Automation? Many IT organizations begin their ServiceNow journey by replacing obsolete, ineffective service desk systems with a solution. So, the solution can handle everything from issues to assets. ServiceNow is, without a doubt, the greatest IT Service Management solution on the market. ServiceNow's simplified Information Technology Infrastructure Library-based ITSM app. This app helps us reduce the time it takes to address an incident from start to finish. To automate and perform incident resolution and service desk activities, it provides a Workflow editor and engine. ServiceNow workflow automates the apps' operations and activities. The ServiceNow workflow is a significant step forward in the platform's automation. As a result, it is the foundation of ServiceNow. What is a ServiceNow Workflow? Workflow is a set of activities. So, we use to automate the actions plans. The starting point of the workflow anatomy is seen in the team development code review workflow. Activities are process blocks. So, it performs activities like sending emails, getting approvals, executing scripts, etc. Each process begins with a Begin activity and concludes with a Finish activity. When the activity is complete, the activity is accessible via the appropriate node. Also, the transition to the next activity can read. Workflows can launch in the following ways: • UI Action • Server-side script • Triggered by record field values

2. When to use Workflows Workflows are useful to automate multi-step procedures such as: SLAs\s Approvals Creating an event Creating a task Notifications by email Other techniques can use to execute tasks. Such as event production, email notification, and task creation. So, using a workflow is independent of the target's requirements. Such as whether the target requires process automation or discrete action. For example, if an email must is sent when a new record adds to the database. Hence, the discrete action does not need a process. ServiceNow Workflow's Benefits The following are some of the benefits of ServiceNow Workflow: • ServiceNow process streamlines and automates IT operations with common changes. • Workflow's newest developments assist in increasing staff productivity. • Workflow can change both managers' and workers' working environments. • Workflow eliminates human mistakes by producing precise outcomes. Where to use ServiceNow Workflow? • Requests for access to the service catalog • SLA’s • Assigning user roles • Assigning roles to group members. • The process of change

3. ServiceNow Workflow Automation ServiceNow Workflow is a handy tool. It is useful for automating business processes through the use of many tasks, alerts, etc. With the use of many apps and activities, technology has eased human existence. It assists in completing complicated tasks in a matter of seconds. With the development of automation, it is now possible to do any common activity. But, it requires a grasp of commercial strategy as well as tech situations that vary daily. Digital workflows aid in the removal of many human barriers. So, that can arise when executing any complex task. Furthermore, the workflow contains several aspects. So, this helps in the completion of workflow activities. The ServiceNow Workflow consists of many activity series. The Workflow editor, which is the graphical component of the workflow. So, it aids in the visual presentation of workflows through a flowchart. Also, the activities can display in designated boxes. Users can observe the activity's information and transitions here. This feature enhances the workflow's functionality. The ServiceNow workflow editor's many themes for presenting data. Hence, it includes graphical charts and flows. Workflow Cycle When a triggering event occurs, a workflow begins. Hence, inserting a record into a database or changing a field in a table to a certain value of general triggers.

4. For example, design a workflow that runs anytime a user requests an item from the catalog to order. We may schedule processes to execute or call them from scripts like business rules. When one action completes, the process moves on to the next. Depending on the outcome of the activity, there are many possible transitions to other activities. If it grants the user's request, an action may occur, alerting us to place an order for the item. When it rejects the user's request, the activity may transit to notify the user. The Workflow editor reflects workflows in the form of a flowchart. It shows activities as boxes, with lines linking the boxes displaying information about transitions from one activity to the next. Workflow Activity Workflow Activities for Beginners Core activities are accessible in ServiceNow Workflow. These activities can use again and again in any workflow. For example, running scripts, calling for rest, sending alerts, tasks approvals, etc. Activities of Approval and Reversal • Approval Action: This action is useful to approve a current task and mark it as approved or rejected. • Permission – Group: This feature allows you to generate approval requests for each member of a group. • User Approval: Creates one or more individual user approval requests. • Rollback To: When this activity activates, it pushes backward processing to a specified workflow activity. Also, it restores the original state of activities. Conditional activities • If: This activity is to determine whether a condition or a script is true or false. •Switch: Determines if the value corresponds to one or more case values.

5. • Wait for a Condition: When a certain condition happens, do an activity. Notification Processes • Add Event to Event Queue: It adds an event to the event queue. • Notification: This feature allows you to send an email or SMS message to certain people or groups. Activity in the Sub-flow The Parallel Flow Launcher, also known as the Sub Flow Activity. It can use to launch another workflow. The parent process must wait until the child’s workflow finishes before continuing its execution. The child workflow must not be idle otherwise the workflow will hang up. Task-related activities • Attachment Note: This function is useful to add an attachment to a current record. • Create Task: This command is to create a task. • Catalog Task: It's picking existing fields on a form with writing queries from a script with a slush bucket. Activities with a timer and those that are useful. • Activity with a timer Used to put a workflow on hold for a set amount of time. Time can be absolute or relative, depending on the schedule. • Branch: Used to divide a workflow's transition into different routes. • Join: This command is useful to combine two or more execution routes into a single transition. • Message Logging: Instead of scripts, the message will log. • Return Value: Used to return a value to a parent process in child workflows. • Run Script: Run scripts with this command. • Set values: This function changes the values of fields in the current record. • Turnstile: In large processes, the same action repeats many times. As a result, this action will reduce the number of processes.

6. Examples of ServiceNow Workflows SLAs are mainly associated with incident records. Also, everyone knows. So, when we start working on an event at a specific time interval. Thus, the SLA status, also other variables, changes. We may create a specific SLA and tie it to an SLA end-to-end cycle using this example. The same procedure must follow for approvals related to change incidents, requests, etc. A specific SLA will also run for a defined procedure linked with approval actions. There are several more instances of ServiceNow workflow operations. These examples show how SLAs are generally created. Hence, operations automate without human interaction. Conclusion Thus, this article gives an overview of the ServiceNow workflow. Also, adopting ServiceNow workflows will help both business executives and users. It automates repetitive operations, making them easier to do. This aids the industries in doing their jobs more. I hope that this article has given you all the necessary knowledge on the usage of workflow. Moreover, how to create ServiceNow workflow. Join ServiceNow Online Training at the ITGuru platform to get more practical knowledge.