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How to Integrate JIRA with ServiceNow | JIRA ServiceNow Connector

The integration of JIRA with ServiceNow helps the customer service and development teams communicate efficiently, in real time. This, in turn, helps resolve the customer issues faster. Integrate JIRA ServiceNow using OpsHub Integration Manager.

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How to Integrate JIRA with ServiceNow | JIRA ServiceNow Connector

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  1. Learn How JIRA – ServiceNow Integration helps Teams Communicate Better

  2. Why JIRA – ServiceNow Integration The integration of JIRA with ServiceNow helps the customer service and development teams communicate efficiently, in real time. This, in turn, helps resolve the customer issues faster. JIRA-ServiceNow Integration brings: Rich functionalities to the ecosystem Cross-functional collaboration Real-time Visibility No scope for communication gaps

  3. OpsHub Integration Manager integrates JIRA and ServiceNow bidirectionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘tickets’ from ServiceNow automatically synchronize to JIRA and all the entities and details associated with the ‘tickets’ synchronize back to JIRA. How to Integrate JIRA – ServiceNow Bi-directionally Popularly synchronized entities between JIRA – ServiceNow Systems

  4. How JIRA and ServiceNow Integration helps Teams Communicate Better Problem statement: The support team receives a ticket from a customer, which it identifies as a ‘defect’, and sends to the development team for resolution. The development team responds that the ‘identified defect’ is a ‘known defect’, and is in process of resolution before the next release. Solution: When JIRA and ServiceNow are bi-directionally integrated using OpsHub Integration Manager, the status of this defect would have already synchronized to ‘ServiceNow’ as ‘In Progress’ along with the expected resolution date. The response to customer could have been faster. Download Detailed JIRA ServiceNow Integration Datasheet

  5. With JIRA + ServiceNow integration, enterprises can: Leverage the best of functionality and Collaboration in the delivery ecosystem Make better and faster decisions Accelerate customer response time Ensure complete traceability of a ‘requirement’ Get full context of the customer requirements & priorities

  6. Benefits of Integration for JIRA and ServiceNow Users ServiceNow Users JIRA Users Access to the business requirements and associated updates from within ServiceNow Traceability for business requirements throughout the ALM tool chain Easy to categorize and transfer customer tickets to JIRA Visibility into customer issues and priorities No manual efforts needed to keep backend teams updated on customer issues and priorities No dependency on manual communication for making business decisions

  7. Contact information: OpsHub Inc. 1000 Elwell Ct, #101, Palo Alto, CA 94303 Phone: +1.650.701.1800 Email: sales@opshub.com Website: OpsHub

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