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Why Salesforce CTI Integration is Worth Considering

Salesforce CTI can also be addressed as Salesforce telephony integration. It is a process of combining telephony with your Salesforce CRM.<br><br>Thus, users can access CRM data while using the telephone. Also, users can make and receive calls directly within their Salesforce CRM.<br>

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Why Salesforce CTI Integration is Worth Considering

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  1. 360 SMS Why Salesforce CTI Integration is Worth Considering Powered by 360 Degree Cloud Technologies Scale Texting in Minutes| Reduce Turnaround Time CEO Siddharth Sehgal

  2. What is Salesforce CTI Integration

  3. Salesforce CTI Integration Salesforce CTI can also be addressed as Salesforce telephony integration. It is a process of combining telephony with your Salesforce CRM. Thus, users can access CRM data while using the telephone. Also, users can make and receive calls directly within their Salesforce CRM.

  4. Capabilities to expect after CTI Integration in Salesforce Lightning

  5. Capabilities to expect after Salesforce telephony Integration Call-down list filters for Targeted Bulk Dialing Agents can segment customers by creating custom call-down lists and automate bulk dialing for better targeting and a quick process. Call Conferencing & Transferring for call management Apart from all relevant customer details on the screen, agents can add a desired team member to the call or transfer it to the relevant team member for better call handling. Programmable Auto-Responses Long wait times could frustrate callers. So, agents can program auto-response to engage with customers when agents are busy attending to other customers or unavailable. Easy IVR Setup with Auto-Readers With CTI, agents can easily configure IVR setup in male and female voices with auto-readers. Users can add messages for auto-responders to read messages over IVR.

  6. How Salesforce CTI Integration helps Businesses?

  7. How CTI integration in Salesforce lightninghelps Businesses Fosters Better Call Handling With all relevant information right on the screen and call logs, agents can handle calls better, prioritize responses based on due dates and improve customer experiences by connecting them to the concerned team faster. Enables to provide Self-Help and Reduce Support Cases By configuring IVR in male and female responses, agents can offer self-help options to callers. Thus, they can route themselves to the relevant department based on their inquiries. This would cut back on incoming calls for support. Improves Agents Productivity With Salesforce CTI integration, agents can dial the number right from the record page and cut back on manual dialing by automating bulk dialing, which helps to improve the agent’s productivity.

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