Streamlining RPA into the Salesforce Ecosystem

1. Streamlining RPA into the Salesforce Ecosystem

2. Streamlining RPA into the Salesforce Ecosystem Research firm Gartner estimates the market for hyper-automation enabling technologies will reach $596 billion in 2022, up nearly 24% from the $481.6 billion in 2020. The RPA software market grew 38.9% in 2020 to $1.9 billion and held its position as the fastest-growing segment in the enterprise software market.  Gartner is expecting significant growth in technology that enables organizations to rapidly identify, vet, and automate as many processes as possible and says it will become a “condition of survival” for enterprises. Hyper-automation enabling technologies include robotic process automation (RPA), low-code application platforms (LCAP), AI, and virtual assistants.  RPA makes waves in the Cloud  The Salesforce acquisition of Servicetrace comes as no surprise, as Salesforce was keenly watching the ServiceNow acquisition events in March of this year (2021), when ServiceNow took a leap into the robotic process automation (RPA) space when it announced it was acquiring Intellibot, an RPA startup based in Hyderabad, India.  In Jan 2021, SAP announced its acquisition of Berlin-based business process automation startupSignavio. While they specialize in cloud-native BPA tools, this acquisition helped bridge the gap SAP had for a long time and let SAP announce their Intelligent Robotic Process Automation tool, its foray into the RPA space. 

3. Streamlining RPA into the Salesforce Ecosystem • Analysts View  • Earlier this year, Gartner found that the top three players in this space (RPA) are UiPath, Automation Anywhere, and Blue Prism. And now with major players like IBM, SAP, Pega, Appian, Salesforce, Microsoft, ServiceNow, all bought into the RPA market because for years they didn’t focus on how data got into their systems when operating between organizations or without a human. Instead, they focused more on what happens inside the client’s organization. This has forced businesses to rethink and accelerate trends to drive them to be digitally more efficient by optimizing data ingestion and data flows with RPA capabilities.  • How RPA augments enterprise operations  • Robotic Process Automation can streamline multiple CRM-related business processes, including account, lead, and quotes creation, among other core customer service and contract management activities. RPA has been quite popular with CIOs as an emerging technology that streamlines enterprise operations. It bridges the gaps within business process automation. With RPA, organizations can automate mundane and repetitive rules-based processes, enabling operations teams to devote more time to serving customers, improving products, and other high-value work. Some core examples of RPA automation include, • An RPA bot can perform sequential actions to automate the lead creation process in Salesforce.  • Using an RPA bot, IT can configure and export Salesforce reports and distribute them to external parties from within the Salesforce platform. 

4. Streamlining RPA into the Salesforce Ecosystem Whether a company is implementing RPA as a standalone solution or as part of a larger automation initiative that may include physical robots or other forms of AI, planning, preparation, risk mitigation, and following best practices ensure success and smooth transition.  Need help? Talk to our RPA and Salesforce testing domain experts to find out more about streamlining RPA into the Salesforce ecosystem.  Read Full Blog at: https://www.cigniti.com/blog/rpa-salesforce-ecosystem