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Communication Among Interdisciplinary Teams. Rose Shandrow Franciscan Health System August 7, 2008. Objectives. To affirm the need for communicating effectively with interdisciplinary team members To highlight communication challenges To identify communication strategies and processes.
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Communication Among Interdisciplinary Teams Rose Shandrow Franciscan Health System August 7, 2008
Objectives • To affirm the need for communicating effectively with interdisciplinary team members • To highlight communication challenges • To identify communication strategies and processes
Necessity of Communication Spirit Spirit Spirit Mind Body Mind Body
Necessity of Communication • To show how tending to the spiritual care needs of the person is valuable in the healing process. • To articulate the value of the work of chaplains in a way that is understood by corporate thinkers and by other disciplinary team members. • To articulate how the role of chaplains is integral in the operations of the institutions
Communication Challenges • “Spiritual Care” is intangible and is challenging to describe. • Different understanding/interpretations/perspective of the role of chaplains • Lack of common language • Attitudes
FHS Spiritual Care Performance Improvement Project • Phase I: When chaplains are called to provide assistance, what needs are they asked to address? • Phase II: What specific functions do chaplains perform to address these needs? • Phase III: What are the observable outcomes resulting from the chaplain function? • Result: Spiritual Assessment Framework
Spiritual Assessment Form What are the needs? What did we provide? What is the plan of care?
Pastoral Care EncountersDepartment Able to identify the workload of the chaplains
7. Prior Grief Function Desired Outcomes • Mentions previous loss • Expresses emotion • Receives validation • Shares reminiscences • Cries while talking about the lost loved one • Receives referral for further grief assistance • Expresses greater hope Grief Counseling 19
Clinical activities Multidisciplinary concept Spiritual Assessment Emotional support Loss & Adjustment support Religious/Spiritual support Advocacy/Referrals/Ethics Measurements Mission related activities Para-liturgical ceremonies Blessing Rites Memorials for Staff CHI Feast Days Staff support Care for Caregivers Healthy U Reflections Cornerstone Employee Assistance Committees Diversity Committee Plan of Care Committee Disaster Preparedness Committee Ethics Committee Process Improvement Teams Presentations Community Support Parent Support Group-Memorial Service Deanery Relationships Archdiocesan relationships Spiritual Care and Mission Integration at Franciscan Health System
Communication Techniques • Define terms • Document services rendered • Define roles and responsibilities • Distinguish between direct care giver and educator • Make rounds • Use metrics to reflect opportunities for collaboration • Integrate with Mission