Communication in Organizations and Teams

1. Communication in Organizations and Teams la asb

2. Group vs. Team Team roles Leadership Membership Identity creation Decision making Effective team meeting Agenda Minute Discussion techniques Conflict in groups and teams Group = a collection of three or more people Common fate Members see themselves as a group Team = a self-directed entity No supervisory managers All authority over coordination, manufacturing, and delivering the product Groups & Teams Communicating in groups and teams

3. Groups: Less formal Less stable Less ….. Is a class a group? Is the class a team? Several teams? Competing teams? Group vs. Team Team roles Leadership Membership Identity creation Decision making Effective team meeting Agenda Minute Discussion techniques Conflict in groups and teams Groups vs. Teams Communicating in groups and teams

4. Members have/take on roles A role is an expectation about behaviour patterns How do you see yourselves at the moment in this context? As a group? As a team? As several teams? As an amorphous conglomerate of people? What is your aim in this context? Team Roles • Group vs. Teams • Team roles • Leadership • Membership • Identity creation • Decision making • Effective team meeting • Agenda • Minute • Discussion techniques • Conflict in groups and teams Communicating in groups and teams

5. What is the difference between managers and leaders? Managers guide members: Job requirements Performance criteria See that goals are kept Management = contractual agreement Leadership • group vs. Team • Team roles • Leadership • Membership • Identity creation • Decision making • Effective team meeting • Agenda • Minute • Discussion techniques • Conflict in groups and teams Communicating in groups and teams

6. What can a leader do? Specify issues of importance to members Raise subordinates’ awareness of such issues Define how they should be interpreted or perceied, and then motivate members to transcend individual self-interest for the sake of the team The leader’s authority comes from the members Members follow the leader not for rewards, but because they buy into leader’s vision Management and leadership concentrated in different people Leadership • group vs. Team • Team roles • Leadership • Membership • Identity creation • Decision making • Effective team meeting • Agenda • Minute • Discussion techniques • Conflict in groups and teams Communicating in groups and teams

7. Research indicates…. Emergent leaders are more communicative flexible than nonleaders …they can adapt behaviour to individual members of the group to different tasks to different group priorities, depending on circumstances what kind of language style do you plan to use? What kind of person • Group vs. Team • Team roles • Leadership • Membership • Identity creation • Decision making • Effective team meeting • Agenda • Minute • Discussion techniques • Conflict in groups and teams Communicating in groups and teams

8. Shackleton’s leadership skills, ”He flattered the prima donnas, pampered the babies, kept the malcontents close to him and made everyone work together, regardless of social class.” Leaders organize efforts and define the team’s context Leadership • group vs. Team • Team roles • Leadership • Membership • Identity creation • Decision making • Effective team meeting • Agenda • Minute • Discussion techniques • Conflict in groups and teams Communicating in groups and teams

9. Leaders organize team’s work Seek ideas from membership An example Stimulate ideas Contribute ideas Evaluate ideas Seek idea evaluation Stimulate creativity Procedural leadership com. behaviour Set goals Make agendas Summarizes Verbalizes consensus Interpersonal leadership communication behaviour Regulate participation Climate making Resolve conflict Leadership • group vs. Team • Team roles • Leadership • Membership • Identity creation • Decision making • Effective team meeting • Agenda • Minute • Discussion techniques • Conflict in groups and teams Communicating in groups and teams

10. Benne & Sheats’ membership roles: Task roles – help Vital for effective performance Relationship roles Help members reath goals Self-centred/self-interes roles Interfere with the team’s goal accomplishment Membership of Team • group vs. Team • Team roles • Leadership • Membership • Identity creation • Decision making • Effective team meeting • Agenda • Minute • Discussion techniques • Conflict in groups and teams Communicating in groups and teams

11. Benne & Sheats Team Task Roles Team Relationship Roles Self-centred Roles Team Membership Roles • Group vs. Team • Team roles • Leadership • Membership • Identity creation • Decision making • Effective team meeting • Agenda • Minute • Discussion techniques • Conflict in groups and teams Communicating in groups and teams

12. Team Task Roles Initiator-contributor: definitions, information, solution Information seeker: texts ideas Information giver: relevant facts, statistics, analytical abilities Opinion seeker: asks others Opinion giver: ’I really think….’ Clarifier: examples, analogies to explain The energizer: stimulates and encourages The recorder keeps the records Group vs. Team Team roles Leadership Membership Identity creation Decision making Effective team meeting Agenda Minute Discussion techniques Conflict in groups and teams Team Membership Roles Communicating in groups and teams

13. Focus on building and maintaining positive interpersonal bonds The mediator manages conflict The tension releaser: relaxes the group The feeling-expresser: monitors and coments on team’s emotional tone The silent observer is not expert on topic and follows team’s will Group vs. Team Team roles Leadership Membership Identity creation Decision making Effective team meeting Agenda Minute Discussion techniques Conflict in groups and teams Team Relationship Roles Communicating in groups and teams

14. The blocker: an evaluator-critic, who goes too far The aggressor: elevates his or her status by putting others down through derogatory humor, insults, interruption The clown: humour ill-timed, too continuous, cynical, distracting horse-play Special-interests pleader: claims he or she is speaking for other audiences, using them as a cloak to hide a personal ideology. Group vs. Team Team roles Leadership Membership Identity creation Decision making Effective team meeting Agenda Minute Discussion techniques Conflict in groups and teams Self-centered Roles Communicating in groups and teams

15. Occurs when members’s interests and goals coincide/overlap Praise for team’s accomplishments Espousing shared values Presumed ”we” Nothing unites like a common enemy Group vs. Team Team roles Leadership Membership Identity creation Decision making Effective team meeting Agenda Minute Discussion techniques Conflict in groups and teams Methods of Creating Identification Communicating in groups and teams

16. Preparing a meeting Announcement Dicussion – sharing of info Items Agenda Minutes What discussion techniques Brainstorming Silent generation of ideas Round-robin Clarification of ideas through discussion (why, what, why?) Preliminary vote or ranking of ideas Group vs. Team Team roles Leadership Membership Identity creation Decision making Effective team meeting Agenda Minute Discussion techniques Conflict in groups and teams Decision-making Communicating in groups and teams

17. Unavoidable Parties interdependent Some members may hold on to their own demands – others may want to make concessions Too much conflict – too little conflict Assertiveness – cooperativeness Accomodating – high cooperation Compromising – giving in on some and being assertive on others Problem-solving – high assertiveness and high cooperativeness Group vs. Team Team roles Leadership Membership Identity creation Decision making Effective team meeting Agenda Minute Discussion techniques Conflict in groups and teams Conflict in groups & teams Communicating in groups and teams

18. Occasion Why? Level of formality? The only speaker? Org. culture – formal conventions? Questions, contact with audience Environment Large or small room Use of visuals? How long? Situation analysis Listener analysis Strategies for adapting to specific audiences Communicating in groups and teams

19. Situation analysis Listener analysis Demographics Predisposition towards speaker Predisposition towards topic Predisposition towards topic Level and extent of Knowledge Strategies for adapting to specific audiences Communicating in groups and teams

20. Famous speakers – famous speeches • Bill Clinton • JFKspeech Communicating in groups and teams