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Role of Infrastructure In Enhancing Business Continuity in Banks

Role of Infrastructure In Enhancing Business Continuity in Banks. Tarun Makhija APC. Agenda. Infrastructure & Business Continuity Business Continuity challenges in Banking ATM (Remote) sites Branches Data-center and DRC Infrastructure recommendation for Business Continuity.

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Role of Infrastructure In Enhancing Business Continuity in Banks

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  1. Role of InfrastructureIn Enhancing Business Continuity in Banks Tarun Makhija APC

  2. Agenda • Infrastructure & Business Continuity • Business Continuity challenges in Banking • ATM (Remote) sites • Branches • Data-center and DRC • Infrastructure recommendation for Business Continuity

  3. Introducing NCPI Essential Foundation of Business Continuity

  4. Payment Systems & Availability • Customer interacts with the payment system in multiple ways: • ATMs • Cash deposit or withdrawal • Cheque clearing • Internet banking • Payment transaction is the moment of truth – IT availability is critical • Robust NCPI is key in ensuring IT availability

  5. Business Continuity Challenges in ATM sites • Unskilled manpower or unmanned sites • Failure known only when reported • Response does not mean resolution

  6. What could make a difference ? • ATM NCPI managed over the WAN • NCPI elements standardized like the ATM/WAN • Online pre-failure alert • Online failure location detection • Online fault identification and vendor notification • Vendor response equals resolution

  7. Device Status Summary Red: urgent Yellow: needs attention Green; functioning normally Grey; maintenance mode Recommended Actions Reduces training, eases deployment and speeds troubleshooting. Notification Groups Ensure the right people receive warnings

  8. Business Continuity Challenges at a Branch • Standardized IT but not the NCPI • Limited trouble-shooting skill at branch level • No two branches have similar NCPI • IT is managed but not NCPI

  9. IT Services Management Today HIGHLY AVAILABLE NETWORK People STAFFING TRAINING Processes STANDARDIZATION SIMPLICITY DOCUMENTATION Technology DATA PROCESSING COMMUNICATIONS DATA STORAGE IT layer Standardized . POWER COOLING RACKS SERVICE MANAGEMENT NCPI Layer Not Standardized - managed by multiple tribal expertise

  10. Total Business Continuity Need All Levels Standardized NCPI + IT All IT + NCPI managed HIGHLY AVAILABLE NETWORK People STAFFING TRAINING Processes STANDARDIZATION SIMPLICITY DOCUMENTATION Technology DATA PROCESSING COMMUNICATIONS DATA STORAGE . POWER COOLING RACKS SERVICE MANAGEMENT

  11. What could be of value for a Branch ? • Topology map for the entire NCPI • NCPI elements standardized like the IT layer • Online pre-failure alert • Online failure location detection • Online fault identification and vendor notification • Vendor response equals resolution

  12. Illustrative blue-print of a managed NCPI

  13. NCPI and Business Continuity so far … Today • Complex, unmanaged, “custom-evolved” • Impacts Business Continuity Road ahead • Simple, managed, standardized • Enhances Business Availability

  14. Business Continuity challenges in Data-Centers • Rapidly changing technology • Dynamic load characteristics • “Custom-built” data-centers • Over-building

  15. Thermodynamics in computing…

  16. Chaos in Data-centers These systems were not planned to look like this They were not planned at all

  17. Can a Data-center be built like this ? • Architecture based on “Lego” building blocks of Standardized, Off-the-shelf components • Design concept is Modular & Scalable • Is available Pre-engineered and Pre-configured

  18. Standardization improves Business Continuity Standardize To Eliminate • Modularize • Factory pre-test • Hot-swappable • Integrated diagnostics • One-time engineering • Unique training needs • On-site assembly • On-site testing • Custom programming Standardization accelerates learning, reduces human error and increases availability

  19. Urge you to consider… • Standardize NCPI • Create a Modular & Scalable blue-print for NCPI • Manage you NCPI like you manage your IT Business Continuity is not just about IT or the data-center… Its is about being Available for Business…. And NCPI impacts availability!

  20. Questions ? Email id: tarun.makhija@apc.com

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