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UNICOR SERVICES GROUP

UNICOR SERVICES GROUP. We Speak Your Language…The Onshore Solution Updated: April 2009. SERVICES BUSINESS GROUP. What is UNICOR Federal Prison Industries? Created in 1934. Over 75 years of experience and success.

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UNICOR SERVICES GROUP

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  1. UNICOR SERVICES GROUP We Speak Your Language…The Onshore Solution Updated: April 2009

  2. SERVICES BUSINESS GROUP • What is UNICOR Federal Prison Industries? • Created in 1934. Over 75 years of experience and success. • A non appropriated and wholly owned government corporation, similar to Amtrak or TVA. • Provides real-world work with trained federal inmates • Annual sales revenue of over $850 Million to government and commercial businesses • Audited annually by the Department of Justice Office of Inspector General (OIG) 2

  3. SERVICES BUSINESS GROUP • What is UNICOR Federal Prison Industries? • 7 business groups, offering more than 175 diverse products and services • Services • Clothing and Textiles • Electronics • Fleet Management Solutions • Industrial Products • Office Furniture • Recycling 3

  4. SERVICES BUSINESS GROUP • Who is UNICOR Federal Prison Industries? • High quality products and services made in the USA • Lean Six Sigma structured • 110 factories, more than 4 million square feet of manufacturing, operations and servicing facilities • 77% purchases of raw materials, supplies, equipment from the private sector • More than 60% of purchases are from small businesses • Research indicates inmates who work in prison industries are 24% less likely to recidivate • Dedicated to environmentally sound business practices 4

  5. SERVICES BUSINESS GROUP • Overview of the Services Business Group (SBG). • We have over 35 years of experience in providing services to the military, civilian government agencies, and commercial businesses • Our client list includes large, medium, and small commercial businesses as well as a wide array of State and Federal government agencies • We offer a highly trained workforce • We have locations across the United States 5

  6. SERVICES BUSINESS GROUP • Overview of the Services Business Group (SBG). • We offer 24 x 7 operations to meet our customer’s day-to-day deadlines and business needs • Scalability to meet surge and operations requirements • 100% on-shore operations • Outstanding quality work • Highly competitive pricing 6

  7. SERVICES BUSINESS GROUP • Wide Range of Expert Services • Document Conversion and Data Services • Contact Centers, Directory Assistance and Help Desk Services • Custom Printing and Bindery • Warehouse & Distribution • Direct Mail, List Management & Fulfillment Services • Forward/Reverse Logistics Services 7

  8. SERVICES BUSINESS GROUP • Track Record of Success • Directory assistance calls handled by UNICOR’s tele-workers exceeds over 100 million • Distribution program processed 100th million catalog since operations began in 2001 • Format, OCR cleanup, and tag each week over 150,000 pages of patents for government contractor of the Patent Trademark Office • Processes more than 2 million pieces of mail each month at nationwide fulfillment centers 8

  9. SERVICES BUSINESS GROUP • Track Record of Success • Our inbound and outbound contact centers Agent Handling Time (AHT) of 35 seconds and Average Speed Answer (ASA) of only 5 seconds, meets and exceed the private sector’s outsourcing standards • 20 years experience in processing patent applications. • Extensive distribution of Carex healthcare products by Rubbermaid to civilian and military agencies • Successful FISMA audit of our IT system. 9

  10. SERVICES BUSINESS GROUP • Service Business Group’s IT Infrastructure • A Wide Area Network and Local Area Network separate from DOJ/BOP, managed by the SBG IT Group • The local LAN is configured by SBG IT Group to meet DOJ and BOP security requirements • Customers work directly with SBG IT Group’s technology team to develop solutions • All solutions are reviewed by BOP and UNICOR Chiefs of Security prior to deployment 10

  11. SERVICES BUSINESS GROUP • Service Business Group’s IT Infrastructure • Our IT Network is accredited every three years • UNICOR uses the latest industry standard for hardware and software • Operating System: Microsoft Server 2005, 2008, Windows XP and Vista running SQL 2005 and 2008 • Pentium IV Workstations with an average of 512 MB to 1 GB of memory • Factory level LAN backbone speeds are 10/100/1000 11

  12. Document Conversion and Data Services 12

  13. DOCUMENT CONVERSION and DATA SERVICES & CONTACT US • Overview • Over 30 years of experience supporting military and civilian agencies • We support private companies working as contractors on Federal contracts • We support private companies that have off-shored work • 5 document conversion centers employing over 600+ skilled workers • Highly skilled workforce • Low labor rates 13

  14. DOCUMENT CONVERSION and DATA SERVICES & CONTACT US • Overview • Highly Secure • Data services specializing in: • Document conversion, Coding, and Indexing • Data Entry • OCR and OCR Cleanup • Auto CAD • PDF creation and conversion • Data collection and database entry (survey results) • Visio flow charts. 14

  15. DOCUMENT CONVERSION and DATA SERVICES & CONTACT US • Conversion Capabilities • E-Government documents • Technical manuals, text, and illustrations • Patents for electronic publishing • Backfile conversion of legacy data • Office correspondence and file folders • Contract and archival file scanning • Digitization of engineering drawings. • Section 508 compliant documents 15

  16. DOCUMENT CONVERSION and DATA SERVICES & CONTACT US • Conversion Capabilities • Litigation support documentation • Training and policy manuals • General text conversions • Environmental and technical reports • Contour maps and nautical charts • OCR cleanup and text insertion on manuals and biography documents. • Microfilm, microfiche conversion and aperture card scanning 16

  17. DOCUMENT CONVERSION and DATA SERVICES & CONTACT US • Electronic Imaging Services • Onsite assistance in determining needs and requirements • Recommend a process to fulfill requirements. • Provide a full range of support to scan and convert images on wide range of media choices • Document preparation and reconstruction. • Post image inspection and optimization of image quality • Scan a broad range of documents from index cards to E size drawings • Index and tag images providing ease of retrieval • Pickup and return of documents 17

  18. DOCUMENT CONVERSION and DATA SERVICES & CONTACT US • Electronic Imaging Services Available Formats • PDF • JPG • TIFF • CGM • DWG • DXF • DGN • Other formats upon request 18

  19. DOCUMENT CONVERSION and DATA SERVICES & CONTACT US • OCR/Coding/Indexing Services • OCR with or w/o hidden text • Searchable PDF’s. • Full text capture through OCR or re-keying • OCR cleanup. • OCR of existing customer tiff images. • Manual proofing and editing guaranteeing accuracy 19

  20. DOCUMENT CONVERSION and DATA SERVICES & CONTACT US • OCR/Coding/Indexing Services • SGML, HTML, and XML tagging for publishing and distribution • Manual proofing and editing guaranteeing accuracy • Complete indexing to assure ease of retrieval 20

  21. DOCUMENT CONVERSION and DATA SERVICES & CONTACT US • Digitizing Services • Ability to convert images, maps, charts and drawings to a digital formats • CAD applications, facilities management and engineering • Provides ease of storing, using and sharing data • Documents captured in wide range of formats and media 21

  22. DOCUMENT CONVERSION and DATA SERVICES & CONTACT US • Digitizing Services All types of files including: • Text • Photographs • Charts • Schematics • Drawings • Maps • Diagrams • Books • Manuals 22

  23. Custom Printing and Bindery 23

  24. CUSTOM BINDERY & CONTACT US • Overview • 4 state-of-the-art printing and bindery operations in the US • Focus on high quality process color printing and wide array of binding services • Highly qualified print and distribution specialists • High security • Low labor rates • Elimination of bidding process • Highly versatile & flexible operations, printing small as well as large runs • 23 point quality check system 24

  25. CUSTOM PRINTING & CONTACT US • Pre-Press Services • Providing wide range of digital and conventional services • MAC and PC workflow support • Extensive concept design skills and expertise 25

  26. CUSTOM PRINTING & CONTACT US • Commercial Quality Conventional Printing • Multiple Web and Sheet-fed presses • Ranging from 3 ½” x 5 ½” label to 40” target or from 4 ¼” x 5 ½” notepad to 200 page book • 23 point quality check system on all printing projects • ISO 9001:2008 Registered 26

  27. CUSTOM PRINTING & CONTACT US • Conventional Printing NEXPRESS Digital Printing • Printing capacity of 6,000 A4/letter sheets per hour (100 pages per minute) • Print short or longer run projects (1 to 2,500 copies) • Elimination of plates and film • 4 or 5 color printing 27

  28. CUSTOM PRINTING & CONTACT US • Envelope Printing • Halm-Jet presses capable of printing large and small orders • Single and multi-color envelope printing • Offering both common and custom-order envelopes • Printing a wide range of sizes 3 5/8” x 6 ½” to 12” x 16” 28

  29. CUSTOM PRINTING & CONTACT US • Bindery Services • Cutting • Drilling • Collating • Folding • Scoring & Perforating • Compound and NCR Padding 29

  30. CONTACT US • General Manager • Sheila Richardson • Phone: (202) 305-3956 • srichard@central.unicor.gov • Deputy General Manager • Vanessa Moy • Phone: (202) 305-3945 • vmoy@central.unicor.gov • Deputy General Manager • Janet Conner • Phone: (202) 305-3982 • jconner@central.unicor.gov • Marketing and Business Development • Vaughn Gardineer • Phone: (202) 305-1237 • vgardineer@central.unicor.gov • Contact Centers/Directory Assistance/Help Desk • Kimberly Armfield • Phone: (202) 616-2437 • karmfield@central.unicor.gov • Custom Printing and Bindery • Rick Olson • Phone: (320) 245-6609 • rolson@central.unicor.gov • Mike Flores • Phone: (816) 739-6436 • kmflores1@live.com • Warehousing and Distribution • Paula Jones • Phone: (951) 461-4034 • pjones@centralunicorgov • Direct Mail, List Mgt. and Fulfillment • Paula Jones • Phone: (951) 461-4034 • pjones@central.unicor.gov • Document Conversion and Data Services • Fred Roach • Phone: (931) 536-4860 • fredr@twlakes.com • Carolyn Sheedy • Phone: (202) 305-3717csheedy@central.unicor.gov • Forward/Reverse Logistics • Paula Jones • Phone: (951) 461-4034 • pjones@central.unicor.gov 58

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