In Search of a Fresh Start: Can Credit Counseling Help Debtors Recover from Bankruptcy? NFCC Webinar May 12, 2010

1. In Search of a Fresh Start: Can Credit Counseling Help Debtors Recover from Bankruptcy? NFCC Webinar May 12, 2010

2. Introductions Dr. Angela Lyons Associate Professor University of Illinois (217) 244-2612 anglyons@illinois.edu Shawn Howard Statistician Money Management International (713) 394-3051 shawn.howard@moneymanagement.org

3. Why bankruptcy counseling? • 2005 Bankruptcy Abuse Prevention and Consumer Protection Act (BAPCPA). • Two educational requirements. • Pre-filing credit counseling session. • Pre-discharge financial education course. • Reasons behind legislation. • Help debtors make an informed choice about bankruptcy. • Provide debtors with the financial skills necessary to better manage their money and avoid future financial problems.

5. The Big Debate:Does credit counseling work? Opponents: “The counseling places undue hardship on debtors who are already overwhelmed financially. It’s an administrative obstacle to those who really have no other option but to file for bankruptcy.” Proponents: “The counseling has educational value. Repealing this requirement would prevent debtors from getting the knowledge and skills they need to better manage their finances and build future financial security.”

6. Key Questions • Do the counseling and education requirements have educational value? • Do debtors learn something? • Do debtors improve their financial behaviors? • What happens to debtors after the bankruptcy process? • Do debtors benefit from both the counseling and education? Is one requirement more effective than the other?

7. MMI Multi-Phase Research Study (2009) Track debtors through the entire bankruptcy process and follow up with them to assess impacts of counseling and education requirements. • Phase 1: Credit counseling session • Phase 2: Financial education course • Phase 3: Follow up (3-6 months later)

8. Focus of Today’s Webinar Phase I: Credit Counseling Session • To measure and quantify the educational value of the counseling experience. • To identify specific groupsof debtors who benefited more/less from the counseling.

9. Background Information Consumers who seek out credit counseling generally fall into one of three categories: • Those who are able to help themselves out of financial trouble and are looking for solutions to handle debt on their own. • Those who need a DMP to help them consolidate and repay their debts. • Those whose financial situation is so severe that bankruptcy may be their best, and perhaps only, option.

10. What Do We Already Know? General Credit Counseling Socio-psychological research Kim, Garman, and Sorhaindo (2006), Xiao, Sorhaindo, and Garman (2006), Xiao and Wu (2006). Economic research Elliehausen, Lundquist, and Staten (2007), Staten and Barron (2009). Bankruptcy Counseling Canadian experience Ramsay (2002), Schwartz (2003). U.S. experience Thorne and Porter (2007), NFCC (2006), Lyons, White, and Howard (2008).

11. Where are the critical gaps?

12. Phase I: Bankruptcy Counseling Course An overview of MMI’s online course: • 10 online modules covering wide range of basic personal finance concepts. • Interactive components (e.g., budgeting activities, financial calculators, checklists, and assessment tools). • Audio track. • Available 24/7 for convenience. • Course takes about 60 to 90 minutes to complete. • At end of course, clients required to speak with certified counselor.

14. Data Collection • Data collected from over 32,000 debtors who completed MMI’s online bankruptcy counseling course between February and August 2009. • Pre- and post-tests built into online course to measure changes in financial knowledge, attitudes, and behavioral intentions.

15. Measuring Financial Knowledge • 10 true/false questions included on both pre- and post-tests. • Questions test key concepts covered in course. • Knowledge score calculated for each client based on percentage of questions answered correctly. • Scores range from 0 to 100 percent. • Statistical tests show that knowledge score is a reliable measure of clients’ overall level of financial knowledge.

16. Setting short- and long-term financial goals. • Saving money each month. • Tracking income and expenses. • Reducing impulse spending and cutting unnecessary expenses. • Reviewing income and expenses before making large purchases. • Using a filing system to store bills and financial records. • Paying bills on time each month. • Reviewing bills each month for accuracy. • Comparing prices before making purchases. • Using less than 50% of your available credit. • Keeping your debt-to-income ratio below 20%. • Checking your credit report and credit score.

17. Measuring Financial Behavior • Clients asked about current and future intentions to engage in 12 financial practices. • Pre-counseling: “How often are you currently doing each financial practice?” • Post-counseling: “How often do you plan to do each financial practice?” • Responses based on a 5-point scale (1=Never to 5=Always). • Behavior score calculated by summing responses to the 12 financial practices using the reported values from the 5-point scale. • Scores range from 12 to 60. • Statistical tests show that behavior score is a reliable measure of clients’ overall financial behavior.

18. List of Financial Practices • Setting short- and long-term financial goals. • Saving money each month. • Tracking income and expenses. • Reducing impulse spending and cutting unnecessary expenses. • Reviewing income and expenses before making large purchases. • Using a filing system to store bills and financial records. • Paying bills on time each month. • Reviewing bills each month for accuracy. • Comparing prices before making purchases. • Using less than 50% of your available credit. • Keeping your debt-to-income ratio below 20%. • Checking your credit report and credit score.

19. Detailed info also collected on…. Pre-Counseling • Reasons for current financial problems. • Actions already taken to deal with current financial problems. • Contact with bankruptcy attorney. • Willingness to want to improve financial situation. • Financial portfolio (income, expenses, assets, and debts). Post-Counseling • Perceived educational impacts of the counseling. • Overall satisfaction with the counseling. • Actions likely to take to deal with financial problems. • What did clients like most/least about the counseling? • Demographics.

23. Controlling for local neighborhood and community effects…. • 2000 Census data merged with MMI data. • County and zipcode level data. • 4 key socioeconomic measures: • Percentage of total population residing in an in an urban area within client’s county or zipcode. • Percentage that is unemployed. • Percentage with less than a high school education. • Median house value for client’s county or zipcode of residence.

24. Methods Used to Analyze Data

25. Methods Used to Analyze Data (cont.) Step 1: Descriptive Analysis • Demographic overview. • Financial profile. • Financial knowledge pre- and post-counseling. • Financial practices pre-counseling. • Intended financial practices post-counseling. • Perceived educational impacts. • Overall satisfaction levels.

26. Methods Used to Analyze Data (cont.) Step 2: Regression Analysis • Which clients were more likely to score higher on the financial knowledge test? • Which clients were more likely to engage in more positive financial practices?

27. Methods Used to Analyze Data (cont.) Variables included in regression models: • Prior financial knowledge or prior financial behavior. • General demographics (age, gender, marital status, race/ethnicity, education, income, homeownership, employment status). • Willingness to makes changes. • Reasons for financial problems (poor health, unemployment, unnecessary spending). • Financial events in last 12 months (used payday or other high interest loan, delayed house/auto payments to pay credit cards, had property repossessed or home foreclosed). • Previously filed bankruptcy (i.e., repeat filer). • Census information.

28. Key Findings • Increased knowledge • Pre- and post-tests showed that most debtors were financially knowledgeable prior to counseling. • Yet, still see significant improvement overall in financial literacy post-counseling. • On average, debtors scored 77.1% correct on pre-test and 85.9% on post-test. • An increase of 11.4% in knowledge.

29. Key Findings (cont.) • Increased financial confidence • Over 97% of debtors felt more knowledgeable about the bankruptcy process and options available to deal with their financial problems. • Over 91% felt their overall ability to manage their finances had improved.

30. Key Findings (cont.) • Improved attitudes and behavioral intentions • Debtors experienced significant and positive changes in financial attitudes and behavioral intentions. • By the end of the counseling, debtors were at a “teachable moment.” • More aware of current financial practices. • Motivated to take action and improve their financial situation.

31. Key Findings (cont.) • Prior knowledge and behaviors are important. • Debtors with a more solid foundation in personal financial management demonstrated more significant improvements in knowledge and behavior post-counseling. • However, they may not have had as much room to improve because they started at a higher level to begin with.

32. Key Findings (cont.) • Socioeconomic status matters • Those with higher incomes and education were more likely to experience improvements in knowledge, attitudes, and behavioral intentions. • Higher-income clients were less likely to report positive financial practices prior to counseling, but more likely to report positive (intended) practices after counseling. • Why? Indebtedness among high-income clients was primarily the result of poor financial management rather than unfortunate events.

33. Key Findings (cont.) • Positive outcomes for those with poor financial management practices • Half of all debtors reported that their financial situation was due to unnecessary spending. • These debtors were more likely to become financially knowledgeable than those whose financial situation was not due to financial mismanagement. • They were also more likely to indicate they would engage in positive financial behaviors post-counseling.

34. Key Findings (cont.) • Assistance for those in unfortunate circumstances • Those whose financial problems were due to unfortunate circumstances such as illness and unemployment also benefited from the counseling. • Improvements in knowledge and behavior, though, were similar to those whose financial problems were unrelated to an unfortunate event. • This suggests that on average debtors benefited from the counseling regardless of whether their indebtedness resulted from unfortunate circumstances or from poor financial decisions.

35. Key Findings (cont.) • Minorities tended to fair worse • Minority groups, especially African-Americans and Hispanics, were significantly less likely than Whites to experience improvements in knowledge and behavior. • Potential explanations: • Language barrier. • Inadequate controls for neighborhood and community effects. • Inadequate controls for socialization, attitudinal, and cultural differences.

36. Overall Satisfaction with Counseling • Debtors were very satisfied with their bankruptcy counseling experience. • Over 99% found the counseling course helpful. • About 97% indicated they would be likely to seek counseling again in the future. Almost all debtors seemed to appreciate the educational value of the counseling and did not feel that the requirement had been a burden or an administrative obstacle.

37. A few limitations to note…. • Findings reflect behavioral intentions and not actual behavior change. • Difficult to design objective measures of success or failure that are acceptable to the entire field of financial education. • Methods and measures used were selected taking into account the content of the counseling, the bankruptcy process, administrative constraints, available resources, and debtors’ attributes. • May not be capturing key pieces of information (e.g., cultural and psychological factors). • Data collected from a single credit counseling agency.

38. Implications for Public Policy • Is the counseling requirement serving its intended purpose? • Is it assisting debtors in making an informed choice about bankruptcy? • Is it providing debtors with the financial skills necessary to better manage their money and avoid future financial problems?

39. Implications for Education • Debtors were fairly knowledgeable about basic financial management concepts. • Course content could be tweaked to provide a “fresh start” program to help debtors get back on their feet and rebuild their credit. • Debtors with more severe deficiencies may require more intensive education and motivational support. One counseling session may not be enough. • Online counseling appears to be an effective means of delivery. A “one-size-fits-all” approach may not be ideal for all debtors.

40. Phase I: Release of Findings • Research paper • Research brief • PowerPoint • http://www.cefe.illinois.edu/research/reports

41. Preview of Coming Attractions(Phases II and III) What happens after bankruptcy? • Does the counseling help debtors get a “fresh start” financially? • Are they able to actually put into practice what they’ve learned?

42. Phases II and III (cont.) • Follow up data have been collected. • Preliminary analysis points to marked improvement in debtors’ financial management skills and practices. • Implication: Credit counseling may be a viable mechanism to help debtors deal with their financial situation and obtain a fresh start. • Results are scheduled for release later this year. Will be presented at NFCC Conference in October.

43. Questions