Teach Your Library New Tricks: Encouraging Innovation in Established Organizations

1. Teach Your Library New Tricks:Encouraging Innovation in Established Organizations British Columbia Library AssociationApril 17, 2008 Kathryn J. DeissACRL Content Strategistkdeiss@ala.org

2. AGENDA • Opening and introductions • Innovation and established organizations • Practice with three tools • Planning an innovation incubator

3. Let’s play a game! • Go out into the hotel/conference area • Choose three objects • Bring them back here • You have 5 minutes!

4. Reverse Scavenger Hunt Using the objects you picked up create the objects/representations below A three-dimensional model of love An example of a reference question Something that would make travel easier

5. Changing perspective jogs the creative impulse

6. “Different is not always better but better is always different.”Rick LuceEmory University

7. “Innovation is the embodiment, combination, and/or synthesis of knowledge in novel, relevant, valued new products, processes, or services.”Dorothy Leonard and Walter Swap

8. Innovations are those things that change the way we can do what we want to do • Innovation is disruptive • Innovation is both revolutionary and evolutionary • Society decides what is innovative

9. Directional vs intersectional innovation • Directional innovation combines ideas within a field • Intersectional innovation combines ideas at the intersections of different fields resulting in an increased level of possibilities Source: Johanssen, Frans. The Medici Effect

10. “The intersection of fields, cultures, and disciplines generates combinations of different ideas, yes; but it also generates a massive number of these combinations. People at the intersection, then, can pursue more ideas in search of the right ones.” Frans Johanssen

11. Barriers to innovation • Organizational age • Individual & group skills lacking • Desire for perfection • Risk aversion • Natural tensions & dichotomies

12. Innovation and org. age • Mature organization • proven track record • established resources • less likely to take risks • less flexible • reliance on and replication of past successful practices • improvisation more difficult • Young organization • sparse track record • volatile resources • more likely to risk • more flexible • no past to replicate • natural improvisation

13. “I don’t know why people are afraid of new ideas. I’m afraid of old ones.”John Cage

14. Skills related to innovation • Right brain thinking • Play and non-verbal skills • Idea generating skills and tools • Group facilitation skills • Observation and analytical skills • Ability to question • Prototyping

15. Desire for perfection • Drive for premature closure and completeness • No feedback loops • Limited learning process

16. Risk aversion • Innovation is both revolutionary & evolutionary • The disruption effect • Mixed messages • Anxiety • Predictive inclinations

17. Dichotomies • Disturbance • Unknown consequences & patterns • Play • Practice • Risk • Stability • Standards • Expertise • Performance • Certainty

18. “You don’t see the world as it is; you see it as you are.” Luc deBrabandere

19. Political implications Cornelis Drebbel and £20,000 (1624) • Societal readiness • Patterns of behavior • Political climate • Building the message

20. What are the political implications of some innovations your library has tried or wishes to try? • Who needs to buy-in?

21. Source: Amabile, Teresa

22. How to get started • Identifying question/opportunity • Voluminous idea generation • Creative thinking tools • Tolerance for failure and time lags or jumps • Escape “the end of..” syndrome; embrace “the beginning of..” way of thinking

23. Three creative problem-solving and innnovating techniques: Creative Insights sessions Excursion technique Prototyping (discussion)

24. Brainstorming rules!and it has rules! • Rapid idea generation • No VOJ! • Go for quantity not quality • The wilder the better • Build on ideas of others

25. Creative Insights session • Problem question (how to…?) • Brainstorming round 1 • Problem restatement • Brainstorming round 2 • Choosing best idea

26. Step one • Write a problem statement in the form of a question (someone should be client/owner) • Select someone to facilitate the brainstorming • If desired select separate person to record • You have 7 minutes

27. Steps two and three • Look at original problem statement and restate it in different words • Brainstorm on new statement (you have 7 minutes)

28. Step four • Step back in amazement at the ideas you have come up with! • Choose the best possible idea - which idea will have most impact?

29. Excursion techniques Look at the photographs that follow • When you look at the photograph and think about your problem statement or issue what comes to mind? • How is the photograph like your problem?

33. “Free societies enable the future by limiting the past.”Lawrence Lessig(OCON July 24, 2002 “Free Culture”)

34. Prototyping: a new skill

35. Prototyping • Observation of people & situations • Trials and tests • Three dimensional aspect • Inventive • Feedback loops

36. “Quick prototyping is about acting before you have got the answers… Good prototypes don’t just communicate, they persuade.”Tom Kelley, IDEO

37. What’s in a name? the GGNRA’s transformation by prototype Design by Michael Schwab

38. Johnnie Lee Chung: a case of unintended consequences Think of something in your library that could benefit from a new prototype name or image As a group share projects and do a quick idea sort on one of these situations

39. Innovation Incubators Photo by Loensis

40. Innovation incubators • Places - physical & virtual • Skills - play, ideating, prototyping • Practices - processes and tools • Technologies - emerging tools for delivering and testing services

41. Planning an Innovation Incubator Use the planning handout to think through setting up an innovation incubator - let your imagination play! Discuss your planning thoughts with two other people in the room

42. “The most successful people are those who are willing to give up their most successful strategies….”Richard Foster

43. Thank you! Keep in touch!kdeiss@ala.org