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Quality Loop Survey

Quality Loop Survey. Manan Relia Purdue Employees Federal Credit Union. Introduction. In early 2003 with the help of Competitive Edge, PEFCU started a survey for its branch staff and services. This survey was sent to randomly selected members that visited a branch.

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Quality Loop Survey

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  1. Quality Loop Survey Manan Relia Purdue Employees Federal Credit Union

  2. Introduction In early 2003 with the help of Competitive Edge, PEFCU started a survey for its branch staff and services. This survey was sent to randomly selected members that visited a branch. Branch staff’s incentives were based on this survey.

  3. Introduction In 2004, PEFCU extended this survey for its support staff. Using a similar set of questions, an employee could rate any support department based on his/her service experience with that department.

  4. Rationale and Objectives Instead of creating a paper trail for this survey, we decided to create an electronic survey on the PEFCU portal. This gives every employee access to the survey and it easy to manage.

  5. Implementation This survey took 3 days to design, code, test and implement.

  6. Features and Functionality When a user is ready to fill out a survey, they can pick any department but their own. Once a department is picked, all the department members show up so a user can make sure they are rating the correct department. Users have the option to turn in their survey anonymously.

  7. Features and Functionality If they give a score of 3 or less then they are required to comment about their service. Managers have access to all the surveys that have been submitted for their own department.

  8. Conclusion On an average, 154 surveys are submitted each month. For all support employees a certain percentage of their incentive is based on this survey.

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