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BotMan - Are Chatbots the Future of Customer Service

Work Faster & Smater With BotMan AI Chat Bots. Chat Bots To Helps Customers & Make Your Support Teams Efficient. Get More Leads, Close More Sales, Create a Faster Customer Experience 24/7. Book a Consultation at https://www.botman.co.uk/ >> to become a part of ChatBot revolution.

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BotMan - Are Chatbots the Future of Customer Service

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  1. Are Chatbots the Future of Customer Service? BotMan https://www.botman.co.uk/

  2. What is aChatbot? A computer program that simulates human conversation, or chat, through artificial intelligence. https://www.botman.co.uk/

  3. Current Customer ServiceInteractions Find contact info of company through the Internet Call contactnumber Navigate through a sequence of touch tones or semi-functional speech recognitionsteps Wait on hold until a specialist is available Step through a sequence ofverifications to make sure it is truly you who iscalling Get told you need to talk with a different representative and get put on hold while you aretransferred Finally, get an answer to yourquestion https://www.botman.co.uk/

  4. The ChatbotExperience • Open a Messenger platform and search for the business name using its“handle” • Start theconversation by making arequest • Receive rich media feedback (text + images + hyperlinks+ voice) that answer yourquestion https://www.botman.co.uk/

  5. Chatbots Have Been Around For aWhile… • In 1966 computer scientist named Joseph Weizenbaum published ELIZA • In 2000, SmarterChild was created – an instant messaging personalagent https://www.botman.co.uk/

  6. Why Are Chatbots Suddenly a HotTopic? Convergence of threethings: High mobilepenetration Rise of messengerapps Rapid advances inAI https://www.botman.co.uk/

  7. Why Are Chatbots Suddenly a HotTopic? • Facebook launchedBots for Messenger at their recent F8conference • Businesses can now access to its API in order to develop chatbots for the Facebook Messengerapp https://www.botman.co.uk/

  8. How Can Chatbots be Used forCustomer Service? • Can be used as an additional customer servicechannel. • Can automate low value tasks – focusing on those that really addvalue. • Can gather information for eventual interaction with a humanrep. https://www.botman.co.uk/

  9. KeyBenefits • Enables rapid customer service –24/7. • Organisations can engage with customers in a place they spent the mosttime. • Reduced need to validate person ordata. • Enables a consistent experience and can reduce chance of humanerror. • Extremely cost effective • They can incorporate media, provide detailed descriptions of items, services orfeatures. https://www.botman.co.uk/

  10. https://www.botman.co.uk/

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