Web Portal: A Way to Success

1. sales@crmjetty.com Web Portal: Way ToSuccess Whenever your customers visit any e-store, they might have comeacrossvariousstatementsthatread: "To submit any product related query, you can contact our support team at thisemail id." "If you need any additional information about our product, you can check out theFAQs page." "Our support staff operates between business hoursonly." In such scenarios, it becomes difficult for your customers to find where they must contact in case of a query. Being an e-storeownerwhenitcomestointeractingwithcustomers,it is necessary to have proper flow to help your user navigate your e-store. And it is obvious you don’twant the products,

2. sales@crmjetty.com • contacts, services and new query emails to come to you over email. • The best way to handle this problem is to use web portal solutions. The portal is a perfect solution to handle customer related queries. They make it easy to solve real-life problems of your customers. But have you ever thought of building a custombaseportalforyourbusiness? • Having a custom web portal is the best decision for your business.Ithelpsyoutohandleyourcustomersandgrowyour business graph. Here I have mentioned some of the musthave features you must consider while developing a customized webportal: • 1. InteractiveDashboard: • Dashboard is the first thing your customer interacts when they log in. So, having a dynamic and interactive dashboard is a must. It is necessary to provide users with quick modules of all the important features they might require directly on the dashboard. You can make it even easier for your users by categorizing your dashboard more minutely. It can be on the basis of their history and or a display of products that they generally prefer. Don’t make the dashboard complex for the user to understand and use. A dashboard is a quick summary of all the important features using a simple representation. Hence,youmustensurethatithasthefollowingthings: • Make sure dashboard is properly categorized to make it easyforyourcustomertosearcharound. • Providequickfeatureslike“AddToCart”or“Wishlists”. • ProvidebetterUI/UXforbettercustomerexperience.

3. sales@crmjetty.com Themostimportantfactorwhileprovidingthesefacilitiesisto makesurethattheinterfaceistidyandclean.Avoiddisplaying lengthy messages and content.Because, suchlengthy messagesdistractyourcustomerswhilepurchasingthings. Tracking: Tracking is a basic feature. We all track our food, online orders, support tickets, etc. It has become an important part of the customer service. Providing your customers the ability to track their orders, tickets, food, etc. gives them good experience. Hence, it is necessary to provide your customers with updates of theirorders. Providing tracking features to your customers will make it easy for them to track the status of their goods, shipments, etc. You can even send your customers important updates regarding delivery via email ormessages. Using tracking features you can make it easy for your customers to make next order, because this helps them to know the estimated delivery time. You can even claim thatthe delivery is faster than usual as this inspires your customer to come back toyou. KnowledgeBase: Today we are obsessed with mobile phones and technology andasaresult,customersneedbusinessestoprovideanswers or solutions to their problems immediately. Currently, for any issue your customers would be interacting with the support team. But, the best way to provide better support toyour

4. sales@crmjetty.com customersistoprovidethemwiththeperfectknowledgebase that contains details and provides solution to your products. Theknowledgebaseprovidestheuserfreedomtosearchfora solution to their problems on their own and understand it till some extent. This helps your support team in turn as this knowledge base helps in decreasing support tickets and your team gets an opportunity to invest their time in some productivework. Multiple DeviceAccessibility: Today people need mobility. They cannot stick to one place andworkforthewholeday,astherearemanyotheractivities they manage simultaneously. It is necessary that people can access their data from anywhere at any time and can handle critical business communication. Mobile responsiveness is the number one priority for almost every industry to improve customer interaction. Similarly, it is necessary to haveyour web portal developmentdone such that it supports multiple devices like smartphones,laptops, tablets, etc. BusinessLogic: I know, it is an easy solution to have a readymade portal solution but they have pre-decided workflow. However, different businesses have different workflow. Therefore, it is better to have a web portal development team on board or outsource web portal development services to a company that helps you customize it according to your business logic. The main purpose behind opting for a custom portal developmentisyoucaneasilyhavefullcontroloverit.Youcan easilycustomizefromscratchaccordingtoyourbusinesslogic

5. sales@crmjetty.com and add the flow of features and activities according to your needsandyourcustomer’srequirements. FinalWords: Web portal solutions are the key to customer management. When working with portals the primary goal is to make them scalablesothatitsupportsyourcustomer’srequirements. ThisArticlePostisOriginallyPostedhere: https://www.sooperarticles.com/internet-articles/web-de sign-articles/web-portal-way-success-1751911.html www.crmjetty.com