10 Most Influential CTOs Revamping Their Industries-2024

10 Most Influential CTOs Revamping Their Industries-2024 www.ciolookindia.com I N D I A Vol 03 | Issue 01 | 2024 Amit Kumar A Tech Visionary Reshaping the Financial Landscape in 2024

10 Most Influential CTOs - 2 0 2 4 Revamping Their Industries

REIMAGINING THE POWER TO UPLIFT INDUSTRIES: THE 10 MOST INFLUENTIAL CTOS OF 2024 T echnology stands as humanity's crowning achieve- ment, a constantly evolving tool that has propelled us forward at an unprecedented pace. From the wheel to the internet, each advancement has reshaped our world, making the seemingly impossible a reality. This relentless march of progress has, in turn, fueled further technological innovation, creating a beautiful cycle of human ingenuity. The CTOs featured in this editorial represent a diverse range of sectors, from healthcare and finance to retail and manufacturing. What unites them is their unwavering commitment to harnessing the power of technology to solve complex challenges and drive sustainable growth. These CTOs are not just focused on implementing the latest trends; they are true pioneers, leveraging emerging technologies such as artificial intelligence, blockchain, and the Internet of Things to revolutionize traditional business models and create new opportunities for success. However, technology is not a neutral force. When wielded by influential leaders, it holds immense power to shape not just the present, but the very course of our future. These leaders, whether in government, business, or even social media, have the ability to leverage technology for good or ill. Their leadership extends beyond technological innovation. They are champions of diversity, equity, and inclusion, ensuring that their teams reflect the rich tapestry of talent and perspectives needed to thrive in today's global marketplace. In today's rapidly evolving technological landscape, the role of such leaders in the form of Chief Technology Officers (CTOs) has never been more crucial. These visionary leaders are at the forefront of driving innovation and transforming industries across the globe. As we delve into 2024, it's essential to recognize the contributions of the most influential CTOs who are reshaping their respective industries. As we navigate the complexities of an increasingly digital world, the insights and initiatives spearheaded by CIOLook India’s‘10 Most Influential CTOs Revamping Their Industries-2024,’ serve as beacons of inspiration and guidance for industries seeking to adapt and thrive in the years ahead. Editor's Note - Gaurav PR Wankhade Managing Editor

Content Cover Story Priya Kanduri 22 The Most Respected D&I Champion of the Indian Cybersecurity Industry R. Ramasubramaniam Passionate Stalwart of Technology-Driven 28 Real-world Solu?ons 08 Ravi Mathur 38 A Techno-savvy Leader Disrup?ng the Insurance Industry with Innova?ve Solu?ons Amit Kumar Articles The Visionaries How Tech Leaders Shape the Future of Industries? 18 Change-Makers 34 The Adap?ve Technovators Leading through Technological Disrup?on A Tech Visionary Reshaping the Financial Landscape in 2024

10 Most Influential CTOs - 2 0 2 4 Revamping Their Industries FOLLOW US ON www.twitter.com/ciolookindia www.facebook.com/ciolookindia/ Featuring Company Brief LOOK Ajay Kumar, based in Pune, Maharashtra, India, is currently a Chief Technology Officer at VARStreet Inc, bringing experience from previous roles at WorksLogic. Ajay Kumar, CTO I N D I A www.ciolookindia.com VARStreet WE ARE ALSO AVAILABLE ON Throughout his 23-year journey from Software Engineer to Chief Technology Officer (CTO) & Director, Amit Kumar Tyagi has evolved from a technical role to a leadership position, driving digital transformation and optimizing technology infrastructure. Abhishek Joshi Editor-in-Chief SRS Live Technologies Pvt. Ltd. (SabPaisa) Amit Kumar Tyagi, Director and CTO Atanu Ranjan Pal, the Chief Technology Officer, process of Tata Steel he has over 30 years of experience in various functions within the steel industry. Atanu Ranjan Pal, CTO Tata Steel CONTENT CONTACT US ON Managing Editor: Gaurav PR Wankhade Assisting Editor : Prajakta Zurale With more than 12 years of extensive experience in Technical Consulting, Web Application Development & Mobile Application Development, Fahid is Passionate about delivering high-quality highly scalable software. Email sales@ciolookindia.com For Subscription www.ciolookindia.com Fahid Mohammad, Co-founder and CTO Maren Solutions DESIGN A software professional with over 17yrs of experience in Software Development, DevOps, Kubernetes/OpenShift, Python, GoLang, SRE, Automation, Machine Learning, Ganesh has been part of E2E Project delivery, strategy to Implementation. Priya Kanduri brings in more than 20+ years of experience in IT security with domain expertise across Cyber Risk & Analytics, Data privacy & protection, Access Governance, Risk & compliance. She is currently serving as the CTO for Infrastructure & Security services business unit (IMSS) at Happiest Minds Technologies and also leading the overall cyber security practices and delivery. Visualizer: Sandeep Tikode Art & Design Director: Sameen Arif Associate Designer : Rashmi Singh Glorzient Technologies Pvt Ltd Ganesh Bhure, Co-founder and CTO Copyright © 2024 CIOLOOK India, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOLOOK India. Reprint rights remain solely with CIOLOOK India. Priya Kanduri, CTO and Senior Vice President (SVP) Happiest Minds Technologies SALES Vice President : Swapnali Vasaikar Asst. Vice President : Tejaswini Whaval Sr. Team Leader : Suraj Gadekar Sr. BDE : Reetika Sharma R. Ramasubramaniam, Chief Information and Technology Officer (CITO) R. Ramasubramaniam is the Chief Information & Technology Officer who heads Information Technology and Information Security function at TTK Prestige Limited. TTK Prestige Limited Raja Sethi, based in Pune, Maharashtra, India, is currently a Chief Technology Officer at Legasis Private Limited, bringing experience from previous roles at Legasis Private Limited, Citi and Wipro Technologies. Raja Sethi, CTO Legasis Pvt. Ltd. TECHNICAL Technical Head : Prachi Mokashi Technical Specialist: Rajeshwari Avhad Technical Consultant : Tanaji Fartade Ravi Mathur has built Insurance Samadhan - India's first technical Insurance Redressal platform and a category creator in Insurtech space. Ravi Mathur, Co-founder and CTO Insurance Samadhan sales@ciolookindia.com March, 2024 As the CTO of NSR Information Systems, Vikas Kapdoskar has been instrumental in transforming NSR from a high-growth services company to a next-generation global technology company empowering clients to reimagine their businesses for the digital age. SME-SMO Spar and NSR Information Systems Vikas Kapdoskar, CTO Research Analyst : Renuka Kulkarni SEO Lead : Nikita Khadalkar Cover Price: Rs.350/-

Cover Story Amit Kumar Tyagi A Tech Visionary Reshaping the Financial Landscape in 2024 Throughout this journey, my guiding principle has been to leverage technology for meaningful impact, driving innovation that democratizes financial services and makes them accessible to all. Amit Kumar Tyagi Director & CTO SRS Live Technologies Pvt. Ltd. (SabPaisa)

he financial industry stands at a crossroads in a T characterized by rapid revolution and digital disruption. On the one hand, Fintech's rise is challenging conventional wisdom with innovative solutions, user-friendly interfaces, and lower fees. Further, emerging technologies like Blockchain, Artificial Intelligence, Cloud Computing, and Big Data analytics are reshaping the financial landscape, offering faster transactions, personalized services, and enhanced security. world increasingly driven by innovation and tech advancements. In 2024, it navigates a landscape SabPaisa’s unique selling points are centred around our innovative payment solutions, which seamlessly integrate online and offline payment collection and settlement. On the other, due to changing expectations, consumers increasingly demand seamless, digital-first experiences, pushing for mobile-first solutions, instant access to information, and personalized financial advice. Amit Kumar Tyagi, Director & CTO of SRS Live Technolo- gies Pvt. Ltd., aka SabPaisa A visionary leader and tech evangelist, Amit is not just navigating this dynamic landscape but actively shaping its future. With over two decades of experience, his dedication to innovation, inclusivity, and data-driven decision-making has positioned him as an influential figure in the fintech revolution. , emerges in such a scenario. driving innovation that democratizes financial services and makes them accessible to all,” shares Amit. Emerging as India’s leading company, Amit says, their guiding philosophy at SabPaisa is rooted in the belief that technology should serve as a catalyst for positive change. “We are committed to developing solutions that not only address the immediate needs of our customers but also anticipate future challenges.” This customer-centric approach, combined with their dedication to innovation, has been the cornerstone of their success. “We strive to create an environment where creativity is encouraged, and every team member feels empowered to contribute their best ideas towards our collective goals,” adds Amit. Beyond the Technical: A Leader with a Vision Amit's leadership goes beyond mere technical expertise. He possesses a deep understanding of the evolving financial ecosystem and the critical role technology plays in its transformation. His vision is about implementing cutting- edge solutions and harnessing technology to create a more accessible, efficient, and inclusive financial experience for all. Recognized as the driving force behind SabPaisa’s success, Amit’s leadership style is grounded in the principles of empowerment, collaboration, and mutual respect. He believes in nurturing a team culture where each member feels valued and has the opportunity to grow professionally. He says that by fostering an environment of open communication and transparency, they encourage innovation and creative problem-solving. “I take pride in leading a team that is not only technically proficient but also shares a common vision of driving transformative change in the fintech industry,” he adds. As an influential tech leader, Amit takes us back to the beginning of his journey that began over two decades ago as a software developer. “I was fascinated by the potential of technology to revolutionize the way we live and work,” says Amit, whose passion led him to explore various roles in the tech industry, constantly seeking to expand my knowledge and skills. Over the years, he transitioned from hands-on technical roles to strategic leadership positions, culminating in his current role as the Chief Technology Officer(CTO) at SabPaisa. “Throughout this journey, my guiding principle has been to leverage technology for meaningful impact, A Champion for Innovation and User-Centricity Also, Amit knows that the industrial landscape is continually evolving. Yet, he guided SabPaisa to acquire distinc- tive, unique selling points centred around Amit and his

10 Most Influential CTOs Revamping Their Industries-2024 A Force of Inclusion expert team’s innovative payment solutions, seamlessly integrating online and offline payment collection and settlement. Their platform, https://sabpaisa.in/ to be highly secure, ensuring the safety of their customers' financial transactions. Additionally, their strong partnerships with banks and payment companies enable them to offer a wide range of services that cater to the diverse needs of their clients. Amit states, “Our commitment to excellence in customer service further sets us apart in the competitive fintech landscape.” , is designed Amit recognizes that financial inclusion is a cornerstone of a thriving economy. He spearheads initiatives that break down barriers and make financial services more accessible to underserved populations. His commitment to financial literacy empowers individuals to make informed financial decisions, promoting financial well-being and stability. SabPaisa has achieved remarkable success. One of the most transformative projects under Amit’s leadership has been developing and implementing their integrated payment gateway. Amit says, “This project was a game-changer for our company, as it significantly improved the efficiency and security of our payment processing system.” The integration of AI technology allowed them to offer their customers smarter, more personalized services, leading to increased satisfaction and loyalty. This initiative strengthened their market position and set a new standard for innovation in the fintech sector. Digitalization and technological advancements are crucial aspects of the modern industrial ecosystem. Amit informs that at SabPaisa, they are at the forefront of integrating digitalization and technological advancements into their core operations. He adds, “Our agile approach to development enables us to quickly adapt to emerging technologies and market trends. We invest in research and development to explore innovative solutions with enhanced security.” By staying ahead of the technological curve, Amit ensures that their services remain relevant and competitive in the ever- evolving fintech landscape Amit ardently believes that the workforce is the cornerstone of every successful organization. Thus, fostering a culture of growth and empowerment is a key priority for him as a leader. He shares, “I believe in providing our team with continuous learning opportunities through formal training programs, workshops, or hands-on projects. We also strongly focus on recognizing and rewarding individual and team achievements, which motivates our employees to excel in their roles.” By creating an environment where everyone feels supported and encouraged to reach their full potential, Amit says they drive the collective success of SabPaisa. Under Amit's guidance, SabPaisa has become a hub for innovation. He champions adopting emerging technologies like Artificial Intelligence, Blockchain, and Cloud Computing, ensuring SabPaisa stays ahead of the curve. However, his approach is firmly rooted in understanding user needs and pain points. He believes in developing solutions that are simple, secure, and accessible, empowering individuals and businesses to navigate the financial landscape with confidence. Again, the essence of technology lies in innovation, disruptions, and enhancing the end-user experience. Amit says balancing operational efficiency and customer satisfaction is crucial for their success at SabPaisa. “We leverage advanced technologies and data analytics to streamline our operations, ensuring that our services are delivered quickly and accurately.” One of the most transformative projects of SabPaisa has been developing and implementing our integrated payment gateway. At the same time, they strongly emphasise understanding their customers' needs and preferences, allowing them to tailor their solutions and provide a personalized experience. “This dual focus ensures that we not only operate efficiently but also consistently exceed our customers' expectations,” claims Amit.

Looking Ahead: Shaping the Future of Finance Businesses are a way for the Indian industry to pace its economic potential and capacity. So, for budding entrepreneurs in the tech space, Amit’s advice is to embrace a mindset of continuous learning and resilience. The tech industry constantly evolves, so staying informed about the latest trends and technologies is crucial. Don't be afraid to take risks and learn from failures; these experiences are invaluable for growth. Focus on solving real-world problems with your innovations, and always prioritize your customers' needs. Building a strong network of mentors, peers, and partners can also provide support and open doors to new opportunities. Our goal is to drive further innovation in the fintech sector, contributing to a more inclusive and technologically advanced financial ecosystem. Amit divulges his vision for our position as a leader in the fintech industry, both in India and on a global scale.” He adds that they aim to expand their product offerings, entering new markets with innovative payment solutions that cater to the diverse needs of their international clientele. “We will continue to invest in AI and machine learning to enhance our services and gain deeper insights into customer behaviour. Our goal is to drive further innovation in the fintech sector, contributing to a more inclusive and technologically advanced financial ecosystem,” concludes Amit. in 2024: “To solidify SabPaisa Beyond Individual Success: A Collaborative Spirit As leaders in India’s financial sector, Amit and his team have faced several challenges. Sharing an example of his team's resilience and ingenuity, Amit says it was during a critical system upgrade that presented unexpected technical challenges. “Despite the complexities, our team demonstrated remarkable dedication and problem-solving skills, working around the clock to ensure a seamless transition. Their ability to adapt and overcome obstacles under pressure was a testament to their commitment to maintaining the highest service standards for our customers,” he says proudly. Thus, Amit's vision and leadership promise to continue making waves as we move forward. He is committed to: Furthering innovation: Exploring emerging technologies like Quantum Computing and leveraging the power of data analytics to personalize financial experiences. Amit's influence extends beyond SabPaisa. He actively participates in industry forums, mentors aspiring tech leaders, and advocates for collaboration within the fintech ecosystem. He believes that by sharing knowledge and resources, the industry can collectively create a more equitable and sustainable financial future for all. Promoting financial inclusion: Expanding access to financial services for underserved populations and ensuring responsible lending practices. Building a sustainable future: Implementing green technologies and promoting environmentally conscious financial solutions. The tech innovations have reshaped industries globally. Amit’s contribution to AI and innovation in the fintech sector is reflected in SabPaisa's adoption of cutting-edge technologies to enhance its payment solutions. Amit says they constantly explore new ways to leverage AI for improved customer insights, fraud detection, risk management, and personalized service offerings. “By fostering a culture of innovation, we encourage our team to experiment with new technologies and approaches, leading to ground- breaking solutions that redefine the fintech landscape,” he adds. This enchanting saga reveals that Amit Kumar Tyagi is not just an IT leader; he is a visionary redefining the financial landscape. His dedication to innovation, inclusivity, and user-centricity makes him an influential figure to watch in 2024 and beyond.

The Visionaries T he tides of technological change are relentless, constantly reshaping the landscapes of entire industries. Technology plays a central role in driving innovation and shaping the future of industries in today's dynamic and fast-paced world. At the forefront of this transformation stand visionary tech leaders – individuals with the foresight to anticipate trends, the courage to disrupt the status quo, the ingenuity to forge new paths, and creativity, and drive to transform the way we live, work, and interact. These leaders are not merely technologists; they are architects of the future. How Tech Leaders Shape the Future of Industries ? These individuals, often holding the titles of Chief Technology Officers (CTOs) or Chief Innovation Officers (CIOs), are instrumental in driving change and pushing the boundaries of what's possible in their respective fields. The Responsibility of Tech Leadership: A Double-Edged Sword for Progress Tech leaders are not just focused on implementing the latest technological trends; they are visionaries who anticipate future challenges and opportunities, and develop strategies to address them proactively. They understand the power of emerging technologies such as artificial intelligence, blockchain, big data analytics, and the Internet of Things (IoT), and they leverage these tools to drive innovation, improve efficiency, and enhance customer experiences. One of the key roles of tech leaders is to foster a culture of innovation within their organizations. They encourage experimentation, risk-taking, and collaboration, empowering their teams to think outside the box and explore new ideas. By creating an environment that values creativity and encourages experimentation, tech leaders are able to unleash the full potential of their teams and drive meaningful change. Furthermore, tech leaders play a crucial role in driving digital transformation within their industries. They recognize the importance of embracing digital technologies to stay competitive in today's digital economy, and they lead efforts to digitize processes, streamline operations, and create new digital products and services. By championing digital transformation initiatives, tech leaders help their organizations adapt to changing market dynamics and seize new opportunities for growth. In addition to driving innovation and digital transformation, tech leaders also play a vital role in shaping the ethical and 18 | www.ciolookindia.com March, 2024 19 | www.ciolookindia.com March, 2024

The Responsibility of Leadership societal implications of technology. They understand the importance of responsible innovation and advocate for ethical and inclusive technology practices. They consider the impact of their decisions on diverse stakeholders, including customers, employees, communities, and the environment, and they strive to create technology solutions that are both beneficial and ethical. Visionary leadership within the tech sector comes with immense responsibility. The decisions made by these leaders can have profound consequences, not just for the companies they run but for society as a whole. It's crucial for these leaders to consider the ethical implications of their innovations and ensure that technology is used to benefit humanity as a whole. The Power of Visionary Thinking The Future We Build Visionary tech leaders possess a unique ability to see beyond the present. They can identify nascent trends, anticipate future needs, and imagine possibilities yet unseen. This foresight allows them to make bold decisions that propel their companies and, by extension, entire industries, forward. The future belongs to those who dare to dream it. Visionary tech leaders, with their relentless pursuit of innovation and unwavering commitment to shaping a better tomorrow, stand at the forefront of progress. As we navigate the ever- evolving technological landscape, it's important to recognize the immense influence these leaders hold and the responsibility they carry. The world we build tomorrow will be a reflection of the vision they choose to champion today. Consider Jeff Bezos, who envisioned a world where online shopping could replace traditional brick-and-mortar retail. His unwavering belief in this future fueled the rise of Amazon, forever altering the landscape of commerce. Similarly, Elon Musk, with his audacious vision for space exploration and electric vehicles, has challenged established paradigms and pushed the boundaries of what's possible. Overall, tech leaders are instrumental in shaping the future of industries by driving innovation, fostering a culture of experimentation, leading digital transformation efforts, and advocating for ethical and inclusive technology practices. As we look to the future, the insights and initiatives of these visionary leaders will continue to drive progress and shape the trajectory of industries around the world. Driving Innovation and Disruption Visionary leaders understand that true progress often stems from challenging the status quo. They are unafraid to disrupt established practices and embrace innovative solutions. This spirit of disruption is the engine of technological advancement. Steve Jobs, a prime example, revolutionized personal computing with Apple by prioritizing user experience and sleek design. His relentless pursuit of innovation led to the creation of iconic products like the Macintosh and the iPhone, fundamentally transforming the way we interact with technology. Shaping the World We Live In The impact of visionary tech leaders extends far beyond their companies. Their decisions have a ripple effect, impacting entire industries and, ultimately, shaping the world we live in. The rise of social media platforms like Facebook and Twitter, spearheaded by visionaries like Mark Zuckerberg and Jack Dorsey, has redefined communication and reshaped social interaction on a global scale. 20 | www.ciolookindia.com March, 2024 # | www.ciolookindia.com April, 2024

Priya Kanduri The Most Respected D&I Champion of the Indian Cybersecurity Industry I As the Chief Technology Officer (CTO) and Senior Vice President (SVP) of Happiest Minds Technologies Bengaluru, Priya embodies the spirit of innovation, leadership, and gender inclusivity. n a landscape marked by persistent gender disparities, particularly in the male-dominated tech sector, Priya Kanduri emerges as a beacon of change and progress. tive life choices and frowned upon those who broke the stereotypical norms. Computer Science engineering was considered a sole privilege for boys, and girls were deemed weak in maths and programming. There were very few women to interact with, share notes with, or learn from. Diversity and inclusion was not even a buzz word in those days. Working- mom-friendly work environments were far and few. in Priya’s story shines as a testament to the potential for meaningful change. As a prominent figure in the tech industry, her journey exemplifies resilience, determination, and excellence. By breaking barriers and shattering stereotypes, Priya ascended to leadership and actively advocated for gender equality and empowerment in the workplace. Considering these not as challenges but as opportunities and embracing them helped me grow in my career. I developed a deep passion for maths and computing, excelled in computer programming and joined cybersecurity because it met my passion for its use of deep tech, opportunities for curious learning and allowed me to perform and grow in an ever-evolving industry. Priya’s exclusive interview with CIOLook India is given herein. My unconscious approach to the situation had been to turn the position of the minority into a privilege to influence, trying to speak up and share my experiences and learnings at every possible opportunity. Creating an eco-system of supporting colleagues and having the right mentors—preferably women leaders—helps today’s tech women navigate their career paths. As an influential CTO in your industry, could you take us back to the beginning of your journey? What motivated you to step into this dynamic ecosystem? I started my journey in tech two and a half decades ago, straight out of college. I have been in the IT industry for all these years, and I work in the cyber security segment of IT, which is severely underrepresented by women. When I graduated from STEM, I was one of the very few women in my engineering batch and fewer still in the field of cybersecurity. Society expected girls to stick to conserva- I consciously worked towards it. I was fortunate to be associated with firms such as Wipro and HappiestMinds, which offered high-growth environments and encouraged women's leadership. Priya Kanduri Chief Technology Officer (CTO) and Senior Vice President (SVP) Happiest Minds Technologies 22 | www.ciolookindia.com March, 2024 23 | www.ciolookindia.com March, 2024

10 Most Influential CTOs Revamping Their Industries-2024 At HappiestMinds, a new-age digital transformation firm, my current work involves developing next-generation cyber defence Platforms for global customers. Now, as a D&I champion and a women leader, I actively promote diversity in the workplace, constantly encourage my teams and peers to hire more women and devise inclusive approaches to create a very women-friendly work atmosphere. It has been and is my motivation, passion, and mission to make gender equality in the workplace. clients to adapt to the rapidly evolving digital landscape. Our leadership is committed to driving sustainable growth, fostering innovation and customer-centricity. and a commitment to innovation and sustainability to stay ahead in the digital age. We leverage emerging and core technologies in our web technology solutions to enable the world’s top enterprises, governments, and organizations to deliver business value to their customers and shareholders. The industrial landscape is continually evolving. Please brief our audience about your firm’s USPs and how you are currently positioned as one of the best transformational companies in its sector. We leverage a spectrum of disruptive technologies such as artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc. Our uniqueness is our position of ‘Born Digital. Born Agile. As a CTO, I roll out next-gen solutions that boost annuity revenues in this evolving landscape. I have designed and implemented multiple Next-Gen Managed Security Platforms offering Proactive Threat Detection, Security Automation, Data-Centric Security as a service and Governance for new-age Digital Customers. These creative solutions and platforms have been not only our USPs but are also delivering IP revenues of 20% of overall revenue. These platforms have won multiple industry awards and recognitions [Identity Solution of the Year 2019 by Kamikaze @ CISO Leadership Summit, Overall Web Security Solution of the Year @ 2nd Edition CISO Leader- ship Summit]. Bridging gender parity is possible only when everyone acknowledges and comes together to address the issue. IT organizations in India have come a long way in fixing these gaps and should continue to focus on increasing workplace gender ratios of 30:70 to 50:50! Also, Happiest Minds is the first Indian IT firm to be ‘The Mindful IT Company,’ a logical extension of our happiness brand positioning. This indicates our endeavour to be mindful of our approach to our people, customers, and the community. Mindfulness is a worldwide movement, and Happiest Minds is proud to be the first Indian IT company to embrace this philosophy consciously. Your company has emerged as India's leading company in its niche. Could you share the guiding philosophy that has propelled your organization's success? The essence of technology lies in levelling the field. How do you strike a balance between operational efficiency and gender equality? Happiest Minds is a Born Digital Born Agile IT consulting firm guided by a philosophy emphasizing the convergence of technology innovation, human-centric values, and perpetuity. Our guiding philosophy is rooted in the key principle of ‘Happiest People, Happiest Customers,’ leveraging emerging technologies to drive innovation, efficiency, and agility in business processes, enabling I have built a team with 40% women diversity in my cybersecurity service business. I conceptualized a special “women in tech” initiative, which has conducted seven episodes so far, including webinars, fireside chats, and panel discussions with women leaders across the globe and industries, to promote and encourage more women to take leadership roles in the cybersecurity field. The workforce is the cornerstone of any successful organization. How does your company foster a culture of growth, skill development, and empowerment among its employees? Your influential leadership style is often recognized as a driving force behind your company's achievements. Could you shed light on your approach to leadership and team building within the organization? Fostering a culture of growth, skill development, and empowerment among employees involves a multifaceted approach, requires proactive leadership and creates an environment where individuals feel valued, supported, and motivated to evolve and excel continuously. Some of the strategies that I have adopted are, I possess decisive and creative leadership skills. I am passionate about my work and always give my best. I believe in contributing as much as I can. As D&I champion for HappiestMinds, I crafted and executed innovative approaches to increase diversity from < 14% to over 30% in the last three years, especially in the manager and mid-level leadership layers. I have already conducted multiple webinars, fireside chats, and panel discussions with various global women leaders across industries to promote and encourage more women to take leadership roles in cybersecurity, promoting diversity and inclusion. Also, mentoring women leaders in mid-levels within the organization, specifically in the cyber security domain, is another approach of mine. I have helped plan careers for and create multiple women leaders in cybersecurity. As D&I champion for HappiestMinds, I cra?ed and executed innova?ve approaches to increase diversity from < 14% to over 30%, especially in the manager and mid-level leadership layers, in the last three years. I follow an inclusive leadership approach by seeking diverse perspectives, promoting equality, and creating an equal-opportunity environment for all my team members. Proactively identifying and formulating growth opportunities for team members, including training, skill development, and career advancement pathways, is paramount to creating high-performance teams. Digitalization and technological advancements are crucial aspects of the modern industrial ecosystem. How does your company integrate these principles into its core functioning and contribute to a technovative future? Fostering a supportive and inclusive culture, empowering team members, and encouraging them to take on bigger and more challenging roles and responsibilities have helped me create a positive and supportive work environment and ultimately drive innovation and productivity within the organization. We enable digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. At Happiest Minds, we deploy a holistic approach to digital transformation, industry-specific expertise, global reach, 24 | www.ciolookindia.com March, 2024 25 | www.ciolookindia.com March, 2024

• Creating Continuous Learning Opportunities for the team, Creating individual development plans, and Encouraging Constant Knowledge Sharing within the team. • • As a leader in India's industrial sector, you surely have faced your share of challenges. How your resilience and ingenuity triumphed over adversity? My journey in tech has not been without its share of challenges that most women also face during their careers. It may sound stereotypical, but the constant doubt of whether I was giving my best at home and work was hard to overcome. Making a mark in the cyber field, where women are severely outnumbered, has been challenging yet rewarding. While women have come a long way, there still exists a huge gender gap, especially in middle and senior management. Women leaders are the key success factors for the growth of any organization. They bring diverse thinking and creativity, communicate more effectively, and work collaboratively. I truly believe more and more women should pursue careers in IT and, more importantly, stay steadfast in the face of challenges and persist with their career ambitions. In the next twenty years, technology will be used more creatively than ever. To keep up with the changing trends, techies must focus on constant learning, avail themselves of all social channels for learning and growth, have a mentor to guide them, and finally, be with the right organization for the right development. Tech women must envision their short-term and long-term goals to reach the top. career thereafter are no different. Develop a passion for math, numbers, and solving problems for customers. Tech is a way for the Indian industry to accelerate its economic potential and capacity. What would you advise to women aspiring to venture into tech or STEM? Learn, learn, and learn. Cliched though it may be, curiosity and continuous learning will remain the bedrock for your growth in a complex and constantly changing world. Even today, I spend an hour reading relevant content. My advice to all the lovely girls and women embracing the field of STEM is; Find your mentors. Remember, there are as many men as women who can give you useful career advice. Many men are equally big advocates of girls taking up STEM or women in tech. Find them and leverage their experience. Finally, Don’t Quit. You’ll face many situations when you are told to choose between education/career and other priorities. Stay steadfast in your dream; don’t quit. Believe in yourself. The STEM field is gender-neutral, and girls are as good as boys in engineering. You have thou- sands of examples; look around and get inspired. Embrace failures. Everyone learns from them. Develop problem-solving skills. Remember, no one knows better than women the art of juggling multiple fronts and solving diverse problems along the way. STEM and the 26 | www.ciolookindia.com March, 2024

R. Ramasubramaniam Passionate Stalwart of Technology-Driven Real-world Solutions T management, quality control, supply chain, CRM and more. These tech applications are indeed the essential pillars of modern organizations, and they are skilfully managed by a well-trained team of technologists headed by the chief technology officer (CTO). I began my career as a Manufacturing Engineer responsible for Manufacturing operations in a leading and renowned organisation. As a normal and regular consumer of Data and Technology, my expectations were high and large. This experience motivated me to switch from Manufacturing to Information Technology. he technology has revolutionized every industry sector through multiple applications in communication, data analytics, cyber security, business From Technology Consumer to Technology Provider! The role and importance of an active and dynamic CTO influence efficiency and growth prospects. Modern CTOs help identify opportunities, bridge needs with applications, support mitigating risks, and enhance customer engagement with the right solutions. Whatever I expected as a Technology Consumer has taught me to focus on “Customer First” and Design user-friendly solutions that are Simple, Standard, and Robust. My journey into the tech world began during my formative years when I developed a fascination for computers, coding, and technology in general. I was drawn to the endless possibilities that technology offered in terms of solving complex problems, improving efficiency, and enhancing people's lives. Leading the teams with his visionary approach and passion, R. Ramasubramaniam, the Chief Information and Technology Officer (CITO) at TTK PrestigeLimited, has emerged as an inspiring solution provider for the organization and its clients. Although I am a Mechanical Engineer, I progressed and pursued my education with Master’s degrees in Manage- ment, Technology and consulting, Information Security, and Digital Strategy and Transformation. In an engaging rendezvous with CIO LOOK India magazine, Mr R. Ramasubramaniam unfolded his journey of entry in the tech sector, challenges faced, innovations initiated and how he guided the organization to the level of success it is today. The highlights of the same are as follows... I am always eager to deepen my knowledge of technology and its applications. During this time, I had the opportunity to work on various academic and personal projects that allowed me to hone my skills and explore different facets of technology, from software development to network architecture to data analysis to cybersecurity to Digital Strategy and Transformation. As an influential CTO in your industry, could you take us back to the beginning of your journey? What motivated you to step into this dynamic ecosystem? R. Ramasubramaniam Chief Information and Technology Officer (CITO) TTK Prestige Limited Reflecting on the beginning of my journey as a Chief Information and Technology Officer (CITO) in the industry brings back memories of curiosity, passion, and a thirst for innovation. What truly motivated me to step into the dynamic ecosystem of being a CITO was the desire to make a tangible impact with technology. I was inspired by technology's transformative potential to drive innovation, disrupt 28 | www.ciolookindia.com March, 2024 29 | www.ciolookindia.com March, 2024

10 Most Influential CTOs Revamping their Industries-2024 *Agile Methodologies: industries, and create positive change in the world. I saw the role of a CITO as a bridge between cutting-edge technology and real-world solutions, leading teams to develop innovative solutions and services that address pressing challenges and meet customers' needs. This allows us to deliver a seamless and consistent experience to our customers, regardless of the volume of transactions or interactions. We embrace agile methodologies in our process, allowing us to respond quickly to changing customer demands and market dynamics. By breaking down projects into smaller, manageable tasks and iterating rapidly based on feedback, we can deliver value to customers more efficiently while maintaining high-quality standards. *Continuous Improvement: Moreover, the fast-paced nature of the tech industry appealed to my innate curiosity and desire for continuous learning. The ever-evolving landscape of technology presented endless opportunities for growth, exploration, and discovery, motivating me to stay at the forefront of emerging trends and advancements. We are committed to continuously improving all aspects, including operational processes and customer-facing interactions. By regularly measuring key performance indicators, gathering feedback, and conducting reviews and analyses, we identify improvement areas and implement actionable steps to enhance operational efficiency and customer satisfaction. *Streamlined Operations: We continuously optimize our internal processes and workflows to enhance operational efficiency without compromising the quality of our products or services. This involves leveraging automation, adopting best practices, and eliminating unnecessary bureaucracy to streamline decision-making and execution. Stepping into the role of a CITO was not just about pursuing a career but embarking on a fulfilling journey where I could leverage my passion for technology to drive meaningful impact and contribute to shaping the future of the digital world. This journey continues to inspire me every day as I collaborate with talented teams, navigate complex challenges, and strive to push the boundaries of what is possible with technology. By striking a balance between operational efficiency and customer satisfaction, we can not only meet but exceed our customers' expectations, driving long-term success and sustainable growth! *Innovation and Disruption: IT is your organization’s strategic function; you must face critical uncertainties and key challenges. Could you share how you and your team were highly resilient to these challenges and Uncertainties? We foster a culture of innovation and creativity within our organization, encouraging team members to think outside the box and explore new ideas. By staying at the forefront of technological advancements and industry trends, we can identify opportunities for disruptive innovation that improve operational efficiency and enhance the end-user experience. TTK PrestigeLimited has emerged as India's leading company in its niche. Could you share the guiding philosophy that has propelled your organization's success? We Explore, Experiment and Onboard suitable modern Digital Technologies for Productive use. As the Chief Information and Technology Officer (CITO), navigating critical uncertainties and key challenges are a fundamental aspect of my role. Here's how my team and I have demonstrated resilience in the face of these challenges: By fostering a culture of innovation and adaptability, we have successfully navigated the complexities of Digital transformation, ensuring that our organization remains competitive and future-ready! Innovation is in our DNA. Our vision is to “Delight Home Makers” through innovation. *Robust Infrastructure: ~Cybersecurity Threats: Our Technology Vision is to partner with stakeholders for their success. We connect with stakeholders and enable technology and solutions to innovate, achieve and transform progressively! We invest in building and maintaining a robust infrastructure that can support our operations at scale while ensuring high performance, reliability, and security. ~Data Governance and Compliance: Cybersecurity is a constant concern in today's digital landscape, with cyber threats evolving rapidly. To address this challenge, my team and I have implemented a multi- layered approach and cyber-secured practices. We have a special focus on cyber training programs and innovatively imbibing cyber awareness among employees and stakeholders. We consistently learn and stay vigilant against emerging threats. We regularly review and update security measures and address vulnerabilities proactively! With the proliferation of Data Governance regulations, ensuring compliance has become our priority. My team and I work on compliance matters to implement robust Data Governance practices such as policies, procedures, and Controls. The essence of technology lies in innovation, disruptions, and enhancing the end-user experience. How does your company strike a balance between operational efficiency and customer satisfaction? Our Technology Vision is to partner with stakeholders for their success and enable technology and solutions to innovate, achieve and transform progressively. We conduct regular audits and provide training on Data Governance best practices. By prioritizing governance and compliance, we build trust with our customers and mitigate the risks. Balancing operational efficiency and customer satisfaction is indeed crucial for any Customer-focused company. Here's how we approach it within our organization: ~Digital Transformation: ~Resource Constraints: *Customer-Centric Approach: Embracing digital transformation presents both opportunities and challenges. My team and I have spearheaded Digital initiatives to Process, automate, and modernize our IT infrastructure and Software systems, Upgrade legacy systems and adopt agile methodologies in our Technology processes. Like many organizations, we often face resource constraints, whether talent shortages or time constraints. To address these challenges, my team and I prioritize resource allocation based on strategic objectives, Value-generating strategic initiatives, leveraging automation, and outsourcing where appropriate to maximize efficiency. A deep understanding of our customers' needs, preferences, and pain points is at the core of our operations. We invest significant time and resources in gathering feedback, conducting user research, and analyzing market trends to ensure that our products and services address the specific requirements of our target audience. 30 | www.ciolookindia.com March, 2024 31 | www.ciolookindia.com March, 2024

We invest in employee training and development to upskill our team members and ensure we have the expertise to tackle emerging technologies and trends. principles and harness the power of technology to optimize processes, improve efficiency, and unlock new opportunities for growth and innovation. ~Vendor and Partner Management: By providing comprehensive digital solutions and strategic guidance, we will help you navigate the complexities of digital disruption and thrive in the digital age. Managing relationships with IT vendors and partners can be challenging, particularly when dealing with complex contracts, service level agreements, and varying expectations. My team and I maintain open lines of communication with our vendors and partners, setting clear expectations, conducting regular performance reviews, and resolving any issues promptly. By fostering strong partnerships built on trust and collaboration, we enhance our organization's resilience and agility in the face of uncertainty. *Sustainable Development: Sustainability and social responsibility will be integral to our company's mission and operations. We have prioritised sustainability in our practices, incorporating eco-friendly initiatives, reducing our carbon footprint, and promoting responsible resource use. Additionally, we continue contributing to social impact initiatives, leveraging technology to address societal challenges. Overall, resilience in IT requires a combination of proactive risk management, strategic planning, effective communication, and a culture of continuous improvement. By embracing these principles, my team and I confidently navigate challenges and uncertainties, ensuring our organization remains resilient, adaptable, and poised for success in an ever-changing technological landscape. *Ecosystem Collaboration and Partnerships: Collaboration will be key to achieving our vision. We have strategic partnerships with startups and industry players to foster an innovation ecosystem that supports entrepreneur- ship, knowledge sharing, and talent development. By collaborating with diverse stakeholders, we can co- create solutions, drive synergies, and amplify our impact on India's tech-powered future landscape. Looking to 2024, what is your vision for TTK Prestige Limited? How do you aspire to continue making a significant impact on India's transformational, tech- powered, innovative future landscape? Talent Development and Diversity: In 2024, our vision is to continue being a driving force in India's transformational growth story with a tech-powered innovative landscape. Investing in talent development and diversity will be paramount to our success. We will continue to attract and retain top talent, nurturing a diverse and inclusive workforce that reflects the rich tapestry of India's cultural and intellectual diversity. By providing opportunities for learning, growth, and advancement, we will empower our employees to unleash their full potential and drive innovation across all facets of our organization. As a Technology Leader, here are some of my key aspects and vision for 2024: *Innovation and Technological Leadership: I aspire for our company to remain a leader in innovation, leveraging emerging technologies such as AI, ML and other leading Technologies to develop cutting-edge solutions that address key challenges and drive positive change. My vision for our company in 2024 is to be a beacon of innovation and sustainability, enhance Organizational excellence and be resilient using Technology. Thereby contribute to India's journey towards becoming a global powerhouse in technology and innovation! We will continue to Explore, identify productive technologies, and invest in them. We will foster a culture of creativity, experimentation, and forward-thinking to stay ahead of the curve and anticipate future trends. Through our unwavering commitment to excellence, collaboration, and responsible leadership, we will continue to significantly impact India's transformational tech- powered future landscape. *Digital Transformation: We will play a pivotal role in driving Digital transformation across the company, empower businesses to embrace the 32 | www.ciolookindia.com March, 2024

The Adaptiv? Technovator? Leading through Technological Disruptio? T he digital age is a whirlwind of innovation, constantly churning out new technologies that reshape industries and redefine the way we live. In an era defined by rapid technological advancement and digital disruption, adaptability is key to navigating the ever- changing landscape of innovation. Unlike their rigidly structured counterparts, adaptive technovators thrive in uncertainty. They possess an uncanny ability to anticipate change, embrace new ideas, and adjust their strategies on the fly. This agility allows them to capitalize on emerging trends and stay ahead of the curve. Take Satya Nadella, who, upon becoming CEO of Microsoft, recognized the need to adapt from a software giant to a cloud-computing leader. His embrace of open- source technologies and cloud services like Azure revitalized the company, proving that adaptability is key to survival in a fast-paced technological landscape. Amidst this relentless change, a special breed of leaders emerges – the adaptive technovators, the change-makers who not only navigate disruption but leverage it to forge a path forward. Living at the forefront of transformation these change-makers are adaptive technovators who not only embrace emerging technologies but also lead their organizations through the waves of technological disruption. These adaptive technovators are not bound by traditional norms or practices. Instead, they challenge the status quo and push the boundaries of what's possible. They leverage emerging technologies such as artificial intelligence, machine learning, blockchain, and the Internet of Things to reimagine business models, enhance customer experiences, and streamline operations. Masters of Agility Change-makers are visionary leaders who possess the agility and foresight to anticipate industry shifts and harness the power of technology to drive change. They understand that in today's hyper-connected world, the ability to adapt and innovate is essential for staying relevant and competitive. Change-Makers 34 | www.ciolookindia.com March, 2024 35 | www.ciolookindia.com March, 2024

Orchestrating Transformation The Disruption Dividend One of the defining characteristics of change-makers is their ability to inspire and empower others. They cultivate a culture of innovation within their organizations, encouraging creativity, experimentation, and collaboration. By fostering an environment where new ideas are welcomed and failure is seen as a learning opportunity, change-makers empower their teams to think outside the box and explore new possibilities. The ability to adapt and innovate isn't just a recipe for individual success; it's a driver of progress for entire industries. Adaptive technovators, by embracing disruption, create opportunities for new products, services, and business models. This, in turn, fosters competition, drives down costs, and ultimately benefits consumers. In addition to driving internal innovation, change-makers also play a crucial role in shaping industry trends and standards. They actively engage with stakeholders, collaborate with industry partners, and participate in industry forums to share insights and best practices. By leading by example and advocating for technological advancement, change-makers help shape the future of their industries. Adaptive technovators are more than just nimble leaders; they are orchestrators of transformation. They understand the human aspect of change and possess the skills to guide their teams through periods of disruption. Effective communication, a culture of experimentation, and a willingness to empower employees are all crucial tools in their arsenal. The rise of the sharing economy, pioneered by companies like Uber and Airbnb, is a testament to this. These companies, led by adaptive technovators, leveraged technological advancements to disrupt traditional industries and create entirely new ecosystems, fundamentally changing the way we travel and find accommodation. Sheryl Sandberg, COO of Meta (formerly Facebook), exemplifies this leadership style. She championed initiatives like "Move Fast and Break Things," encouraging calculated risk-taking and fostering a culture of innovation within the company. This adaptability allowed Facebook to evolve from a social media platform to a social commerce giant. Navigating the Unknown Leading with Foresight The future remains unwritten, but one thing is certain: change is inevitable. In this ever-evolving landscape, adaptive technovators will continue to play a pivotal role. Their agility, foresight, and ability to lead through disruption will shape the industries of tomorrow and define the course of human progress. As we step into the unknown, it's these change-makers who will illuminate the path forward. Furthermore, change-makers are adept at navigating complexity and uncertainty. They understand that technological disruption brings both challenges and opportunities, and they are not afraid to take calculated risks in pursuit of innovation. They embrace ambiguity and leverage their problem-solving skills to find creative solutions to complex problems. While agility is paramount, adaptive technovators don't operate solely in the present. They possess a keen eye for the future, constantly scanning the horizon for the next wave of technological disruption. This foresight allows them to make strategic investments and develop long-term plans that position their companies for continued success. Elon Musk, a prime example, isn't just disrupting the electric vehicle industry with Tesla; he's also pushing the boundaries of space exploration with SpaceX. His vision for a multi-planetary future may seem audacious, but his ability to anticipate and prepare for technological advancements keeps him at the forefront of change. 36 | www.ciolookindia.com March, 2024

10 Most Influen?al CTOs Revamping Their Industries-2024 The industrial landscape is continually evolving. Please brief our audience about your firm’s USPs and how you are currently positioned as one of the best transformational companies in its sector. Ravi Mathur At Insurance Samadhan, we have had a tech-first approach from day one, which has been the single biggest reason for us scaling with our small team. Insurance Samadhan is India’s first technical platform for resolving Insurance grievances. We are a category creator business. We are proud to share that from being no reference point in this domain, Insurance Samadhan is now considered the reference point in the insurance resolution industry. Along with the above, our USP is that we don’t sell any insurance or financial products in any form. We are a successful fee-based platform that only charges people once we have resolved their insurance grievances. A Techno-savvy Leader Disrup?ng the Insurance Industry with Innova?ve Solu?ons Your influential leadership style is often recognized as a driving force behind Insurance Samadhan’s achievements. Could you shed light on your approach to leadership and team building within the organization? L ife is all about unplanned events and unimagined accidents–sweet or sour. Insurance acts as a shield against such unexpected situations and states of perplexity. Organizations with thoughtful and adept leaders have been mindfully providing insurance policies for decades. As advanced techniques are significantly altering the insurance market, very few leaders have been able to incorporate technology and innovation into their insurance products. Ravi Mathur is a brilliant brain and a product- minded software engineer who takes pride in offering technology-first insurance products to his customers. Leadership style is pretty simple. You have to know your team beyond the professionals they are. We have always believed in a lean team philosophy, so it has been easy to forge bonds with people. I am a big Dhoni fan, so I follow his open-door policy. My team can access me for anything and everything they want to discuss. Good and smart people always look forward to opportunities to grow. So, if you must keep providing them with challenges, which is a given in our case, as we are dealing with a problem with no reference point, it becomes easier for you to lead people. Being a Co-founder and ChiefTechnology Officer (CTO) at , Ravi leads the development and Insurance Samadhan implementation of India’s first Technical Insurance Redressal Platform. With a strong technical background and visionary approach, he has been creating efficient solutions, understanding user behaviour and adding value to customers. Ravi Mathur, Co-founder and CTO This Pundit of technology, an Engineer, entrepreneur, Shark Tank participant, and public speaker, has shared his journey in an exclusive interview with CIOLook India. Here are the snippets: The essence of technology lies in innovation, disruptions, and enhancing the end-user experience. How does Insurance Samadhan strike a balance between operational efficiency and customer satisfaction? Insurance Samadhan has emerged as India’s leading company in its niche. Could you share the guiding philosophy that has propelled your organization’s success? Customers are the most important stakeholders, but sometimes, they don’t know what they want or can’t articulate it. You have to be able to filter out the noise from the feedback and then act on the same. If there has to be a call between operational efficiency and customer satisfaction—it has to be customer satisfaction every single time. You must play the long-term game and keep optimizing for operational efficiency. It isn’t easy, but if you have to take a hit to your operational efficiency metric today to enhance long-term customer satisfaction, you should do it. From day one, the philosophy of Insurance Samadhan has been to put the customer first. Every decision we have made, whether big or small, has been made with an eye on our customers. If that decision adds any value to the customer, we execute. The customer is the most important stakeholder of the business, and it should remain the same however big you grow. You build a solution, and the endeavour should always be to optimize for user experience. 39 | www.ciolookindia.com March, 2024

Digitalization and technological advancements are crucial aspects of the modern industrial ecosystem. How does your company integrate these principles into its core functioning and contribute to a technovative future? What would you advise other budding entrepreneurs aspiring to venture into tech? Build for the customer. Use tech to solve for customer experience. Don’t be afraid to iterate multiple times. Don’t wait to make the perfect solution; ship as fast and as often as possible. The real test of the product is the market. Find a specific niche or problem you are passionate about and have a market need. Focusing on a niche allows you to effectively stand out and address a particular segment. Build a strong professional network within the tech industry. Seek mentorship from experienced entrepreneurs who can provide guidance based on their successes and failures. At Insurance Samadhan, we have had a tech-first approach from day one, which has been the biggest reason for us scaling with our small team. Our headcount since our Shark Tank Episode was aired has only doubled, but we have grown close to 8x in our top line of business. Our latest offering, KYP (Know your policy), which has become the talk of the town, is again a revolutionary product uniquely global in nature. You just upload your insurance policy doc in our app, which dissects your policy and presents it to you in the most simplified manner. We are solving the painful issue of a common person getting to understand his insurance policy, and if there are any issues with it, we assist in solving that also. Looking to 2024, what is your vision for Insurance Samadhan? How do you aspire to continue significantly impacting India’s transformational, tech-powered, innovative future landscape? The workforce is the cornerstone of any successful organization. How does Insurance Samadhan foster a culture of growth, skill development and empowerment among its employees? Our vision for the company is to be the most trusted tech platform for enhancing faith in the insurance ecosystem. We strive to demystify insurance through technology, making it easier for individuals to understand policies, coverages, and claims processes. By fostering transparency and accessibility, we aim to empower individuals to make informed decisions about their insurance needs. We will keep working towards the same. We are proud of the team we have built at Insurance Samadhan. When we started, we had to pick freshers and train them as we had no industry reference to pick the workforce from. We were doing a unique service for which we had to make our processes. This led to an open field whereby everyone had an equal opportunity for growth. We constantly motivate people to do skill-based courses and have also posted some of our success stories on social media forums. The philosophy is simple: a growing team will build a growing organisation. As a leader in India’s industrial sector, your company has likely faced its share of challenges. Could you share an instance where your team’s resilience and ingenuity triumphed over adversity? When we started, we were actually a bit sceptical of how the insurance industry would react to such a platform, but to our amazement, the industry has been supportive. Businesses are a way for the Indian industry to accelerate its economic potential and capacity. 40 | www.ciolookindia.com March, 2024

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10 Most Influential CTOs Revamping Their Industries-2024

10 Most Influential CTOs Revamping Their Industries-2024

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