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Service Charge Dispute Resolution

<a href="https://chacc.co.uk/infographics/service-charge-dispute-resolution-infographics/">Service Charge</a> Demand Arrivesu2026

ClearHouseAccountants
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Service Charge Dispute Resolution

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  1. SERVICE CHARGE Dispute RESOLUTION The Service Charge Demand Arrives Step ?:  Happy with the Amount demanded CAN afford to pay the demand CAN'T afford to pay all at once Contact property manager for payment options For Local authority leaseholder consider mandatory & discretionary caps Pay the Demand Step ?: Not Happy with the Amount demanded WITHHOLD Payment PAY demand under protest Risk of forfeiture /termination of lease Property manager may contact and notify mortgage lender Risk of payments are Interest charges, legal fees & debtor collection fees Can still challenge Payability or reasonableness of the service charge at court or the appropriate tribunal Step ?: 2hallenging the demand - 2larify the Issue   QUANTUM: Was it a reasonable decision to incur costs? Are the costs reasonable considering quality of work and/or services? Were the works necessary? PROCEDURAL: Landlord’s name and address not on the demand No summary of rights and obligations with the demand Statutory consultation not followed Charge not recoverable under the lease terms Instructions as per lease not followed Raise concerns in writing with property manager • As soon as possible after demand received Are there customer care issues?  Support dispute with evidence • Invoke internal complaints process What Action Should I take? • Alternative quotes • Expert evidence including reports & Photographs • Records of unanswered complaints 2omplaint Procedure • If complaint still not satisfied complain to the redress scheme to which the property manager belongs Precautions • Explain what result you are seeking • Try to narrow down issues • Give deadline for manager to respond What can I do if the dispute is not resolved? In England First-tier Tribunal(Property Chamber) In Wales Leasehold Valuation Tribunal Apply for mediation Apply for early neutral evaluation Apply to the Appropriate Tribunal For more information visit our website at https://chacc.co.uk or email us at info@chacc.co.uk

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