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Future of IVR (1)

Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent,

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Future of IVR (1)

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  1. CloudShope Technologies Future of IVR Calling Trends and Predictions

  2. Introduction Integration with AI Integration with NLP Agenda Omnichannel Integrations Visual IVR Integration with Virtual Assistance Conclusion

  3. CloudShope Technologies Introduction We at CloudShope are happy to revolutionize the world with the power of cloud telephony. We look forward for developing a cloud telephony network which is reachable to every business, be it a well-established business or new start-up or an entrepreneur Our strength is our quality of service on which we never compromise. CloudShope known for its excellece in Customer service .

  4. Integration with AI Personalized Interactions Faster issue Resolution Streamlined call flows More secured Biometrics authentication Real Time analysis Datamdriven analysis Back to Agenda Page

  5. Integration with NLP Enable IVR to grasp human voice Reduce relaibility on keypad Understand Intent and context Personalized Experience Accurate reply to customers Used in Booking applications Checking accounts balance Managing Subscriptions Back to Agenda Page

  6. Omnichannel Integrations Seamless linking of Various communication channels Consistent experience irresepctive of customer interactions Effortless transition between channels Increased convenience and satisfaction Personalized interactions based on customers data Increase productivity and cost saving Back to Agenda Page

  7. Visual IVR A game changer in customer Service. Taking traditional to next level by implementing various techniques Customer can interact with visual elements using touch screens. It helps in increase sales and in cost saving

  8. Integation with Virtual Assistance More natural and intuitive experience, as same as human conversation Increasef efficiency in understanding the content . Multilingual customization for broader accessibility. Automation of common task. Gather rich customer data based on interactions Insights of customer behaviour and pain points. Organization can derive exceptional customer experience

  9. Conclusion The increasing adoption of new technologies , are increasing the expectations of modern and digital age customer to resolve issue in few interactions. The top trends are Self Service by default Conversational AI Conversational Intelligence Visual IVR and more Optimazation based Customer Journey

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