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Dove Soft Ltd : Company Corporate Profile

Based in Mumbai and founded in 2011, Dove Soft delivers integrated cloud communication solutions across SMS, voice, WhatsApp, and email. Through their API/SMPP services, they enable customers to seamlessly integrate a full range of communication tools into their applications. Here is Dove Soft corporate profile -

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Dove Soft Ltd : Company Corporate Profile

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  1. DoveSoftLimited LEADING OMNI-CHANNELDIGITAL COMMUNICATION SOLUTIONSPROVIDER. SMS|WHATSAPP|RCS|VOICE|EMAIL

  2. Since2011,DoveSoftPvtLtdhasbeenconnectingcompaniestotheircustomerson billionsofdevicesaround theworld.Our versatileandreliablecommunication APIshavebeenbuilt in-housebysomeofthetoptelephonyengineersinthe business. DoveSoftisamongtheleadersintheApplication2 Peer-ShortMessagingService (SMS)domain.WedeliverSMStoabout550networksinover200+countries.our SMS Gatewayisdesignedtointegrateseamlesslyinto anyexistingsoftware system,applicationorweb-site. Over100+enterprise costumersandoverall2500+customersareusingourPlatform. DoveSofthasanindustrystandardEnterpriseLevelinfrastructurewith 24/7,365 daysdedicatesupport. AboutUs GrowthYearonYear>30% 50+EmployeespanIndiawithofficesinIndia(Mumbai,Ahmedabad,Gurugram)andUAE ISO9001:2015 ISO27001:2013

  3. Services DomesticMessaging InternationalMessaging OurEcosystem Whastapp RCS Voice Email Longcode

  4. SMS OTP Notifications Promotions SmartAddon

  5. SMS-USP • AutoshortURL(throughHTTPS,SMPP,UI) • Runfeedback,quiz,surveyandbrochurecampaignsusingSMS • Trace-ableURLclickedreport(Device(mobile,desktop),OS(Ex:iPhone,Android)) • EncryptedSMScontent • OTPgeneratorandvalidatorAPI • EasiestDLTTemplatemanagement • Deliverytiming,inactivemobilenumberandundeliveredreasonreport • Usercandividesinglecampaigninmultiplechunksandcansetintervalbetweenthesechunks • Automationwithcampaigns(autoreschedulingafterdecidedtime,PushSMS,Whastapp,RCS,Email & Voice)

  6. SMS-APIFeatures • APIavailableinHTTP/XML/JsonFormats. • APIFunctionalityforFetchingSummaryReportandRemainingCredit. • OTPGenerator&ValidationAPI. • ShortURLFunctionallythroughAPI. • ConvertedShortURLshallbeaTrackableURLwithRealTimeMIS,includingMobileNumber,Date&TimeStamp,browserorMobileOS andOSVersion. • SupportsDLT&NONDLTFields. • Safe&Secured–WhitelistingofIPcanbedonetoaccepttrafficfromaParticularIPOnly. • SecuredEncryptedKeyinsteadofPasswordinAPI.KeydoesNotRequiretobechangedeverytimeaPasswordisChanged. • WestoreencryptedAPIkey(AES-SymmetricKeyAlgorithm)indatabase.

  7. SMS- APIThroughput(SinglePush)

  8. SMS-APIThroughput(Bulk Push)

  9. SMS -Features • OTPbasedlogin(for authorizedmobile numbersonly,supportsmultiplemobilenumbers).IftheuserchangesIP, applicationwillaskfor OTPagaintoauthenticate • Admin/UserTypeofdashboards • Domain/IPBasedWhitelisting-AccesscanbeblockedforuseroutsideDomain&RegisteredIPgivenby user • MultiFormatRealTimeReports&Summary • AllReportswitherrorcodeandreason • URLClickReports-RealTimeURLClickedreportswithMobileNumber,Date&TimeStamp,BrowserType&OSVersion • SmsDeliveryTimeReports(howmanysmsdeliveredin5,15,30and>30seconds) • Smartadd-onsmsFunctionality-Brochure/Quiz/Contactform/Feedbackform • Traceablesmartadd-onReports • Rechargehistory/Daywisebalancereport

  10. SMSFLOWDIAGRAM

  11. Whatsapp Marketing Utility Authentication Carousel

  12. Whatsapp-Features • whitelabelled/UserTypeofdashboards • http,https(json)API • SupportsMarketing,Utility,Authentication&carouseltemplates • MultiFormatRealTimeReports&Summary(Campaignreport,APIreport,UsageReport,BOTreport,ConversationReport) • URLTracking: RealTimeURLClickedreportswithMobileNumber,Date&TimeStamp,BrowserType&OSVersion • MultipleAgentslogin(withchatassignmentfeature) • ChatBox(chatsgrouping,sendtemplatesdirectlyfromchat box) • Automationwithcampaigns(autoreschedulingafterdecidedtime,PushSMS,Whastapp,RCS,Email&Voice) • Chatnowbuttonforwebsite,QRcodeformarketing

  13. WhatsappFlowDiagram

  14. (Text&Multimedia) RCS Carousel

  15. RCS -Features • whitelabelled/UserTypeofdashboards • http://,https://(json) API • SupportsNormal &carouseltemplates • MultiFormatRealTimeReports&Summary(Campaignreport,APIreport,UsageReport,ConversationReport) • URLTracking: RealTimeURLClickedreportswithMobileNumber,Date&TimeStamp,BrowserType&OSVersion • Automationwithcampaigns(autoreschedulingafterdecidedtime,PushSMS,Whastapp,RCS,Email&Voice)

  16. RCSFlowDiagram

  17. OBD DTMF IVR Voice Text2Speech ClickToCall Voice OTP MissedCall

  18. Voice

  19. Voice- Features • Whitelabelled/UserTypeofdashboards • http://,https://(json) API • PrivateCallerID • KeyPressattheendofrecording • SpeakToLiveAgent • Multiplevariablesinvoicefile • TextToSpeech • MultiFormatRealTimeReports&Summary(Campaignreport,APIreport,Usage Report) • WebhookConfiguration • Automationwithcampaigns(autoreschedulingafterdecidedtime,PushSMS,Whastapp,RCS,Email&Voicel)

  20. Missed Call

  21. Click To Call

  22. Infrastructure • DoveSoftLtdhasitsInfrastructureandplatformonAWSServers&NenocodeServers • ServerLocatedinIndia& Germany • WehaveserversetupintwodifferentcountriestoreduceBCP/DRproblem • ApplicationisdevelopedinCoreJAVAandAdvanceJava • DatabaseMysql8.0.32 • ServerOS-Centos8 • AutoScalingimplementedinAWSServers(CheckPDF) • Serverup-timeproof (CheckPDF)

  23. Infrastructure

  24. Security Policies • Safe&Secured–WhitelistingofIPtoaccepttrafficfromaParticularIPOnly • Passwordsareencryptedusingmd5+key • SecuredEncryptedKeyinsteadofPasswordinAPI..DoesNotRequiretobechangedeverytimeaPasswordisChanged • APIkey,mobilenumberandemail-idareencryptedusingAES(SymmetricKey Algorithm) • SMSContentEncryption-WestoreSMSContentisinencryptedformindatabase • ThirdPartySecurityauditsareconducted • Loginaresecuredusing2FA • WearealsoworkingonPCIDSS • Keybasedlogininservers • DataEncryption: • DataatrestisencryptedusingAES(SymmetricKeyAlgorithm)encryptionmethod. DatainmotionisencryptedusingTLS1.2and SSL.

  25. VAPTCertificate

  26. Data BackupPolicies • BackupManagement: • DailyBackups • Wearetakingimportantdatatablebackup3timesinadayandwholedatabasebackupatnight • MonthlyBackups • WearetakingFullDBbackuponceinamonth. • Intheeventofdatalossorcorruption,datarecoverywillbeperformedusingthelatestavailablebackupstorestoredatatothedesiredpoint • in time. • Data&LogManagement: • WekeepSMSdatafor3monthsindatabase • Logswillberetainedfordifferentperiodsbasedontheirtypeandrelevance • SecurityLogs:Retainedforatleastonemonth • SystemandApplicationLogs:RetainedforaminimumofThreemonths • NetworkLogs:Retainedforaminimumofonemonths 26

  27. Summary • GeneralSecurityArchitecture • Loginaresecuredusing2FA • APIusageissecuredbywhite-listingtheIP • DataatrestisencryptedusingAES(SymmetricKeyAlgorithm)encryptionmethod.&DatainmotionisencryptedusingTLS1.2andSSL • Datamaskingcanbedoneonmobilenumberandmessagecontentaspercustomerrequirement • DataProtection • DataatrestisencryptedusingAES(SymmetricKeyAlgorithm)encryptionmethod • Inourdatabaseimportantdatalikemobilenumber,password,OTPmobilenumbersandAPIkeyareencrypted • WekeepSMSlogsfor3months(ifcustomerwantthenwestoredaywisedumpfor1year) • SecurityLogs:Retainedforatleastonemonth. • SystemandApplicationLogs:RetainedforaminimumofThreemonths. • NetworkLogs:Retainedforaminimumofonemonths. • NetworkSecurity • DatainmotionisencryptedusingTLS1.2andSSL • Regularupdatesandreviewoffirewallrules,implementationofnext-genfirewallswithadvancedthreatprotection.

  28. Summary • ApplicationSecurity • TopreventSQLinjectionandwebapplicationattacksweareconductingsecuritytestingfromexternalsecuritytestingcompany • WehaveVAPTcertificateforourapplication • WeareworkingonPCIDSS • UserandEndpointSecurity • OTPBasedLogintoauthorizednumbersonly. • IftheuserchangesIP,ApplicationwillaskforOTPagaintoauthenticate • IPwhite-listingfor login • BackupandRecovery • DailyBackups • Wearetakingimportantdatatablebackup3timesinadayandwholedatabasebackupatnight • Monthly Backups • WearetakingFullDBbackuponceinamonth. • Intheeventofdatalossorcorruption,datarecoverywillbeperformedusingthelatestavailablebackupstorestoredatatothedesiredpointintime.

  29. VolumeCapacity&TPS • DoveSofthasanoverallVolumecapacityof100Cr+PlusaMonth • DailySMSVolumecapacityiscloseto3Cr+ • Morethan5000+/secsendingcapacitytooperators • Morethan10000+SMS/secinAPI

  30. PSUClients

  31. OURClients

  32. THANKS! ReachOut support@dove-soft.com08065723000

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