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Advanced Diploma in Customer Relationship Management - Edukite

Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customeru2019s relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills.<br>See More: https://bit.ly/2TBZesX

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Advanced Diploma in Customer Relationship Management - Edukite

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  1. 3/26/2019 Advanced Diploma in Customer Relationship Management - Edukite HOME / COURSE / CUSTOMER SERVICE / ADVANCED DIPLOMA IN CUSTOMER RELATIONSHIP MANAGEMENT Advanced Diploma in Customer Relationship Management   ( 7 REVIEWS ) 517 STUDENTS Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. … TAKE THIS COURSE https://edukite.org/course/advanced-diploma-in-customer-relationship-management/ 1/10

  2. 3/26/2019 Advanced Diploma in Customer Relationship Management - Edukite FREE  1 YEAR  LEVEL 4 - ADV. DIPLOMA  COURSE BADGE  COURSE CERTIFICATE 29 NUMBER OF UNITS 0 NUMBER OF QUIZZES  23 HOURS, 30 MINUTES     HOME CURRICULUM REVIEWS Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to ef?ciently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Assessment This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work. Certification Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certi?cate at a cost of £49. Having an Of?cial Edukite Certi?cation is a great way to celebrate and share your success. You can: Add the certi?cate to your CV or resume and brighten up your career https://edukite.org/course/advanced-diploma-in-customer-relationship-management/ 2/10

  3. 3/26/2019 Advanced Diploma in Customer Relationship Management - Edukite Show it to prove your success   Course Credit: Edukite COURSE CURRICULUM Relationship with Customers   Good Customer Relationship – Why is it Important? 01:00:00   Understanding Your Customers 01:00:00   How to Calculate Customer’s Lifetime Value 00:30:00   How to Keep Your Customers Happy? 01:00:00   How to Get Your Customers to Say ‘Wow!’ 01:00:00   Proven Methods of Customer Retention 01:00:00   The Art of Customer Follow-up 01:00:00   Loyalty Marketing Program 00:30:00   Promotional Items to Enhance Customer Relations 01:00:00   Handling Customer’s Complaints 01:00:00   How to Deal with Dif?cult Customers 00:30:00   Introducing the Seven Deadly Sins of Customer Service! 01:00:00   Customer Relationship Management (CRM) Software – The Bene?ts 01:00:00   Choosing a CRM Program 00:30:00 https://edukite.org/course/advanced-diploma-in-customer-relationship-management/ 3/10

  4. 3/26/2019 Advanced Diploma in Customer Relationship Management - Edukite   Customer Service over the Phone 01:00:00 Customer Relations and Dealing   Module One – Getting Started 00:30:00   Module Two – The Right Attitude Starts with You 01:00:00   Module Three – Stress Management (Internal Stressors) 01:00:00   Module Four – Stress Management (External Stressors) 00:30:00   Module Five – Transactional Analysis 01:00:00   Module Six – Why are Some Customers Dif?cult 01:00:00   Module Seven – Dealing with the Customer Over the Phone 01:00:00   Module Eight – Dealing with the Customer In Person 01:00:00   Module Nine – Sensitivity in Dealing with Customers 01:00:00   Module Ten – Scenarios of Dealing with a Dif?cult Customer 01:00:00 Module Eleven – Following up With a Customer Once You Have Addressed Their Issue   01:00:00   Module Twelve – Wrapping Up 00:30:00 Assessment   Submit Your Assignment 00:00:00   Certi?cation 00:00:00 https://edukite.org/course/advanced-diploma-in-customer-relationship-management/ 4/10

  5. 3/26/2019 Advanced Diploma in Customer Relationship Management - Edukite COURSE REVIEWS 4.6   7 ratings 0 5 STARS 0 4 STARS 0 3 STARS 0 2 STARS 0 1 STARS NO REVIEWS FOUND FOR THIS COURSE. RELATED COURSES https://edukite.org/course/advanced-diploma-in-customer-relationship-management/ 5/10

  6. 3/26/2019 Advanced Diploma in Customer Relationship Management - Edukite Complete Customer Service Training FREE 527   https://edukite.org/course/advanced-diploma-in-customer-relationship-management/ 6/10

  7. 3/26/2019 Advanced Diploma in Customer Relationship Management - Edukite Customer Relationship Management Training FREE 473   https://edukite.org/course/advanced-diploma-in-customer-relationship-management/ 7/10

  8. 3/26/2019 Advanced Diploma in Customer Relationship Management - Edukite Customer Service Bundle Course FREE 585   517 STUDENTS ENROLLED https://edukite.org/course/advanced-diploma-in-customer-relationship-management/ 8/10

  9. 3/26/2019 Advanced Diploma in Customer Relationship Management - Edukite BEST RECOMMEND COURSES 1909: The People’s Budget   ( 9 REVIEWS ) 1253 STUDENTS 21st Century Marketing   ( 6 REVIEWS ) 720 STUDENTS 70-697 – Con?guring Windows Devices   ( 7 REVIEWS ) 1334 STUDENTS SUBSCRIBE TO OUR NEWSLETTER Get top tips & guidance from our in-house study abroad experts Your Email Submit USEFUL LINKS About Terms & Conditions Privacy Policy Cookie Policy Contact INQUIRY https://edukite.org/course/advanced-diploma-in-customer-relationship-management/ 9/10

  10. 3/26/2019 Advanced Diploma in Customer Relationship Management - Edukite  3 Lower Thames Street,London,EC4R 6HE.  020 3934 9675  info@edukite.org COPYRIGHT © BY EDUKITE     https://edukite.org/course/advanced-diploma-in-customer-relationship-management/ 10/10

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