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Advanced Diploma in Customer Relationship Management - John Academy

Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management. See more.....https://bit.ly/2PzXoqF

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Advanced Diploma in Customer Relationship Management - John Academy

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  1. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy LOGIN LOGIN HOME / COURSE / CUSTOMER SERVICE / ADVANCED DIPLOMA IN CUSTOMER RELATIONSHIP MANAGEMENT ADVANCED DIPLOMA IN CUSTOMER RELATIONSHIP MANAGEMENT Advanced Diploma in Customer Advanced Diploma in Customer Relationship Management Relationship Management   ( 7 REVIEWS ) ( 7 REVIEWS ) 516 STUDENTS Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s … TAKE THIS COURSE TAKE THIS COURSE               https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 1/14

  2. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy £ £279.00 279.00 £ £17.00 17.00  1 YEAR  LEVEL 4 - ADV. DIPLOMA LEVEL 4 - ADV. DIPLOMA  COURSE BADGE COURSE BADGE  COURSE CERTIFICATE COURSE CERTIFICATE 27 27 NUMBER OF UNITS NUMBER OF UNITS 2 2 NUMBER OF QUIZZES NUMBER OF QUIZZES  1 DAY 1 DAY     HOME HOME CURRICULUM CURRICULUM REVIEWS REVIEWS Description: Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to e?ciently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali?cation. https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 2/14

  3. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:   Assessment:   At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your ?nal exam, you will have the opportunity to test your pro?ciency with a mock exam. Certi?cation: Certi?cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi?cate of Achievement. You can however also obtain a Course Completion Certi?cate following the course completion without sitting for the test. Certi?cates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certi?cate’s turnaround time is 24 hours, and for the hardcopy certi?cate, it is 3-9 working days. Why choose us? Why choose us? A?ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E?cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali?cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene?t of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: Career Path: The Advanced Diploma in Customer Relationship Management course is a useful quali?cation to possess, and would be bene?cial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. COURSE CURRICULUM COURSE CURRICULUM https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 3/14

  4. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy Relationship with Customers Relationship with Customers  Good Customer Relationship – Why is it Important?  01:00:00 01:00:00  Understanding Your Customers  01:00:00 01:00:00  How to Calculate Customer’s Lifetime Value  00:30:00 00:30:00  How to Keep Your Customers Happy?  01:00:00 01:00:00  How to Get Your Customers to Say ‘Wow!’  01:00:00 01:00:00  Proven Methods of Customer Retention  01:00:00 01:00:00  The Art of Customer Follow-up  01:00:00 01:00:00  Loyalty Marketing Program  00:30:00 00:30:00  Promotional Items to Enhance Customer Relations  01:00:00 01:00:00  Handling Customer’s Complaints  01:00:00 01:00:00  How to Deal with Di?cult Customers  00:30:00 00:30:00  Introducing the Seven Deadly Sins of Customer Service!  01:00:00 01:00:00  Customer Relationship Management (CRM) Software – The Bene?ts  01:00:00 01:00:00  Choosing a CRM Program  00:30:00 00:30:00  Customer Service over the Phone  01:00:00 01:00:00 Customer Relations and Dealing Customer Relations and Dealing  Module One – Getting Started  00:30:00 00:30:00 https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 4/14

  5. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy  Module Two – The Right Attitude Starts with You  01:00:00 01:00:00  Module Three – Stress Management (Internal Stressors)  01:00:00 01:00:00  Module Four – Stress Management (External Stressors)  00:30:00 00:30:00  Module Five – Transactional Analysis  01:00:00 01:00:00  Module Six – Why are Some Customers Di?cult  01:00:00 01:00:00  Module Seven – Dealing with the Customer Over the Phone  01:00:00 01:00:00  Module Eight – Dealing with the Customer In Person  01:00:00 01:00:00  Module Nine – Sensitivity in Dealing with Customers  01:00:00 01:00:00  Module Ten – Scenarios of Dealing with a Di?cult Customer  01:00:00 01:00:00 Module Eleven – Following up With a Customer Once You Have Addressed Their Issue   01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00 Mock Exam Mock Exam - Mock Exam- Advanced Diploma in Customer Relationship Management  00:30:00 00:30:00 Final Exam Final Exam - Final Exam- Advanced Diploma in Customer Relationship Management  00:30:00 00:30:00 COURSE REVIEWS COURSE REVIEWS https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 5/14

  6. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy 4.6 4.6   7 ratings 0 0 5 STARS 5 STARS 0 0 4 STARS 4 STARS 0 0 3 STARS 3 STARS 0 0 2 STARS 2 STARS 0 0 1 STARS 1 STARS NO REVIEWS FOUND FOR THIS COURSE. NO REVIEWS FOUND FOR THIS COURSE. RELATED COURSES RELATED COURSES https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 6/14

  7. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy Customer Care Training £ £199.00 199.00 £ £10.00 10.00 433   https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 7/14

  8. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy Customer Service and Contact Centre Training Diploma £ £269.00 269.00 £ £14.00 14.00 527   https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 8/14

  9. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy Customer Relations and Di?culty Diploma £ £279.00 279.00 £ £14.00 14.00 473   https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 9/14

  10. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy Customer Service and Relation Management Diploma £ £279.00 279.00 £ £17.00 17.00 500   https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 10/14

  11. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy Certi?cate in Handling a Di?cult Customer £ £199.00 199.00 £ £10.00 10.00 512   https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 11/14

  12. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy Certi?cate in Contact Center Training £ £199.00 199.00 £ £10.00 10.00 509   516 STUDENTS ENROLLED 516 STUDENTS ENROLLED HAVE YOU ANY INQUIRY? HAVE YOU ANY INQUIRY? https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 12/14

  13. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy Full Name Full Name * * Your Email Your Email * * Telephone Telephone Message Message * * By submitting your information, you agree to the terms and conditions stated in our Privacy Policy Privacy Policy Submit Submit ABOUT ABOUT We are a company who is best known for o?ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE CERTIFICATE CODE Enter Certi?cate Code https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 13/14

  14. 9/4/2018 Advanced Diploma in Customer Relationship Management - John Academy VALIDATE VALIDATE IMPORTANT LINKS IMPORTANT LINKS About Us FREE CV REVIEW For Business Redeem Voucher Terms & Conditions Privacy Policy Cookie Policy FAQ Contact FREE CV REVIEW FREE CV REVIEW     © JOHN ACADEMY.     https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-relationship-management/ 14/14

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