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Tesco Firm Crisis Presented by: http://schoolessayhelp.com/
Introduction • Tesco is among the leading retailers in the world. • The company started as a grocery store. but • It has incorporated financial services, non-food items and telecommunications. • It isdevoted to provide the highest value of products. www.schoolessayhelp.com
Problem Specification • Tesco has faced problem of quality of their products. • Horse meat was found within Tesco’s beef products. • This affected its customers’ confidence. . • This happened at a time it had lost market share to their competitors. www.schoolessayhelp.com
Tesco gave an apology for this failure. • Frozen beef burgers and frozen beef were affected. • They assured customers they had withdrawn from selling all products originating from the said supplier. • Customers were requested to return all the contaminated products. www.schoolessayhelp.com
Three Options for Solution • Develop and maintain strong/good relationships with their suppliers. • Invest heavily in quality control systems. • Quality Assurance. www.schoolessayhelp.com
Solution Selected and Justification • Devote to build strong relationships with suppliers. • Key problem developed due to failures by a supplier. • The relationship will ensure Tesco understands the needs of their suppliers and vice versa. • This will prevent such a future happening. www.schoolessayhelp.com
Issues in Implementing the Proposed Solution • Pressing suppliers to reduce their prices while accepting all their buyers’ demands. • This minimizes the suppliers’ profit margins. • Suppliers will provide low quality products to minimize costs. • Tesco will be forced to treat their suppliers as partners. www.schoolessayhelp.com
Conclusion • Tesco case made customers to lose confidence. • Managers should give attention to all their business. • They should stress on the existing markets through constant quality improvement. • This will maintain consumer trust and loyalty to their products. www.schoolessayhelp.com
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