1 / 11

School of EPS – IT Support Services

School of EPS – IT Support Services. “Some information for new users” by Dr Roderick Ferguson EPS IT Service (computer officer, new website design) Mass Spectrometry Service advice (I used to run this service…). EPS IT Service. for Staff & Research workers (EPS Staff Network)

EllenMixel
Download Presentation

School of EPS – IT Support Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. School of EPS – IT Support Services “Some information for new users” by Dr Roderick Ferguson EPS IT Service(computer officer, new website design) Mass Spectrometry Service advice (I used to run this service…)

  2. EPS IT Service for Staff & Research workers (EPS Staff Network) You will encounter two IT help desks:- #1 UICS ITHelp@hw.ac.uk and#2 EPS ITHelp@eps.hw.ac.uk

  3. EPS IT Service New Research Workers (i.e. Postgrads and Postdocs) Need to get registered twice! 1 HW Central Computing Services = UICS (over in the HW Library) 2 EPS school IT services (Earl Mountbatten building, EM 1.77)

  4. Who does what? UICS deals with things like:- Email PC Caledonia (undergrad IT Labs) Central Web pages (e.g. www.hw.ac.uk) Vision VLE

  5. Who does what? EPS IT support deals withEPS Staff and Research Workers IT needs. There are 3 network types: #1 EPS Staff network #2 Research Group networks #3 Untrusted network & wireless

  6. “I need a new PC…” Please note that EPS IT Support do NOTsupply Research Workers with a new PC… Instead it is the responsibility of yourACADEMIC SUPERVISOR to do this! (and some do and some don’t … !)

  7. Different EPS IT Support levels EPS Main Staff network:- Uses Netware 6.5 to deliver software to the users desktop No Admin rights any Specialist Software must be installed by EPS IT Staff…

  8. Different EPS IT Support levels EPS Research Group network(s):- Research PC user has full Admin rights…and is also responsible for installingsoftware, looking after the PC etc. => gets less EPS IT support “with great power comes great responsibility!”

  9. And finally … Please do NOT plug in your laptop or any other piece of IT kit into what looks like an unused network port… (e.g. in a research lab) Instead, please contact EPS IT Support Staff,so that we can advise you on whatservices you might require!

  10. More contact details: Telephone:- EPS IT Help: extn 3290 UICS Help: extn 4045 Web:- support.eps.hw.ac.uk www.hw.ac.uk/uics

  11. Last thoughts… We hope that:- #1 You will enjoy your time with us here at Heriot-Watt EPS, and that #2 Your research work will be fruitful. Remember, we’re here to help!

More Related