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5 Ways To Prevent Call Center Agent Burnout

Call center agents while handling n number of calls in a day get frustrated and tired which leads to agent burnout. Here are 5 ways to prevent call center agent burnout.

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5 Ways To Prevent Call Center Agent Burnout

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  1. SCIENCECLASS | CYPRESSTEACHINGACADEMY 5WaystoPrevent CallCenterAgent Burnout

  2. Call center agents have demanding work schedules with endless calls and queries lining up their day. Handling customer queries and being constantly engaging can easily lead to fatigue and burnout.

  3. According to research, an average of 74% of agents is at risk of burnout. Below are some practices that can be incorporated in call centers to reduce agent burnout:

  4. Adopt latest technology Obsolete and redundant applications can lead to a lot of time waste. Call centers must deploy the latest tools and techniques to maximize their agent efficiency as well as save time. Like, for instance, CallCenterHosting’s portal comes integrated with CRM that makes it easier for your agents to handle the customer details.

  5. Focus on Quality of Call Instead of Cost per Call Pushing customers to end the call soon can create stress. Rather, managers must focus on KPIs such as First Call Resolution or customer satisfaction score.

  6. Impart proper training to agents Agents lacking complete information on products and services might often fail to satisfy customer needs and demands. Therefore, they must have a knowledge base of all the updated changes in pricing, products, how-to, support queries, and more to ensure a better customer experience.

  7. Implement a Reward System Engaging in dispensable tasks with reserved opportunities can lead to agent burnout. Include a system of rewards, bonuses, or benefits to incentivize agents.

  8. Ensure Teamwork Poor collaboration among different team members can also lead to agent burnout. Features such as call conferencing, call barging and whispering ensures that different departments can work together to resolve customer queries.

  9. AboutUs CallCenterHosting (CCH) is a leading and globally recognized provider of cloud contact center software. We offer a complete software-based call center set up for start-ups, SMBs, and enterprises, which includes call center dialers, IVR, voice broadcasting, VoIP, and business number. For more information, call us at +1-800-346-4974 or visit: www.callcenterhosting.com

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