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The Benefits of AI in ITSM (and the Challenges) - Perspectium

Many organizations are quickly recognising the potential of AI in ITSM. <br><br>ITSM solutions like ServiceNow are a rich source of data and much of that data can be used to optimize processes related to ITSM.

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The Benefits of AI in ITSM (and the Challenges) - Perspectium

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  1. The Benefits of AI in ITSM (and the Challenges)

  2. Many organizations are quickly recognising the potential of AI in ITSM. • ITSM solutions like ServiceNow are a rich source of data and much of that data can be used to optimize processes related to ITSM. • The ITSM providers themselves understand this, and are increasingly offering AI capabilities through their platforms.

  3. AI in ITSM: Top Use Cases There are many potential use cases for AI in ITSM. Below, lists some examples of how AI is already impacting the ITSM space: • Service Desk: AI can augment various service desk tasks, such as autonomously handling ticket routing, resolving common issues, and responding to basic queries (via chatbots). • Incident Management: AI solutions can classify incidents based on predefined criteria, automatically route tickets, and resolve certain incidents with minimal human intervention. By analyzing large volumes of historical data, AI tools can identify patterns and accurately predict future incidents. This improves Mean Time to Recover (MTTR) and minimizes service disruption.

  4. Why is AI Adoption in ITSM Gaining Traction – The Top 3 Benefits of AI in ITSM? Utilizing AI in ITSM can benefit organizations in a number of ways including: • Supporting limited in-house resources • Enhancing employee and end-user experience • Enabling analytics-driven performance improvement

  5. Contact Us Location: 10801 N Mopac Expressway, Building 1, Suite 100, Austin, TX 78759 Contact: +1 888 620 8880 E-mail: info@perspectium.com More information about the topic visit https://www.perspectium.com/blog/the-benefits-of-ai-in-itsm-and-the-challenges/

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