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Microsoft Kaizala

Microsoft Kaizala. Large group communications and work management. Current Landscape of Workforce. Task worker. Field Sales. Wholesaler. Supplier. Management. Community Worker. Citizen. Teacher. Partner. Office Staff. Student. Parent. Desktop-primary Users (Modern Workplace).

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Microsoft Kaizala

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  1. Microsoft Kaizala Large group communications and work management

  2. Current Landscape of Workforce Task worker Field Sales Wholesaler Supplier Management Community Worker Citizen Teacher Partner Office Staff Student Parent Desktop-primary Users (Modern Workplace) Mobile-only Users (Value Chain) Microsoft Kaizala

  3. Post Launch | 90 days Customer Feedback Challenges of the two disconnected worlds Task workers are not connected to the modern workplace – lack of a digital channel Enabling communication (such as announcements) with large groups is a challenge Consumer messaging apps are low on confidentiality and control Inefficiencies in task management and data collection with phone calls & paper Aggregating & analyzing data is cumbersome Microsoft Kaizala

  4. Introducing Microsoft Kaizala Kaizala mission Empower each organization and community to achieve more through purposeful Chat.

  5. Kaizala’s Design Principles Communication Connect with large groups of people inside and outside your organization Work management Coordinate tasks for common work scenarios and get actionable insights Security & manageability Ensure data access controls, data protection, and compliance Microsoft Kaizala

  6. Demo of Kaizala’s Free Version • Explain Action Cards. • Few examples of Action Cards- • Announcement • Survey • Photo with Location • Let’s Meet • Live Location

  7. Introducing Microsoft Kaizala Pro

  8. Kaizala’s Unique Approach Large groups Action cards Reporting & analytics Supports an unlimited number of users across your entire value chain. Mirror your organization’s hierarchy with groups-within-groups or use public groups to connect with customers. Built-in “Actions” for common work scenarios. Enables custom Actions to meet your organization’s needs. Aggregated reports and analytics at each level of your organizational hierarchy. Data Ownership and Security Extensible platform Management portal Web-based IT administrative tool to manage users and groups. Integrates with Office 365. Complete ownership of data. Policies to control access and protect data. Open APIs to integrate with existing workflows, applications, and systems.

  9. Demo of Kaizala’s Pro Version • Management Portal • Bulk Upload of Users • Hierarchical Groups • Designation based access to App’s features • Public Groups • Reports & Dashboards (UPPCL Sample Survey)

  10. Scenario : Apply for Birth Certificate in Kaizala Officer receives the application And verifies the application Parent applies for Birth Certificate in Kaizala Parent receives Birth Certificate as a PDF file in Kaizala Baby is born Parent uploads relevant supporting documents in Kaizala Parent gets an application no. Officer asks for further clarification if needed Personas With Kaizala • Create public channels for providing services • Create user-friendly forms easily using the extensibility features of Kaizala • Provide a seamless experience and achieve higher CSAT Officer Baby Parent

  11. Example of Custom Card Request for a Birth Certificate

  12. Dashboard View – Birth Certificate Requests 1/1/2016 1/10/2016 Total Requests 50,382 Pending Requests 3,958 Avg. Requests/week 1273

  13. Summary of Kaizala’s Functionality • Kaizala Pro • Management Portal • Bulk Upload of Users • Hierarchical Groups • Designation based access to App’s features • Public Groups • Reports & Dashboards • Custom Card Templates • Functionality that requires software development effort • Custom cards, • Custom reports, • Integration with department's applications • Kaizala Free/Basic • Flat Groups • No management portal • No Bulk user management • No reports & Dashboards • No public groups • No API integration

  14. Kaizala in Government REAL TIME GOVERNANCE CITIZEN SERVICES CITIZEN CONNECT Provide ways to citizens to access services seamlessly Challenges Identify, monitor and resolve issues in real time Inform Citizens about the new initiatives and schemes Health Scenarios Empower employee by digitizing processes and increasing efficiency Enable Govt. officials to provide citizen services effectively Citizen participation and feedback on Govt. initiatives

  15. Thank You

  16. Kaizala Pro Capabilities

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