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Insert local logo here. Practical Tools for Point-of-Dispensing Site Training and Client Communication . APC Road Show Orlando FL July 2009. Who we are Cambridge Materials Pictograms Dispensing Site Planning Trainings for Dispensing Sites Personal Preparedness Upcoming Materials.
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Practical Tools for Point-of-Dispensing Site Trainingand Client Communication APC Road Show Orlando FL July 2009
Who we areCambridge Materials Pictograms Dispensing Site PlanningTrainings for Dispensing SitesPersonal PreparednessUpcoming Materials
Getting to know you How prepared is your general population? Who are your vulnerable populations? What methods do you use for dispensing sites?
Cambridge APC Multi-disciplinary team Continual engagement in Assessment of preparedness needs and gaps Generation of solutions for local public health Promotion of APC program and products Utilizing learning laboratory
PHP Region 4b Community Characteristics • Population of communities range from 7,261 to 101, 355 residents • Great diversity in local government structures • Public health departments range from 2 to 63 full time employees
Local Preparedness Planning Realities • Federal/state mandates for local public health emergency response planning • Limited capacity and training of local public health departments
Cambridge APC Products • Regional Dispensing Sites • Planning • Communication Tools • Trainings • Evaluation • Mutual Aid for Public Health • Model legislation for regionalization • Regional Epidemiology
Who we areCambridge Materials Dispensing Site PlanningTrainings for Dispensing SitesPersonal PreparednessUpcoming Materials
Prepare Clients for POD Experience • Information: • What will happen • How will it happen • What they will be asked • Delivery: • Perceive • Understand • Personally Applicable
Special Effort for Special Populations • Identify the groups within the at-risk population with special needs • Determine resources available/needed to serve these groups • Initiate the special populations plan
Population Vulnerability • Physical disability • Cognitive disability • Language barrier (e.g., English, literacy) • Conditional impairments • Mental noise • Environmental barriers • Trust • Knowledge barriers
A Preparedness Paradigm Shift • Many will be “vulnerable” in an emergency • Specialized services deters those with “special needs” • Specialized preparedness is unsustainable for local health Access Umbrella
Universal Design in Our Lives Source: http://www.design.ncsuedu/cud/about_ud/udprincipleshtmlformat.html#top
Making Dispensing Sites Universally Accessible • Physically accessible • Information to communicate to many • Information to exchange interpersonally
Universal De-SIGN Communicate through trusted sources Identify station purpose with a picture Simple one-word station description Provide language translation
Mass Communication: Signage • Outlines Service & Process information • Identifies station purpose • Improves efficiency • Decreases anxiety • Expands usability • Increases access to service
Pocket Communicator • Worker to client • Internal communication tool • Clerical & clinical functions • Does not replace other forms of communication
Language Barriers • Identifies barriers early • Provides client with visual reassurance • Affords easier access to translation
Provide Directions “Please go to the blue Children area.”
Who are we?Dispensing Site PlanningPictogram DevelopmentTrainings for Dispensing Sites Personal PreparednessFuture Products
Behavioral Health? Mental Health Counseling Behavioral Health Support
Who are we?Dispensing Site PlanningPictogram DevelopmentTrainings for Dispensing SitesPersonal PreparednessFuture Products
Goal & Objectives • Knowledge • Job Action Sheets • Incident Command/Management Principles • Fundamental Tasks • Skills • Serving clients with varying language, physical, and cognitive abilities • Teamwork
Training Outcomes • Knowledge • Skills • Teamwork
Training Resources Trainer guide Training materials Evaluation tools
Who are we?Dispensing Site PlanningPictogram DevelopmentPOD TrainingsPersonal PreparednessFuture Products
Who are we?Dispensing Site PlanningPictogram Development Trainings for Dispensing SitesPersonal PreparednessFuture Products
MAVEN Exercise Evaluation Training Epidemiology Just in Time Training Health Data Reports Tool Alternate Care Site Signs Decontamination Unit Signs Product Recall tool Cambridge APC Tools in development