Training of Trainer: Capacity Building of Indian Automotive Companies

1. Training of Trainer: Capacity Building of Indian Automotive Companies Light House, Convention Centre, India Habitat Centre, New Delhi 29th September ~ 1st October, 2004

2. Program of Activities Day 1 (0930 ~ 1700) 0900 ~ 0930 Registration 0930 ~ 0940 Welcome Address 0940 ~ 0950 Launch of the ToT programme: European Union 0950 ~ 1100 Overview of EU India Network for Sustainability 1100 ~ 1110 Coffee Break 1110 ~ 1300 Overview of European Buyers Requirements on technological, quality, environmental and social issues 1300 ~ 1400 Lunch Break 1400 ~ 1530 Overview of training purpose, objective and content 1530 ~ 1540 Coffee Break 1540 ~ 1700 Introduction to methodological skills of trainers

3. Program of Activities Day 2 (0900 ~ 1700) 0900 ~ 1015 Overview of Training Process 1015 ~ 1100 Overview of Designing and developing training 1100 ~ 1110 Coffee Break 1110 ~ 1300 Overview of Delivering Training 1300 ~ 1400 Lunch Break 1400 ~ 1445 Overview of Developing Training Manuals 1445 ~ 1530 Overview of Evaluating Training 1530 ~ 1540 Coffee Break 1540 ~ 1630 Overview of Administering and Follow-up of Training 1630 ~ 1700 Overview of Marketing and Sale of Training

4. Program of Activities Day 3 (0900 ~ 1700) 0900 ~ 1015 Introduction to International Systems, Standards and Certifications for global market and sustainable entrepreneurship 1015 ~ 1100 Introduction to Environmental Management System 1100 ~ 1110 Coffee Break 1110 ~ 1200 Introduction to Occupational Health & Safety 1200 ~ 1300 Introduction to Social Accountability 1300 ~ 1400 Lunch Break 1400 ~ 1530 Introduction to Integrated Product Policy and Environment 1530 ~ 1540 Coffee Break 1540 ~ 1700 Introduction to Sustainability for International Markets

5. EINS Project Background

6. What is EINS? • EU-India Network for Sustainability – Dialogue – Management Training – European in the Automotive Industry Aim: • To make your company a company of choice for your stakeholders • The EINS initiative – an strategic alliance of partners in international capacity building – aims at enhancing the capabilities of the Indian automotive component industry to adopt and implement environmental, social and quality standards for competitiveness and productivity gains.

7. Four reasons to participate: The EINS Initiative will enable you and your managers to: • Improve your market position and your stakeholder value • Enable your company to achieve greater competitiveness in the global market • Enhance the capabilities of your company to manage the local and global opportunities, challenges and requirements • Enable your company to balance the environmental, social, and economic capital.

8. Target Group and Milestones • 240 small and medium sized enterprises of the automotive components industry • 100 Stakeholders in the Industry • Delhi and Chennai • conduct an assessment • train local intermediaries, consultants, industry, and other stakeholders • establish an EU-India Network on Sustainability Management • conduct a best practice roundtable • develop a brochure • design a web portal on sustainability

9. Schedule • Phase 1: Conduct Research • Phase 1: Release assessment report • Phase 2: Public brochure, Public website • Phase 2: First and second stakeholder meeting • Phase 3: Training course implementation • Phase 4: Exposure • cross section: interim meeting • cross section: submit interim report • cross section: final meeting • cross section: submit final report

10. Activities • Phase 1: Planning & Assessment • Phase 2: Promotion & Stakeholder Meetings • Phase 3: Training & Capacity Building • Phase 4: First and second stakeholder meeting • Phase 5: Post Project Sustainability • Cross section tasks • Publications and other outputs

11. Partners InWEnt - Internationale Weiterbildung und Entwicklung GmbHDivision Sustainable Market Economy Weyerstraße 78-83 50676 Cologne, Germanywww.inwent.org Confederation of Indian Industry India Habitat Centre 4th Floor, Core 4a, Lodi Road New Delhi 110 003, India www.ciionline.org

12. Partners Adelphi Researchhttp://www.adelphi-research.org/ AREC – Austria Recycling http://www.arecon.at IHK Ltd. http://www.ihk-gmbh.de

13. European Automotive Company Requirements

14. The Extended Enterprise Supply Chain Subassembly Supplier Assembly Plant Delighted Customer Raw Material Supplier Component Supplier Dealer Maximized value at minimized cost

15. Supply Chain Example Dealerships Communication Flow Volvo Great Cars (Tier 1) Dana Corp. Axles (Tier 2) Impact Forge Forgings Material Flow (On-Time Delivery) (Tier 3) Mac Steel Northstar Steel Steel

16. Enablers of the Extended Enterprise

17. Reasons for Global Purchasing • Flexibility and Agility • Asset Reduction • Single Point of Contact • Total Cost Reductions • Visibility • Systems Capabilities • Improved Service • Process Change • Collaboration • Delayed Capital Expense

18. What are some supply chain priorities? • Consistency • Reliability • Relationship • Technological capability • Flexibility • Price • Service • Finances

19. Potential Problem • Cultural Issues • Long Lead Times • Additional Inventories • Lower Quality • Social and Labor Problems • Higher costs of doing business • High Opacity

20. General Supplier Requirements to overcome problems Country Requirements Company Requirements

21. Volvo General Supplier Requirements QUALITY Zero Defect Attitude, aim for QS9000 / TS 16949 / AS 9100, TQM Philosophy, Attend to Field Problems, PPM Agreement and compliance PRODUCTION & ENGINEERING Prototype production in-house, Drawings and Service Manuals for Parts Process Assessment LOGISTIC 100% Delivery Precision, Approved Packaging

22. Volvo General Supplier Requirements COST Meet the Payment Terms; Fulfill the Cost Requirements; Responsibility for Warranty Cost, Quality, & Productivity Improvements; Cost Transparency ENVIRONMENT Plan for ISO 14001 / EMAS, Compliance with Prohibitive Material List GENERAL Approved level in Supply Chain Management as preferred customer, Communication in whole chain

23. Volkswagen AG General Supplier Requirements

24. General Supplier Requirements to overcome problems More Specific Part Commodity Division Company Sector ISO/TS 16949 Fundamental ISO 9001 More Generic

25. Key trends and drivers for the supplier industry

26. Strategic and operational guidelines to master the challenges

27. Decisions and responsibilities

28. Trend in outsourcing

29. Relevance of Management System

30. International Standards What is a Management System? System to establish policy and objectives and to achieve those objectives. A management system of an organization may include different management systems such as quality management system, a financial management system, or an environmental management system

31. Management System Standards ISO 9001 ISO 14001 ISO 17799 ISO/TS 16949 SA 8000 TL 9000 CMMI ISO 22000 ISO 17025 ISO 13485 OHSAS 18001

32. Management System Standards • ISO 9001:2000 - Quality Management Systems • ISO/TS 16949 - QMS for the Automotive Industry • ISO 13485:2003 - QMS for medical device suppliers that addresses most of the legal requirements. • TL 9000 - QMS for the telecommunications industry • AS 9100 - Quality Systems Aerospace Model for Quality Assurance in Design, Development, Production, Installation and Servicing • ISO 14001 - Environmental Management System • OHSAS 18001 - Occupational Health and Safety Management Systems

33. Management System Standards • ISO 22000 - Food Safety Management System • SA 8000 - Standard for Social Accountability in the workplace • CMMI - Capability Maturity Model Integrated (Software Process Improvement) • ISO 17799 - Information Security Management Systems • ISO 17025 - Competence of testing & calibration laboratories • ISO 17024:2003 - Establishes an International benchmark for organizations managing the certification of persons

34. What is Integrated Management System? • The integrated approach that produces multiple business benefits. Benefits of Management System • reduces your operational risks • raise awareness of links between your different activities • improves your operational performance

35. BALANCED APPROACH ENVIRONMENT PRODUCTIVITY HEALTH QUALITY SAFETY EFFICIENCY SECURITY EFFECTIVENESS FAMILY / FRIENDS

36. Benefits of Integrated Management System INTERNAL EXTERNAL • One-time certification • Lesser cost of Certification • Man days of Audits are reduce • Different areas are covered by external party for improvement • Better communication • Lesser Investment Cost • Less Documentation • Better control of the system • Improvement across all areas in the organization • Holistic approach • Improvement are in different areas • Auditing is more comprehensive • Process optimization can be developed through integrating the system

37. Implementing Integrated Management System • Training • Records Control • Document Control • Supplier Relations • Audits • Corrective and Preventive Action • Management Commitment • Management Plans • Continuous Improvement • Supplier Relations

38. Training of Trainers

39. Introduction What is a Training? Formal procedures which a company utilizes to facilitate learning so that the resultant behavior contributes to the attainment of the company’s goal & objectives.

40. Introduction 4 Components of Training • Formal Procedures – systematic & intentional process • Facilitate Learning – learned skills • Resultant Behavior – after behavior directly or indirectly • Attainment of Company’s Goals & Objectives – contribute to organizational effectiveness

41. Introduction Skills Training • directed toward enhancing skill • any behavior that has been learned • target area of training Proficiency in Performing Tasks

42. Introduction 3 Broad Classes of Skills • Motor Skills- refer to the manipulation of the physical environment based on certain patterns of bodily movement. • Cognitive Skills - relate to the acquisition of mental or attitudinal factors • Interpersonal Skills - refer to enhancing interactions with other people

43. Purpose of Training Why Offer Training? Your training goals should support the goals of your organization • overall purpose(s) • long range visions • broad

44. Purpose of Training Purpose of Training is to produce change in… • Skills • how to • Steps • Knowledge • critical thinking • decision making • Attitudes • ethics/values • behavior

45. Qualities of a Good Trainer SINCERITY HELPFULNESS ENTHUSIASM ATTENTIVENESS FRIENDLINESS

46. Qualities of a Good Trainer Skills required to be a Trainer • Subject matter expertise • Design • instructional design • apply learning principles • Material production • graphics, layout, media creation • computer experience • Presentation • voice, personality, technical expertise

47. Qualities of a Good Trainer Personal qualities to Look for in a Trainer • Self-confidence • Awareness of environment • Ability to build bridges—relate old to new • Organizational skills • Desire to learn • Ability to listen • Sense of humor • Communication & theatrical skills • Flexibility • Patience • Cool head & warm heart

48. Qualities of a Good Trainer Training or Teaching • Facilitator or Expert • Real-Life or Theoretical • Active or Passive • You do it or Watch Me • What would you do? or Here’s how to use it.

49. Qualities of a Good Trainer ANSI Z490.1-2001 Instructor Qualifications • Trainers shall have appropriate level of technical knowledge, skills or abilities in the subject they teach. • Trainers shall be competent in delivery techniques and methods appropriate to adult learning. • Trainers shall maintain their training skills by participating in continuing education, development programs, or experience related to their subject matter expertise & delivery skills. • Trainers shall apply adult learning principles appropriate to the target audience and the learning objectives.

50. Qualities of a Good Trainer Trainer as Leader • Be sure your lessons are well planned. • Have good knowledge of the subjects being taught. • Build your lessons on what the students already know about the subject. • Let the students know what you expect of them. • Motivate the students by telling them why need the information being presented.