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Knowledge ...

Gabriel
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Knowledge ...

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    1. ???????????????? Knowledge Management ?????? ?????????????? ?????????????????????????? ?????????????? ???????????????????????? AMRIT TIWANA The knowledge Management Toolkit ?????? ???????????? ???????????????? : ????????????????????????

    2. ??????? ???? ??????????????????????????? ?????????????????????????? ????

    3. ???? ????????????? (Information Society) ???????????????????? (Knowledge Society) ?????????????????????? (Learning Organization) New world of work ??????????? ???????????????????? ???????????? ????????????? ???????????? ?????? ????????????? ????????????? ???????????????????????? ???????????????????? ??????????????? ?????????????? ????????????????????? ????????????????????????????

    4. ??????????????????????????? ??????????????????????????????????????????????????????????????????????????????????? ?????????? ??????????????????????????????????????? ????????????????????????????????????????????? ?????????????????????????????????????????? ?????????????????????????????? [Bertel, Thomas]

    5. ????????????????

    6. ????????????????? (Tracks of Activities) 1) Management of People / Knowledge as Process 2) Management of Information / Knowledge as an Object

    8. ??????????????????????? Information/Object People/Process Organization Re_engineering Organization Theorists Individual AI_specialist Psychologists

    9. ??????????????? ????????????? (Know-what) ?????????? (Know-how) ????????? (Know-why) ?????????????? (Care-why)

    11. ?????????????????????? ??????????????? (Knowledge Acquisition) : internal, external ??????????????????????? (Knowledge Storage and Retrieval) ????????????? (Knowledge Usage/ Utilization) ??????????????/??????/?????????????? (Knowledge Transfer/ Distribution/ Sharing) ??????????????????? (New Knowledge Creation)

    12. ?????????????????????? (KM Phrases) I. Infrastructure Evaluation II. KM System Analysis, Design and Development III. Deployment IV. Evaluation

    13. 10 ?????????????????????????

    14. Phrase I / Step 1 Analysis of Existing Infrastructure Focus on pragmatism, not perfection. Use knowledge servers to integrate the islands of information and create new knowledge. Plan for flexibility and scalability.

    15. Key Components of KM platform

    16. Phrase I / Step 2 Aligning Knowledge Management and Business Strategy An effective KM begins with a vision. Determine the right diagnostic questions to ask.

    17. Knowledge Transfer and Knowledge Integration

    18. Strategic Alignment

    19. Phrase II / Step 3 Design the Knowledge Management Infrastructure Choose IT components to find, create, assemble, and apply knowledge. How you can “know what you know”.

    20. KM System Architecture

    21. Intelligence Tools in KM Platform Data Mining Rule-based System Fuzzy Logic System Genetic Algorithm Neural Network Case_based Reasoning

    22. Neural Network

    23. Case-based Reasoning

    24. SECI Model

    25. Phrase II / Step 4 Audit Existing Knowledge Assets and Systems Select an audit method. Form a preliminary knowledge team.

    26. Knowledge Audit and Analysis Process

    27. Knowledge Audit and Analysis Process

    28. Phrase II / Step 5 Design the Knowledge Management Team Avoid external consultants if possible. Balance the KM team’s managerial and technological structure.

    29. KM Team Structure

    30. Types of Teams

    31. Phrase II / Step 6 Create the KM system blueprint Optimize for performance, scalability, and flexibility. Pay attention to the user interface and its design. Position and scope the KM system.

    32. Produce New Knowledge

    33. The Composite Enterprise

    34. Phrase II / Step 7 Developing the Knowledge Management System The seven-layer KM system architecture. Secure content using the access and authentication layer.

    35. Knowledge Transfer

    36. Phrase III / Step 8 Prototyping and Deployment Select the right representative pilot project. Use Results_Driven Incremental (RDI) methodology.

    37. Traditional Model and Results-Driven Incremental (RDI) Model

    38. Phrase III / Step 9 Manage Change, Culture and Reward Structures Decide whether your company actually needs a CKO. KM is about 30 percent technical.

    39. Chief Knowledge Officer (CKO)

    40. CKO Responsibility

    41. Phrase IV / Step 10 Evaluate Performance and Increment Refine the KMS Use options_spcae model. Use Balanced Scorecard (BSC) method. Identify what not to measure.

    42. Good Set of Lean Metrics

    43. Identify What Not to Measure

    44. The Option Space

    45. Regions of Attractiveness

    46. A Portfolio of KM Investments

    47. The Balanced Scorecard (BSC)

    48. The KM Balanced Scorecard

    49. A Modified KM Scorecard

    50. ?????????????????????????? ??? ???????????????????????????????????????? ??????????????????????? (Knowledge Practitioner) ??????????????????????????????????? (Knowledge Facilitator) ????????????????????????????????? Learning Transformation : Character, Leadership, Service Mind, Innovation Tools Knowledge Sharing Board, Working Knowledge, Case Study, Learning Workshop, Soft Learning, Knowledge Game

    51. ???????????????????????? ???. ??????????????????????????? (?????) Best Practices Learning Organization ???????????????????????????????????? ????????????????????????????? Common KADS (Common Knowledge Acquisition Data Structure) ?????????????????????????? ??????????????????????? ?????????????? ???????????????????????????????? ????????????????????????????

    52. Knowledge Focused Strategy ???????????????????????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????? ????????? ????????????? (template) ?????????? ?????????? ????????? ??????????????????????? ?????????????????????????????????????????? ????????????????????? ?????? ??????????????????????????????????????? ???????????????????????????????????????? ????????? ????????????????????????????????? ?????????? ????????? ?????????????????????????????????????????????????? ?????????????? ??????????????????????????????????????? ?????????? ???????????????????????????????? ?????? ??????????????????????????????????????? ??????? dialogue ????????????????????????????????????????????????????????????????????????????????????????????? ??????????????????????????????????????????? ?????????????????????

    53. ???? The Global Learning Company [Marquardt and Reynold 1994] Appropriate Structure : ???? ???????? Corporate Learning Culture : self_awareness Empowerment : ?????????????????????????? Environmental Scanning : ???????????????????? ???????? Knowledge Creation and Transfer : R & D Learning Technology : ????????? AI Quality : ??????????????? Strategy : ??????? action learning Supportive Atmosphere : ????????????????????? Teamwork and Networking : ???????????? Vision : ??????????????????????????

    55. ????????????? AMRIT TIWANA, The knowledge Management Toolkit : Orchestrating IT, Strategy, and Knowledge Platforms, second edition, Pearson Education Inc., 2002. 2) ?????? ????????????, ???????????????? : ????????????????????????, ?????? ??????????????????, ????????, 2547.

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