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G4 Fulfil salon reception duties

G4 Fulfil salon reception duties. How to attend to clients and enquiries. How to attend to clients and enquiries. The approach to clients and all visitors to the salon can be summed up in one word: P L E A S E. How to attend to clients and enquiries. P. osture. L. isten. E. xpression.

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G4 Fulfil salon reception duties

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  1. G4 Fulfil salon reception duties How to attend to clients and enquiries

  2. How to attend to clients and enquiries • The approach to clients and all visitors to the salon can be summed up in one word: • PLEASE

  3. How to attend to clients and enquiries P osture L isten E xpression A ppearance and attitude S peech E agerness to help others

  4. How to attend to clients and enquiries • Posture • Should be good with body language open. • Negative body language will give out the wrong message to clients and they will think you can’t be bothered.

  5. How to attend to clients and enquiries • Listen • Listen with your ears. • Listen with your eyes – by looking at the client to show you are paying attention.

  6. How to attend to clients and enquiries Expression • Should be welcoming, smiling and open. • Not hostile, with a frown or scowl.

  7. How to attend to clients and enquiries Appearance and attitude • This should reflect total professionalism and indicate the high standing of the salon.

  8. How to attend to clients and enquiries Speech • Speech should be clear. • Speak without a patronising tone. • Do not use jargon.

  9. How to attend to clients and enquiries Eagerness to help others • To help others is an excellent quality. • Always be willing to help clients and colleagues in the salon.

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