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WELCOME!

WELCOME! Browsers HelpDesk Bootcamp 2005 Jamie Johnson Some browsers you’ll hear about Internet Explorer Firefox Netscape Some browsers you’ll hear about Safari Opera etscape

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WELCOME!

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  1. WELCOME!

  2. Browsers HelpDesk Bootcamp 2005 Jamie Johnson

  3. Some browsers you’ll hear about Internet Explorer Firefox Netscape

  4. Some browsers you’ll hear about Safari Opera

  5. etscape • Netscape’s new 8.0 is described as “more of an information portal (think My Yahoo!) than a straight browser,” but also as being more “crowded” (PC Magazine). • Netscape also uses a multibar setup, but this crowds things up. • Netscape uses a tabbed interface and the Gecko engine just like Firefox. Yet, Netscape ALSO uses the IE engine, so Netscape will run ActiveX and VBS and properly use proprietary HTML tags unlike Firefox. • Netscape imports bookmarks from other browsers. • Configuration guide for Netscape available at http://isapps.jmu.edu/tutorials/browser/ • Browser Name / OS version:Netscape 4.x on OS 9.x Netscape 7.x, Mac OS 10.x Netscape 7.x, WinXP • Support Level: unsupported unsupported, but unsupported, 8.0 is recommend upgrade to the new version. latest version for best browsing and security • e-campus/J-Ess compatability: may work, but not be Works best w/ e-campus / (part of PeopleSoft, which supported by vendor J-Ess on the Mac includes IS-HR, IS-SA, IS-Fin) • Works for e-Grading: No Does not work for e-grading • Grade Entry on e-campusWorks with eVA: No Netscape 7.02 is recommended for OS 9.2.2 eVA users. Netscape 7.1 recommended for OSX eVA users. Reference http://isapps.jmu.edu/browser/mac.asp

  6. Safari NO! Not that type of Safari!

  7. Safari • Standard browser in Macintosh OS X • Allows option to use tabbed browsing • Cmd-, provides a wealth of preference settings ============================================================================== • Browser Name / OS version: Safari 1.x on Mac OS 10.2(Jaguar) • Support Level: Vendor does not support this browser for e-campus or J-Ess. • e-campus/J-Ess compatability: Apple is not updating this browser nor is the vendor supporting backwards compatability. Recommendation: Upgrade to Panther. Mac OS 10.3.4 may work, but has issues. • Works for e-Grading Grade Entry on e-campus: No • Works with eVA: Safari 1.0 is supported by eVA for OSX ============================================================================== • Browser Name / OS version: Safari 1.2 on Mac OS 10.3.4 & Greater (Panther) • Support Level: Vendor does not support this browser for the version of e-campus / J-Ess that JMU is currently running. • e-campus/J-Ess compatibility (part of PeopleSoft, which includes IS-HR, IS-SA, IS-Fin): We hope to upgrade in the future to allow Safari to be supported by e-campus / J-Ess. • Works for e-Grading Grade Entry on e-campus: May work, but has some issues. • Works with eVA: No. Safari 1.0 is supported by eVA for Mac OS X users. Refer to http://isapps.jmu.edu/browser/mac.asp for Macs and https://buys-www-02.buysense.com/login/browser_support.jsp for eVA configuration.

  8. Opera N T

  9. pera • Slightly crowded, but less crowded than Netscape. • Better use of tabs than Firefox. Opera allows dragging and dropping of tabs to rearrange order. This is better than having to go into Firefox’s Tools and Options and manually entering what tabs (and order) open at start up. “Opera does not import bookmarks from other browsers when you install it” (PC Magazine). • Opera also does not have the breadth of add-ins as one gets with Firefox’s extensions. • A nice feature of Opera that was described is that the new version (8.0) remembers closed tabs and blocked pop-ups by using a trash can button on the location bar to get the closed tab or blocked pop-up. • Bookmarks can be a group of tabs, not just a page. • A user can “zoom in or out on any page” and Opera does so more accurately than the plug-ins found with other browsers. • Surfing with Opera is faster than surfing with IE. • NOT supported at JMU

  10. Firefox Uh, the other Firefox…

  11. Firefox The best alternative to IE due to its speed and clean UI according to PC Magazine. • Tabs (Tools/Options) • A streamlined, “no nonsense” browser that uses a speedier engine than IE (Gecko). • Smart Keywords “including definitions, stock quotes, and weather – right from the location bar.” • Firefox does not integrate with certain desktop apps such as Word or Excel (nor do the other non-IE browsers). • “Also, Firefox does not render nonstandard DHTML properly. While this isn’t really Firefox’s fault – it happens because some sites don’t follow W3C standards . . . ” (PC Magazine); example to follow later. • Breadth of add-ins. Updates and downloads available at www.mozilla.org. • Going Corporate  • =================================================================================== • Browser Name / OS version:Firefox 1.0.6 on both Mac OS X and Windows 2000/XP • Support Level: not supported on Mac, but now limited support on PCs; works with some issues • e-campus/J-Ess compatibility (part of PeopleSoft, which includes IS-HR, IS-Fin, IS-SA): Works, but has some issues • Works for e-Grading Grade Entry on e-campus: Does not work for e-grading • Works with eVA: No Reference: http://isapps.jmu.edu/browser/mac.asp TRY IT: Download and Update

  12. Internet xplorer It is useless to resist! Gotta have it….

  13. Internet xplorer • THE RECOMMENDED BROWSER for Windows PC Users at JMU: Version 6.0.2x. • Less secure than other browsers – the most popular browser is the most attacked. • Slower engine than the Gecko engine used by Firefox and Netscape • Renders nonstandard DHTML properly and will run ActiveX and VBS and properly use proprietary HTML tags. • Ie7: tabbed interface (no surprise there!), built in news aggregator, simplified printing tools, IDN support, support for transparent PNGs, better SSL interface, and integration with Microsofts antispyware. • Configuration for Windows available at http://isapps.jmu.edu/tutorials/browser/ • On Macs, users have had to delete all cookies to get into Webmail upon getting a Timeout error. • Browser Name / OS version: Ie 5.2/Mac OS 9.x Ie5.2.3/Mac 10.x Ie6.0.2x on Windows • Support Level: Premier JMU support for all (Note: Microsoft is no longer updating this browser for Macs) • e-campus/J-Ess compatability (part of PeopleSoft, which includes IS-SA, IS-HR, IS-Fin): Works fine, but not being updated on Mac • Works for e-Grading Grade Entry on e-campus: Yes, for all • Works with eVA: No on Mac; Yes on PC Reference http://isapps.jmu.edu/browser/mac.asp

  14. JMU ’s Recommendation The bottom line Internet Explorer 6.0.2x for Windows machines, but keep your out for IE 7.0. IE 5.2 for Mac, but Microsoft’s support has waned http://isapps.jmu.edu/tutorials/browser/ Take a Look! http://isapps.jmu.edu/browser/mac.asp

  15. Browser du jour • Since IE is the browser du jour, we will look more in depth…. • Take a look at these sites: • Configuration: • http://isapps.jmu.edu/tutorials/browser/iebrowserchecklist.asp • http://isapps.jmu.edu/tutorials/browser/ • We have to be careful recommending Firefox: It won’t allow HTML mail in Webmail. Also, look at this Java discrepancy: http://peregrin.jmu.edu/~johns2ja/discrepancy.htm Lookie Here! Try It!

  16. IE Privacy Settings • Some Web sites require cookies; therefore, if you select a setting that does not allow cookies to be saved on your computer, you might not be able to view certain Web sites. • When you change your privacy settings, the changes might not affect cookies that are already on your computer.What should you do to ensure that all of the cookies on your computer meet your privacy settings? • Your privacy settings only affect Web sites in the Internet zone. • You can also specify custom privacy settings for all Web sites in the Internet zone or for individual Web sites.

  17. Mmm! Cookies!

  18. IE: Understanding security zones • Internet zone: contains anything that is not on your computer or an intranet, or assigned to any other zone. The default security level for the Internet zone is Medium. You can change your privacy settings for the Internet zone on the Privacy tab in Internet Options. • Local intranet zone: contains any addresses that don't require a proxy server, as defined by the system administrator. These include sites specified on the Connections tab, network paths (such as \\madison\temp), and local intranet sites. You can add sites to this zone. The default security level for the Local intranet zone is Medium, therefore, Internet Explorer will allow all cookies from Web sites in this zone to be saved on your computer and read by the Web site that created them.

  19. IE: Understanding security zones • Trusted sites zone: contains sites you trust—sites that you believe you can download or run files from without worrying about damage to your computer or data. You can assign sites to this zone. The default security level for the Trusted sites zone is Low, therefore, IE will allow all cookies from Web sites in this zone to be saved on your computer and read by the Web site that created them. • Restricted sites zone: This zone contains sites you don't trust—sites that you're not sure whether you can download or run files from without damage to your computer or data. You can assign sites to this zone. The default security level for the Restricted sites zone is High, therefore, IE will block all cookies from Web sites in this zone. • ISSUE: Accounts Portal and Content Advisor even if using Trusted Sites. Try it…

  20. IE (for Windows) Shortcuts! • CTRL-N • CTRL-W - the opposite issue. • F5 • ALT-Left Arrow or Backspace • ALT-Right Arrow or Shift-Backspace • F11 • ALT-D • CTRL-ENTER • Try it! • Open Internet Explorer. • Maximize the window. • Press CTRL-N to open a new Window. • If the URL field is not highlighted, press ALT-D. • Type Microsoft and then press CTRL-ENTER. • Press F11 to change the view. • When you are finished browsing, press F11 again to restore the original view. • Press CTRL-W to close the window.

  21. Internet xplorer Update by going to Tools/Windows Update

  22. Now, are yOu ready FOr SuppOrt? Here’S what nOt tO dO...........……...

  23. References • PC Magazine (June 7, 2005).FIRST LOOKS: Browser Wars Redux. • PC Magazine (June 7, 2005). IE: Not Dead Yet. • http://isapps.jmu.edu/tutorials/browser/ • http://isapps.jmu.edu/browser/mac.asp • https://buys-www-02.buysense.com/login/browser_support.jsp • http://www.pcmag.com/article2/0,1759,1825829,00.asp • http://www.deadtroll.com(Internet Help Desk Clips) used with permission from Wes Borg • http://illeist.com/empireandhonor/darth.html

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