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Voice communications Emergency telephone system Satellite communications Data archival and storage PC protection Applic

Information Services. Voice communications Emergency telephone system Satellite communications Data archival and storage PC protection Application systems Message One: Email Failover. VOICE COMMUNICATIONS Have a question about telephone disaster preparedness planning?

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Voice communications Emergency telephone system Satellite communications Data archival and storage PC protection Applic

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  1. Information Services • Voice communications • Emergency telephone system • Satellite communications • Data archival and storage • PC protection • Application systems • Message One: Email Failover

  2. VOICE COMMUNICATIONS Have a question about telephone disaster preparedness planning? Contact IS Voice Services: Service Name Number Telephone System & Equip. Emergency Telephone System Voicemail, ACD Pagers and Cell Phones Blackberry Devices Satellite Phones & Service Barry Rexford Ivan Howard Marie Leal Janelle Murphy Janelle Murphy Barry Rexford 772-0900 772-0900 772-0900 772-3385 772-3385 772-0900

  3. VOICE COMMUNICATIONS How the Phone System Works • UTMB Telephone System & Network • UTMB Telephone System Remote Sites System Survivability • Dual Service Pathways from UTMB Campus and Remote Sites to Galveston Central Office. • Building generators combined with battery backup provide a stable power source for UTMB Telephone Systems.

  4. VOICE COMMUNICATIONS What to expect – Voice Services • Long Distance Calls(Limited on Emergency Telephone System) • Local Calls(Limited on Emergency Telephone System) • Campus Calls(Emergency Telephone System Activated) • Voicemail(Not on Emergency Telephone System) • ACD(Automatic Call Distribution)(Not on Emergency Telephone System) • Paging • Long Range Paging(Will work on Emergency Telephone System) • In-House 177 Paging(Will work on Emergency Telephone System) • Overhead Paging(Only main hospital on Emergency Telephone System) • Message Net Paging(Function of Campus Network) • Fax Lines & Machines

  5. VOICE COMMUNICATIONS Emergency (Orange) Telephones • Most are orange and wall mounted • A redundant backup to our regular phone system • Not all features available (limited long distance, no voicemail, dictation, call distribution, etc.) • DOES support paging • The Emergency Phone Directory is available: • Online - http://www.utmb.edu/emergency_plan/ • Hardcopy – contact irhoward@utmb.edu

  6. DATA ARCHIVAL & STORAGE Have a question about backing up your data and storing it offsite? • All IS supported storage is backed up and stored offsite • IS uses Iron Mountain for offsite storage • Plan ahead for backup and offsite storage needs Service Name Number Offsite Storage Storage Services Backup Services Other IS Services Robert Rodriguez Andy Fisher Andy Fisher Help Desk 747-4205 747-8896 747-8896 772-5200

  7. PC PROTECTION Have a question about how to protect your PC? • Do not bag machines that are turned on and running • Bag PC’s & move them away from windows & off the floor • Have bags ready and available Service Name Number Desktop Services Other IS Services Emma Ramos Chris Perry Help Desk 747-9559 747-9549 772-5200

  8. APPLICATION SYSTEMS Have a question about critical information system availability? • Systems will be available as long as possible • Decisions to shut down systems will be situational • Priorities: Communication, Patient Care, Administrative • Message One: Email Failover Service Name Number Todd Leach Mike King Steve Hollaway Bill Fuqua 772-3811 747-4426 747-3808 747-4458 Email Enterprise Systems Clinical Information Systems Administrative Systems

  9. INFORMATION SECURITY Even in an emergency situation: We still have a responsibility to protect patient health information and other sensitive data.

  10. NEW SERVICES FOR 2008 • ARDC (Arlington Regional Data Center) • Located in Arlington, TX • Message One

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