Boutique IT Service Management Consulting Firm

1. Boutique IT Service Management Consulting Firm

2. About Us Kirk Penn established Service Management Specialists as a practice in 2010 with the intent: to help people and organisations to become more successful with their ITSM Improvements Kirk Penn , Principal Consultant & Director • The Firm is a boutique IT Service Management consulting practice and work with the clients to: • Overcome their challenges by applying the IT Service Management domain expertise in a simple clear and effective approach • Navigate and guide our clients on their own improvement journey - with a high emphasis on knowledge sharing in a collaborative work style

3. Our Typical Client Profile Our approach is simple, we focus on understanding your pain points and improvement priorities, once understood we align our expertise and experience to overcome them.

4. Our Services Strategic ITSM Expertise Consulting Services IT Operational Delivery Improvement & Implementation Services Specialist Practice Areas & Expertise Service Management Mentor

5. Strategic ITSM Expertise Consulting Services • Operational Maturity Assessments & Snapshots • Operational Discovery, Focus & Improvement Roadmaps & Strategies • Strategic Vision Alignment • Strategic & Operational Strategy • Capability Design, Road-Maps, & Plans • IT Strategic Consulting Targeted Tactical Improvement Assessments • Transformation/Transition Readiness  • Pre Transformation/Transition Capability Checks / Reviews • Overall Strategic Capability Gap Analysis • Getting the ‘House in Order’ / Tactical Improvements • People & Organisational Change Designs • Roles & Responsibility Definition Service Design & Transition

6. IT Operational Delivery Improvement & Implementation Services • ITSM Delivery Programs (Delivery) • Deliver IT Operational Service Improvements (Tactical & Strategic) • Deliver Pre Transformation Improvement & Readiness Initiatives Deliver Process Improvements Implementations Deliver Toolset & Technology Implementations • Deliver People & Organisational Change • Implement & Onboard Additional/New Roles • Implement Responsibilities Alignment  & Implementation Deliver Best Practice ‘Body of Knowledge' Prepare & Deliver Communications

7. Specialist Practice Areas & Expertise Innovate Your Transformation Develop Your Own Center of Excellence • Our CoE development approach allows you to • Develop scalable information assets • Respond even faster to business demands while continuously refining your body of knowledge in accordance with what’s important to you and your organisation.  • Unlock growth and value opportunities early • Focus on early mobilization of behavioural and cultural Change • Reinforce positive uplift  • Remove the need for long and anticipated value realization.

8. Specialist Practice Areas & Expertise Gain Control Of Your Software Assets Modernize & Structure your Processes Empower Your People • For organisations seeking to reduce cost and optimize risk the decision to formalize Software Asset Management can often result in significant bottom line savings Our Process Modernization approach combines our experience of proven process principles while exploiting emerging technology opportunities. • Organisations seeking to attract and retain talent need to think differently.

9. Service Management Mentor - Video Insert Video

10. Contact Us Kirk Penn, Principal Consultant | Director +61 (0) 459-058-025 Email:ask@servicemanagementspecialists.com Telephone: +61 459058025 Skype: snowball012 or Kirk Penn, Sydney Australia. P.O. Box Q107 Queen Victoria Building Sydney, NSW 1230, Australia.