The Most advanced Supply Chain Solution Providers 2023

www.iosightssuccess.com VOL-06 | ISSUE-11 | 2023 The Most Supply Chain Analy?cs Leveraging Data for Advanced Opera?onal Op?miza?on Supply Tech-enhancements The Role of the Internet of Things (IoT) in Supply Chain Chain Management Solution Providers 2023 America Jonas Swarttouw Executive VP of Commercial North NewCold Transforming Food Logistics with Advanced Automation Transforming Food Logistics with Advanced Automation and Comprehensive Solutions and Comprehensive Solutions

Supply Chain is like Nature it is all Around us.

Leading Horizons with Exceptional Benchmarks s the complexities of global supply chains continue Moreover, these advanced solution providers prioritize to evolve, businesses are increasingly seeking sustainability and environmental responsibility. They A advanced supply chain solution providers to incorporate sustainable practices, enable efficient resource optimize their operations and stay competitive in the utilization, and offer tools for measuring and reducing market. carbon footprints throughout the supply chain. The year 2023 brings forth a landscape of innovative In the latest edition, Insights Success explores the unique technologies, cutting-edge strategies, and forward-thinking capabilities, key offerings, success stories, and industry companies that are revolutionizing supply chain recognition of these advanced supply chain solution management. solution providers leverage state-of-the-art providers. By harnessing their expertise and technologies, technologies such as Artificial Intelligence (AI), Machine businesses can gain a competitive edge, drive operational learning (ML), the Internet of Things (IoT), blockchain, and excellence, and navigate the challenges of a rapidly advanced analytics to enhance visibility, improve efficiency, changing supply chain landscape in 2023 and beyond. optimize inventory management, streamline processes, and mitigate risks in supply chain operations. They offer Flip through the pages and have a Delightful Read! comprehensive solutions tailored to the unique needs and challenges faced by businesses across various industries. The prominent leaders in the niche comprehend the importance of end-to-end visibility and collaboration. Their solutions encompass the entire supply chain, from sourcing and procurement to production, warehousing, transportation and customer fulfilment. They integrate data from multiple sources, provide real-time insights, and enable seamless communication and collaboration among supply chain Editor’s Editor’s partners. Abhishek Joshi N o t e N o t e These solution providers are at the forefront of innovation, continuously developing and refining their offerings to meet Abhishek Joshi the evolving demands of the industry. They combine cutting-edge technology with deep domain expertise to deliver comprehensive and scalable solutions that address the complexities and dynamic nature of modern supply chains.

Contents Cov Story 16 32 Jurata Thin Terso Solutions Transforming Inventory Film, Inc. Management by Integrating 08 Revolutionizing the Storage AI and Automation and Delivery of Vaccines in the Supply Chain and Biologics 24 Industry Socius24 Empowering Businesses with Optimized Blue Yonder WMS Implementation and Performance A r t i c l e s Supply Chain Analytics 18 Leveraging Data for Operational Optimization Transforming Food Logistics with Advanced Automation and Comprehensive Solutions Tech-enhancements 26 The Role of the Internet of Things (IoT) in Supply Chain Management

The Most Editor-in-Chief e M rry D'Souza Advanced Deputy Editor Executive Editor Assistant Editor Abhishek Joshi Jenny Fernandes Anish Miller Supply Art & Design Director Associate Designer Visualizer Chain David King Ankita Pandharpure Revati Badkas Solution Providers Senior Sales Managers Business Development Manager 2023 Sihanee M., Rouniyar A. , Tim Saurabh Mane Marketing Manager Sales Executives Company Name James M. Haris, James Miller Featured Person Brief Technical Head Business Development Executives Jurata Thin Film believes that all people should have access to Jurata Thin Film Sheila Ann Mikhail life saving vaccines and therapeutics, no matter where they are Jacob Smile Steve, Joe juratatf.com Co-founder & CEO in the world. Technical Specialist Digital Marketing Manager Dominique T. Landstar stands for safe, secure and reliable transportation Prachi Mokashi services delivered by a network of independent freight agents, Landstar Phillip Stringfield leased owner-operators and other third-party capacity CEO landstar.com providers. Research Analyst SME-SMO Executive Frank Adams Sagar Lahigade NewCold is a pioneer in developing and operating frozen Jonas Swarttouw Newcold automated warehouses that offer significant footprint, labor, and Database Management President newcold.com Technology Consultant Circulation Manager energy reduction while increasing food safety. Stella Andrew David Stokes Robert Brown Socius24 is backed by a team of experts providing WMS, sales@insightssuccess.com Craig Jones Activity Billing, Warehouse Labour Management, Yard Socius24 Limited June, 2023 Managing Partner & Management & User Service Portal (USP) software and socius24.com Executive Director services across the Globe. Follow us on : www.facebook.com/insightssuccess/ www.twitter.com/insightssuccess Terso Solutions is the leading provider of UHF RFID tracking Joe Pleshek Terso Solutions solutions for inventory management of high-value products. President and CEO tersosolutions.com We are also available on : Copyright © 2023 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success.

Sty Sty Sty Sty Sty Sty NewCold Transforming Food Logistics with Advanced Automation and Comprehensive Solutions Jonas Swarttouw Executive VP of Commercial North America NewCold NewCold has managed to achieve sustained growth by executing projects at a high level, offering innovative solutions, and developing close relationships with customers.

Sty NewCold Transforming Food Logistics with Advanced Automation and Comprehensive Solutions Jonas Swarttouw Executive VP of Commercial North America NewCold NewCold has managed to achieve sustained growth by executing projects at a high level, offering innovative solutions, and developing close relationships with customers.

The Most Advanced Supply Chain Solution Providers - 2023 ood logistics has undergone significant Gaining Practical Experience while Having Diverse transformation in recent years, driven by a range of Cultural Exposure factors such as changing consumer preferences, F F advances in technology, and increasing concerns around Jonas, as a student, had a keen interest in the practical sustainability and food waste. The transformation in food application of knowledge. To gain hands-on experience in logistics is helping companies to improve efficiency, reduce various countries, he pursued internships at companies like costs, and meet changing consumer demands. Nike in Europe, as well as others in India and China. This experience proved invaluable in his first job as a consultant, NewCold, the innovative company disrupting the food where he helped Western European companies enter logistics sector, is revolutionizing the temperature- emerging markets in Eastern Europe and Asia. controlled warehousing and distribution industry with its pioneering systems, productivity, and energy efficiency, Jonas worked on a diverse range of feasibility studies setting itself apart from traditional cold storage solutions. across various industries, including animal feed, conveyor Collaborating with major food companies globally, belt construction, and cold storage companies. He was also NewCold is spearheading innovation in the field, leveraging exposed to a variety of national and business cultures, its in-house expertise to redefine the design, development, which broadened his experience and ability to handle and operation of automated cold storages from start to challenges. Consequently, he earned the trust of leadership finish. and successfully delivered on various projects, paving the way for his career progression. Jonas acknowledges that his Dutch-origin NewCold has established an extensive family's support was instrumental in his success. network of cutting-edge automated facilities spanning Europe (including the United Kingdom, France, Poland, Built a Successful Business in the US During the Germany, Italy, and Sweden), Australia, and the United Pandemic States. With its advanced automated warehouses and comprehensive logistics solutions, NewCold has Throughout his career, Jonas has encountered various experienced explosive growth, with 15 sites across three obstacles, both personal and professional. More recently, he continents, backed by a team of over 1,700 highly skilled has had to navigate the impact of COVID-19 while building professionals. NewCold from scratch in the US. That added to the layers of challenges faced since his arrival in Chicago in 2015, Jonas Swarttouw is Executive VP of Commercial, North including moving abroad, integrating into a new country America, and Regional Chairman of NewCold. Growing and culture, and establishing a successful business. from one full-time employee to 400 with four locations, NewCold's success in the American market is largely due to NewCold has managed to achieve sustained growth by deep expertise in the food supply chain, broad experience, executing projects at a high level, offering innovative and ability to deliver innovative solutions. Supported by a solutions, and developing close relationships with visionary global leadership team, including CEO Bram customers. Hage and CCO Abhy Maharaj, Jonas masterminded the company's explosive growth in the US. But NewCold's success isn't just about driving down costs and delivering a high level of service to customers. With its Jonas takes pride in the smart automation, optimal use of space, and innovative positive feedback received from one design, NewCold's warehouses use significantly less energy, benefitting the planet as well. of NewCold's customers after their Jonas sees that the key to his personal success is a visit to a US facility, which elevates the combination of the willingness to accept challenges and winning the trust of leadership by executing to a high team and motivates them standard, alongside the support of colleagues and family who make sacrifices. to continue improving.

The company's projects are generational, with long-term drivers becoming planners or system operators, and night Advice for Aspiring Entrepreneurs contracts signed to build and operate automated shift supervisors progressing to warehouse managers. warehouses. In addition, NewCold has expanded its Jonas' advice to aspiring entrepreneurs is threefold. Firstly, services to include transporting food into and out of the In addition to their automated warehouses, NewCold's it is crucial to identify where you have a unique and warehouses, providing end-to-end solutions. Starting the comprehensive solution includes transportation facilitated differentiated offering that adds value to the customer base business from his kitchen table in the US has required a by a digital freight management platform, a digital transport and focus on that. Once you have identified your unique considerable stretch from both Jonas and his colleagues management system, and asset-based freight using double- selling point, build an organization around it that can back in Europe, many of whom had to work longer hours to deck trailers equipped with automated loading and deliver better than anyone else. accommodate the time difference for their meetings. unloading capabilities. The company leverages the Internet of Things (IoT) to gather data insights and provide Secondly, it is essential to find partners and collaborate to Became a Leader in Advanced Automation-Based visibility, which allows for optimized scheduling, tracking, accelerate growth. No business can succeed alone, and it's Supply Chain Solutions and tracing. crucial to work with others who can complement your strengths and compensate weaknesses. NewCold's goal is to establish sustainable value chains by Adapting to Changing Priorities employing advanced automation and prioritizing customer Lastly, understand that things will go wrong, and it's satisfaction. The company aspires to be the world's leading According to Jonas, initially, automation was primarily essential to be fixed on your vision but be agile enough to integrated supply chain organization, viewing its customers driven by cost sustainability. However, the COVID-19 pivot your strategy when needed. It's also crucial to have as long-term partners. NewCold addresses supply chain pandemic shifted the focus to the ability to serve customers, partners who can provide feedback and act as sounding issues that existed prior to the pandemic, including land and making resilience a key priority. Several factors, such as boards when making important decisions. labor scarcity and a lack of resilience. financing costs, geopolitics, trade wars, and real wars, impact the supply chain's resilience. As a result, the Modernizing Manual Processes The company's approach to food logistics proved to be emphasis is now on the capacity and agility to scale up and Jonas believes that the supply chain industry still relies especially valuable during COVID, as it enabled NewCold down quickly. heavily on outdated systems and manual processes. to keep all of its warehouses operational while others had to However, by combining large-scale automated warehouse close. This further highlighted the effectiveness of their Moreover, being a first mover in adopting automation nodes, it is possible to create resilience for multiple automation-based strategy in meeting customers' needs. provides a significant advantage. In the supply chain customers and generate synergies not only within the industry, it can be challenging to maintain a long-term warehouse but also in transport centers. Furthermore, the Furthermore, the company has made a strategic decision to strategic focus when costs are higher than before. However, investing in automation today locks in competitive cost use of large-scale automation and data insights allows for vertically integrate by controlling critical technologies, which allows them to outperform their competitors in levels for the long term and ensures the ability to serve further synergies, such as consolidating multiple customer execution. This approach grants them greater agility and customers despite global volatility and rising inflation. orders in a single truck. innovation capabilities, which further strengthens their market position. “We design the warehouse from the Continued Growth and Collaboration for Innovation The focus on automation amplifies the expertise and impact perspective of operating it. That leads to higher service of NewCold's employees. Although there are automated levels at a lower cost,” said Jonas. Jonas takes pride in the positive feedback received from processes such as loading and unloading of trucks and NewCold's customers after their visit to one of the US automated case picking, the company has managed to Fostering a Collaborative Culture and Prioritizing facilities, which elevates the team and motivates them to achieve cost-competitiveness for customers. However, as Diversity continue improving. He acknowledges the importance of NewCold increasingly prioritizes technology, the role of its taking stock of progress, both personally and professionally. people becomes even more critical and specialized. Many NewCold attributes its global success to its collaborative Looking ahead, his dream is to sustain growth and value companies fail to recognize the vital role that people play in team culture, which is partly rooted in the company's Dutch passionate people who are committed to building one of the realizing the full value of technology. He asserts, “We are NewCold sets itself apart heritage. The organization values individuals who possess most innovative logistics providers in the world. working on becoming grid independent; aside from being bright minds, skilled hands, and compassionate hearts, more sustainable and reducing energy use, we are looking with proprietary technology that recognizing that these qualities are the key ingredients for Despite the broadening of his role, Jonas still sees his main for ways to generate our own power sustainably and reduce NewCold's triumphs. The company values diversity and responsibility as working with customers and suppliers to dependency on volatile power grids.” keeps warehouses operating 24/7, fosters an environment that enables personal and solve problems and create value for all parties involved. He professional growth. At NewCold, employees can expect hopes to continue working collaboratively to deliver strengthening food supply not only a job but also a career, as evidenced by numerous projects with a positive impact on everyone, from instances of rapid career advancement, such as forklift customers and staff to the end consumers who pick up chain resilience. frozen or chilled produce from the supermarket.

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The Most Advanced Supply Chain Solution Providers - 2023 Jurata Thin Film, Inc. Revolutionizing the Storage and Delivery of Vaccines and Biologics he biotech industry has tremendous growth Here are some key points from the interview with Sheila opportunities that can be unlocked through modern Ann Mikhail, Co-founder & CEO of Jurata Thin Film, T capabilities that expedite research and hasten the where she discusses the company's ground-breaking launch of new innovations. However, keeping up with the approach to vaccine and biologic storage and transporta- rapidly evolving technological landscape and navigating tion. Sheila Ann Mikhail industry challenges like remote work and supply chain Co-founder & CEO disruptions is becoming increasingly challenging for Brief our audience about your journey as a business Jurata Thin Film biotech companies. leader until your current position at Jurata Thin Film. What challenges have you had to overcome to reach Jurata Thin Film, a revolutionary Biotechnology Research where you are today? company, promises to make vaccines and biologics cheaper to manufacture and more easily accessible for patients, no I built my career, spanning over 30 years, on my founda- matter where they are in the world. The company’s tional values of integrity, accountability, and relentless proprietary technology has the potential to eliminate the perseverance, all underpinned by a passionate commitment need for cold storage and other temperature control to improve the lives of others. measures in pharmaceutical manufacturing, distribution, storage, and delivery. While working as a lawyer, focusing on the needs of life sciences companies, I met my long-time business partner, Its technology stabilizes temperature-sensitive drugs by Dr. Jude Samulski. Jude asked me for help in starting a preserving individual therapeutic particles in a three- company to commercialize the AAV gene therapy vectors dimensional matrix, protecting each particle from the and process he had developed while a professor at UNC external environment. Jurata’s mission is to increase Chapel Hill. We agreed to start and grow our gene therapy pharmaceutical manufacturing efficiency and significantly company, Asklepios Biopharmaceuticals (Askbio), on the decrease costs associated with the pharmaceutical supply foundation of helping as many people around the world as chain. possible. Every company I have started has been built on the same foundation of accessibility; Jurata Thin Film is no different. Our thin film technology has the potential to significantly increase accessibility to gene therapies, as well as vaccines Jurata Thin Film, a revolutionary and many other biologics. Every therapeutic I have helped develop could benefit from stabilization in Jurata’s thin film Biotechnology Research company, technology, and I am doing everything I can to make it promises to make vaccines and accessible to every patient, everywhere. biologics cheaper to manufacture Enlighten us on how you have been impacting the and more easily accessible for logistics and supply chain industry through your expertise in the market. patients, no matter where they are in the world. My previous company, Asklepios Biopharmaceuticals (Askbio), provided gene therapies that require ultra-cold June 2023 | 16 | www.insightssuccess.com June 2023 | 17 | www.insightssuccess.com

temperatures for distribution and long-term storage. Using coolers). Additionally, our manufacturing process uses Jurata’s thin film technology, we were able to ship Askbio’s significantly less energy than the current industry standard, therapeutics across the country without any cold packs or freeze drying. Our technology’s ability to enable needle- dry ice, store them at room temperature for six months, and free administration of many biologics, including vaccines, still see therapeutic activity in a preclinical animal model. also has the potential to remove the need for needles and Jurata’s technology will enable gene therapy, vaccines, and syringes, reducing biohazardous and sharps waste. Taken other biologics developers to access patients in low- together, Jurata’s technology promises to greatly reduce the resource regions around the world, increasing their societal environmental impact of current pharmaceutical supply and impact. distribution. Describe in detail the values and the work culture that What, according to you, could be the next significant drives your organization. change in your sector? How is your company preparing to be a part of that change? We are a women-led and women-owned company with an incredibly diverse work force, especially in positions of We believe that the next significant change in our sector high leadership. We exhibit the values of equity and will be the elimination of freeze drying in stabilizing equality in our daily operations by treating our employees pharmaceutical products. Our thin films are produced at fairly and respectfully, as well as doing our best to offer room temperature and up to 18 times faster than a freeze them benefits uncommon in a company of our limited size. drying cycle, significantly increasing manufacturing efficiency and decreasing energy requirements for Undeniably, technology is playing a significant role in pharmaceutical fill and finish. almost every sector. How are you advancing towards technological innovations to make your solutions Where do you envision yourself to be in the long run, and what are your future goals forJurata Thin Film? resourceful? The elimination of cold-chain distribution represents an I envision Jurata being either acquired by an existing enormous reduction in energy usage (e.g., refrigerated pharmaceutical developer or CDMO (contract development trucks) as well as environmental waste (e.g., Styrofoam and manufacturing organization) or developing into a multi- national manufacturer and partner. Jurata has the potential to become an independent pharmaceutical developer by utilizing our novel formulations for the biosimilars market. We are open to either scenario, provided that we identify partners working towards the same goals of increasing patient accessibility. What would be your advice to budding entrepreneurs who aspire to venture into the dynamic logistics and supply chain industry? Build your team with leaders who want to see the technology succeed, not just for financial gain but also to maximize its societal impact. These team members will be driven, resilient, and highly motivated to do everything they can to make the technology succeed. Additionally, always remember why you started your company. There will be many long days, weeks, and, potentially, months, but never forget what you’re aiming for. This will keep you on track and grounded and help you recognize the progress you’ve made, even when it feels like things are moving slowly. June 2023 | 18 | www.insightssuccess.com

Supply Chain Analytics Leveraging Data for Predictive Maintenance and Asset Optimization: Operational Data-driven approaches can help Opt?ization organizations implement predictive maintenance strategies. By monitoring equipment performance data, organizations can detect potential failures or malfunctions in advance, enabling proactive maintenance interventions. This not only minimizes n today's data-driven world, organizations across downtime but also optimizes various industries are increasingly recognizing the maintenance schedules and reduces I importance of leveraging data to optimize their overall maintenance costs. Predictive operations. The ability to collect, analyze, and interpret vast maintenance ensures that assets are amounts of data offers businesses unprecedented operating at their peak performance, opportunities to streamline processes, improve efficiency, extending their lifespan and maximizing and enhance overall performance. This article explores the return on investment. key strategies and benefits of leveraging data for operational optimization, highlighting real-world examples Demand Forecasting and Inventory and best practices. Management: Harnessing the Power of Data: Accurate demand forecasting is crucial for effective inventory management. By Data is a valuable asset that can drive operational leveraging historical sales data, market optimization. By capturing data from various sources, such trends, and external factors, as customer interactions, production processes, supply organizations can develop robust demand chains, and equipment sensors, organizations can gain forecasting models. These models enable valuable insights into their operations. This data can be businesses to optimize their inventory analyzed using advanced analytics techniques, including levels, avoid stockouts or overstocking, machine learning and artificial intelligence, to identify and align production or procurement patterns, detect anomalies, and generate actionable insights. activities with anticipated demand. Data- driven demand forecasting enhances Operational Efficiency and Cost Reduction: customer satisfaction, reduces inventory carrying costs, and improves overall Leveraging data allows businesses to identify bottlenecks, supply chain efficiency. inefficiencies, and redundant processes within their operations. By analyzing data, organizations can pinpoint Enhancing Customer Experience: areas of improvement, streamline workflows, and eliminate waste. For example, data analysis can uncover production Data analytics plays a pivotal role in line slowdowns, supply chain delays, or excess inventory, understanding customer preferences, enabling companies to make data-driven decisions to behaviors, and needs. By analyzing optimize their operations, reduce costs, and improve customer data, organizations can identify productivity. trends, personalize offerings, and deliver June 2023 | 20 | www.insightssuccess.com June 2023 | 21 | www.insightssuccess.com

targeted marketing campaigns. Additionally, data-driven demand patterns, businesses can make informed decisions insights can be used to optimize customer service regarding workforce allocation, production schedules, and processes, streamline support systems, and enhance overall equipment utilization. This ensures optimal resource customer experience. Organizations that leverage data to utilization, minimizes idle time, and maximizes operational understand and respond to customer expectations gain a efficiency. competitive edge in today's marketplace. Employee Performance and Training: Continuous Improvement and Agility: Data analytics can provide valuable insights into employee Leveraging data for operational optimization is not a one- performance and training needs. By analyzing performance time effort. It requires a culture of continuous improvement data, organizations can identify areas where employees may and agility. By establishing key performance indicators require additional training or support, leading to improved (KPIs) and tracking relevant metrics, organizations can productivity and efficiency. Additionally, data-driven monitor their operational performance over time. Data- performance evaluations can help identify high-performing driven insights allow for informed decision-making, individuals and facilitate talent management strategies. enabling organizations to adapt quickly to changing market dynamics, identify emerging opportunities, and stay ahead Continuous Data Monitoring and Feedback Loops: of the competition. Establishing continuous data monitoring systems and Supply Chain Optimization: feedback loops is crucial for operational optimization. By continuously collecting and analyzing data, organizations Data analytics can be instrumental in optimizing supply can identify emerging trends, assess the impact of chain processes. By analyzing data related to procurement, optimization efforts, and make necessary adjustments in logistics, inventory, and supplier performance, real-time. This iterative approach ensures that operational organizations can identify areas of improvement, reduce optimization remains an ongoing and dynamic process. lead times, minimize stockouts, and enhance overall supply chain efficiency. Quality Control and Defect Prevention: Data-driven approaches can help organizations improve their quality control processes and prevent defects. By analyzing production data, organizations can identify patterns that contribute to defects, enabling them to implement proactive measures and optimize quality control procedures. This leads to higher product quality, reduced rework or returns, and improved customer satisfaction. Resource Allocation and Capacity Planning: Leveraging data allows organizations to optimize resource allocation and capacity planning. By analyzing historical data on resource utilization, production volumes, and June 2023 | 22 | www.insightssuccess.com

The Most Advanced Supply Chain Solution Providers - 2023 Socius24 Empowering Businesses with Optimized Blue Yonder WMS Implementation and Performance Craig Jones, Managing Partner and Executive Director Socius24 ocius24, an esteemed alliance partner for Dispatcher That was in 2013, and from a team of two, Socius24 has WMS Sales and Services, specializes in enhancing grown from strength to strength, establishing ourselves as S the implementation and optimizing the performance an important cog in the Blue Yonder Partner ecosystem of Blue Yonder (formerly known as JDA and previously wheel. RedPrairie, initially LIS) Warehouse Management Systems for businesses. Their expertise enables companies to Tell us about your company and its mission and vision; improve their overall operational efficiency and maximize how does your company thrive towards enabling the benefits of their WMS. advancements in the ever-evolving logistics and supply chain niche? During the interview, Craig Jones, Managing Partner and Executive Director, highlighted how Socius24 delivers Socius24 was incorporated in 2013 by two former Directors tangible value across various levels, spanning from the end of JDA/RedPrairie, myself and Ray Williams. Its purpose consumer to the warehouse floor, to the boardroom. He was to implement Blue Yonder Dispatcher WMS on behalf emphasized the comprehensive reach of Socius24's services of Blue Yonder – which is something that we do very well. and the impact they have on different aspects of a business's We’ve been the Blue Yonder EMEA Selling Partner of the operations. year five times in the last nine years. I’m proud to say we recently won the award again, for the third year on the run. Brief our audience about your journey as a business We’re an unusual selling partner because of our depth of leader to your current position at Socius24. What knowledge and experience in the implementation of WMS. challenges have you had to overcome to reach where you We worked extensively with Dispatcher WMS (Ray led the are today? original product development, and I managed Services and Alliance) and many of our current employees were involved I changed professions in the late 90s - from ventilation in developing and delivering the product too. engineering on offshore oil and gas rigs to Supply Chain, which was a bit of a quantum leap. Working in warehouse All of this means that we’ve been able to take our collective management software was quite a contrast but one I quickly depth of experience, analyse what the industry needed next, found fascinating. Initially I started in the product and create our own leading-edge software: an agnostic development team, growing Partners and new territories eBilling application that works with 3PL warehouses, and a We like to work with people we trust - trust around the world. User Services Portal (USP) that augments and enhances the and loyalty are huge cultural factors for us. BY Dispatcher WMS. Over the next seventeen years, I worked in Partner development, ran the pre-sales department and the project Enlighten us on how you have been impacting the delivery division, travelled the world extensively, set up logistics and supply chain industry through your new businesses and implemented WMS solutions. expertise in the market. At a corporate merger, I and others were made redundant Not long ago, we counted up Socius24’s collective and decided to use my broad skill set to set up Socius24. experience in the industry – between all of us we’re looking June 2023 | 24 | www.insightssuccess.com June 2023 | 25 | www.insightssuccess.com

at a total of around 250 years. Which obviously is a totally and while ‘just-in-time’ methodologies have been great for academic number, but it does show quite how long we’ve optimisation and efficiency, they do leave the supply chain been doing what we do – and how many of us have spent exposed if things don’t go exactly to plan. I think the future most of our careers in Logistics and Supply Chain. needs to involve more ‘What if’s’ so that we can identify possible scenarios and plan for them. We’ve installed and supported over 120 customers in the last 10 years, and we’ve helped all of them make the most We’d like to think that we are doing our part through our out of the software we supplied to them. The collective eBilling solution. Companies are starting to be more impact of those 120 companies on the world-wide Supply strategic about where they keep their inventory – often Chain is huge. storing it in 3PL warehouses closer to multiple final destinations. 3PL warehouses are a growing trend, and our Describe in detail the values and the work culture that eBilling Solution is at the leading edge of it. drives your organization. Where do you envision yourself to be in the long run, We like to work with people we trust - trust and loyalty are and what are your future goals for Socius24? huge cultural factors for us. We obviously have deep industry experience, but what makes the difference for us is When Socius24 was incorporated, it was to fill a need the equity of goodwill that we’ve built up over the years. within the UK. We’re now being approached by companies We are really proud of the quality of the relationships we from all around the world, which means we’re starting to have with our employees, our suppliers, our partners, and work a lot more internationally. I see more of that in our ultimately, with our customers. future. What would be your advice to budding entrepreneurs Undeniably, technology is playing a significant role in who aspire to venture into the dynamic logistics and almost every sector. How are you advancing towards technological innovations to make your solutions supply chain industry? resourceful? This is a fantastic industry to work in, and I’ve found that Socius24 were early adopters of mobile technology, and we quite often, once you’ve been in it, even if you leave, you’ll used it to develop our User Services Portal (USP) app. USP come back. The people are great, the work is interesting, was designed to extend the visibility, mobility, and and you can see the difference you make. I have absolutely functionality of the BY Dispatcher WMS. It does this by loved working in this industry, and I would highly using mobile technology. We created software that runs on recommend it to anyone. The opportunities are endless. any mobile browser. In real life, this means that the user can take functionality that was previously limited to the office out onto the warehouse floor – which is a huge advantage when it comes to error reduction and increased efficiency. What, according to you, could be the next significant change in your sector? How is your company preparing to be a part of that change? I think that the public only really became aware of the concept of supply chain when the pandemic hit. Up until then, it’d been mostly invisible to anyone who didn’t work in the industry. Although obviously, there have been other factors that have caused disruption since then, not least the invasion of Ukraine and global supply chain issues and product availability. I see an increased need for contingency planning and flexibility. Warehousing has evolved over the years, June 2023 | 26 | www.insightssuccess.com

Tech-enhancements The Role of the Internet of Internet of Things (IoT) Things (IoT) in Supply Chain Supply Chain Management he Internet of Things (IoT) has emerged as a transformative technology, revolutionizing various T industries, including supply chain management. By connecting physical objects and devices to the internet, IoT enables real-time data collection, analysis, and communication. In the context of supply chain management, IoT offers unprecedented opportunities to enhance visibility, efficiency, and responsiveness. This article explores the key role of IoT in supply chain management and its impact on optimizing operations, improving decision-making, and driving overall supply chain performance. Real-Time Visibility and Tracking: IoT devices, such as sensors, RFID tags, and GPS trackers, enable real-time visibility and tracking of goods throughout the supply chain. These devices can monitor parameters like location, temperature, humidity, and vibration, providing accurate and up-to-date information on the status and condition of products. Real-time visibility facilitates proactive decision-making, improves inventory management, and reduces the risk of stockouts or overstocking. Supply Chain Optimization and Efficiency: IoT-enabled supply chain management allows for optimization and efficiency gains across various areas. June 2023 | 28 | www.insightssuccess.com June 2023 | 29 | www.insightssuccess.com

By collecting data from multiple points in the supply chain, Sustainability and Environmental Impact: organizations can analyze patterns, identify bottlenecks, and streamline processes. IoT sensors can monitor equipment IoT contributes to sustainable supply chain management by performance, enabling predictive maintenance and reducing enabling better resource utilization and reducing downtime. Furthermore, IoT data can optimize environmental impact. By monitoring energy consumption, transportation routes, warehouse layouts, and order emissions, and waste generation through IoT devices, fulfillment processes, leading to cost savings and enhanced organizations can identify opportunities for efficiency operational efficiency. improvements and implement eco-friendly practices. Optimized transportation routes, smart energy management, Demand Sensing and Forecasting: and waste reduction initiatives driven by IoT data can help organizations achieve their sustainability goals. IoT devices capture data on customer behavior, product usage, and market trends, providing valuable insights for Condition Monitoring and Predictive Maintenance: demand sensing and forecasting. By analyzing this data, organizations can anticipate demand patterns, adjust IoT devices can continuously monitor the condition of production or procurement activities accordingly, and assets and equipment in the supply chain, such as vehicles, minimize forecasting errors. Accurate demand forecasting machinery, and storage facilities. Real-time data collected facilitates efficient inventory management, reduces lead from sensors can detect anomalies, predict potential times, and enhances customer satisfaction by ensuring failures, and trigger maintenance activities before product availability. breakdowns occur. This proactive approach to maintenance minimizes downtime, reduces maintenance costs, and Enhanced Supply Chain Collaboration: maximizes the lifespan of assets. IoT promotes seamless collaboration and information Efficient Warehouse Management: sharing across supply chain partners. By integrating IoT devices and systems, organizations can achieve end-to-end IoT sensors and smart devices can optimize warehouse visibility and facilitate real-time data exchange. This management processes. For instance, smart shelving enables stakeholders to monitor inventory levels, equipped with sensors can track inventory levels, production schedules, and transportation status, leading to automatically reorder items when stock is low, and provide improved coordination, reduced delays, and enhanced real-time visibility into warehouse operations. Additionally, collaboration. IoT-driven collaboration fosters agility and IoT devices can optimize picking routes, monitor storage responsiveness in the face of supply chain disruptions or conditions, and improve overall inventory accuracy, leading changing customer demands. to faster order fulfilment and reduced errors. Quality Control and Compliance: Cold Chain Management: IoT plays a vital role in ensuring product quality and IoT plays a crucial role in the management of temperature- regulatory compliance. IoT sensors can continuously sensitive products throughout the cold chain. With IoT- monitor environmental conditions during transportation and enabled sensors, organizations can monitor and maintain storage, detecting deviations that could compromise the desired temperature, humidity, and other environmental product quality. Real-time data alerts can trigger immediate factors during transportation and storage. Real-time alerts corrective actions, reducing the risk of quality issues and and notifications ensure that any deviations from optimal non-compliance. Furthermore, IoT devices can provide a conditions are promptly addressed, reducing the risk of transparent record of product origin, handling, and storage spoilage and maintaining product quality. conditions, enhancing traceability and meeting regulatory requirements. June 2023 | 30 | www.insightssuccess.com

The Most Advanced Supply Chain Solution Providers - 2023 Terso Solutions Terso Solutions Transforming Inventory Management by Integrating AI and Automation in the Supply Chain Industry erso Solutions holds a prominent position as a top- consumer goods manufacturer. Throughout his career, he tier supplier of automated inventory management actively participated in the advancement of new T solutions. Its primary focus lies in tracking and technologies and the development and launch of innovative monitoring high-value medical and scientific products products. It was during the late 90s that Joe's introduction to Joe Pleshek, within the Healthcare and Life Science industries. Radio Frequency Identification (RFID) technologies President and CEO captivated him, as he recognized the immense value they Terso Solutions By harnessing the power of RAIN RFID technologies and held. an advanced IoT data platform, Terso’s solutions significantly enhance inventory visibility across the entire Over the past 14 years, he has held the position of CEO at supply chain. As a result, the company effectively mitigates Terso Solutions, a global provider of automated inventory issues such as stock-outs and the presence of expired management solutions specializing in healthcare and life products while eliminating labour-intensive manual sciences. Navigating the realm of emerging technologies to processes. Furthermore, Terso’s innovative approach cultivate fresh business prospects has undoubtedly ensures enhanced regulatory compliance for its clients. presented its fair share of challenges. Joe firmly believes in the importance of testing hypotheses, learning from Terso Solutions is driven by a compelling vision to enhance mistakes, and, above all, collaborating with colleagues who its leadership role in the healthcare and life science markets embody qualities of humility, ambition, and intelligence. as a trusted provider of inventory management solutions. The company aims to achieve this by revolutionizing the Elevating Efficiency in Healthcare industry through the implementation of IoT (Internet of Things) technologies and cloud-based inventory Terso assists medical device manufacturers, distributors, management software. The ultimate goal is to facilitate end- and healthcare providers in enhancing efficiency through to-end visibility of valuable products. technology automation, thereby reducing costs, enhancing patient safety, meeting regulatory compliance requirements, By doing so, Terso seeks to alleviate the burden of manual and addressing the increasing demands of the industry. By inventory tracking and management for healthcare utilizing Terso's solutions, these organizations can actively providers in hospitals and scientists in research labs. The manage their inventory, ensuring timely availability of the underlying motivation is to liberate these professionals, appropriate products in the right locations. enabling them to focus on their core responsibilities—delivering healing treatments and making Cultivating Excellence groundbreaking discoveries. Terso recruits individuals who possess humility, ambition, The Visionary Leader and intelligence, and provides them with opportunities to develop both professionally and personally. The company Joe embarked on a 30-year professional journey, taking on upholds the following fundamental principles: various sales and marketing roles within a prominent June 2023 | 32 | www.insightssuccess.com June 2023 | 33 | www.insightssuccess.com

Ownership: Terso actively goes beyond its designated In terms of its technological solutions catering to Terso’s responsibilities to deliver value and maintain high primary markets, its primary objective is to preserve the standards. "We deliver!" human touch in healthcare. By automating inventory counting processes, healthcare professionals can dedicate Relationship: The company cultivates strong partnerships their attention to patient care and advancing medical based on honesty, integrity, and respect. "We are in this research, thereby propelling the healthcare industry together!" forward. Opportunity: Terso embraces and actively seeks out Embracing the Future opportunities for growth and development. "We will never stand still!" Joe perceives Terso Solutions as being on the brink of accelerated growth, driven by the widespread adoption of Focus: It directs its resourcefulness and creativity towards RFID and other IoT sensors in healthcare and life science achieving its vision. " We know what to do!" supply chains. In anticipation of this increasing demand, the company is fully prepared to expand its workforce, Energy: Terso brings a contagious and positive energy to its facilities, and capabilities. The future appears exceptionally work, recognizing that a balanced life includes health, promising for Terso Solutions, and Joe expresses deep family, and community. " We live our lives to the fullest!" gratitude for being a valued member of the organization as it ventures into this bright future. Terso's core values define its identity as a team. While skills can be taught, these values must be innate in individuals for Advice for Entrepreneurs in the Logistics and Supply them to thrive at Terso. These values are not mere words on Chain Industry paper; they guide our daily operations. Joe offers valuable advice to aspiring entrepreneurs looking In Pursuit of Technological Fineness to venture into the dynamic logistics and supply chain industry. He emphasizes the importance of people and Terso, being a technology-driven enterprise, places relationships in achieving success. While having an significant emphasis on the exploration and study of novel innovative technology solution is crucial, it is equally technologies to enhance its existing solutions and develop essential to surround oneself with exceptional individuals innovative ones. With a proficient team of market strategists who share the same passion. Building strong relationships and engineers specializing in both hardware and software, with colleagues and customers is vital to maximizing the company constantly assesses market requirements and potential. identifies opportunities for improvement, aiming to remain at the forefront of inventory management technology. Joe further highlights that cultivating these relationships Moreover, the company greatly values direct input from its instills trust within the team, enabling them to overcome customers, as it helps it address their foremost challenges challenges and approach new opportunities with enthusiasm effectively. and focus. At Terso, they perceive themselves as an Terso Solutions is extension of their partners' teams and recognize that success driven by a Unlocking Efficiency and Empowering Healthcare is a collaborative effort. compelling vision to Joe believes that AI and Automation technologies will have Integrating a new technology solution into an established enhance its leadership a profound impact on various industries, including supply supply chain is undoubtedly challenging. However, Joe role in the healthcare chain and logistics. Terso, acknowledging the stresses that collaboration among stakeholders at every and life science transformative potential of these technologies, is actively level and at every step of the process is paramount for long- markets as a trusted leveraging them to empower its customers to enhance term success. By working together closely, sharing insights, provider of inventory efficiency and take proactive measures. Terso understands and fostering strong relationships, the journey becomes management the significance of automating specific aspects of the supply smoother and the outcomes more favorable. solutions.” chain, enabling individuals to allocate their time to more crucial tasks. June 2023 | 34 | www.insightssuccess.com June 2023 | 35 | www.insightssuccess.com

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The Most advanced Supply Chain Solution Providers 2023

The Most advanced Supply Chain Solution Providers 2023

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