20 Most Admired Companies of the Year 2019

1. Volume09|Issue03|2019 Most Galt & Company Thirty Years of Superior Client ShareholderReturns

4. Editor’sDesk ew decades ago, the idea of “purpose” that inspired brand development and management, was a far cry. However, few propheticcompanies including “Johnson and Johnson” were miles ahead of the curve by the high standards of inspired individual leadership. Still, it needed few more years for the business community to turn its attention to brand values. It all happened when Steve Jobs recognized the powerof brand values in driving brand awareness andloyalty. After returning to Apple, Steve drew a parallel line between the company’s mission and brand values in his famous speech. The best part was, Jobs was one of the very few leaders who recognized that brand values can eventually drive customer’s decision making inaddition to earning the customer’strust. However, most of the business owners eventually ignored the final part of the speech and they came up with half-baked solutions, which were mainly for the sake of competitors or the customers, not for the brand. So, those half-baked brand values eventually ended upas meaningless, and were unable to bring the real change in the customer's mind and organizationalculture. Now you may ask why I’m so bothered about theterm “BrandValues”. One of the most important part of brand values is, it engage customers on a far deeper level. The best part is, rather than just forming a connection, it instills love and affection into the customer’s heart. On the emotional level, customers are often drawn to those brands, who offer certain feature and benefits over the others and whose products are future proof. Still, customers will never fulfill their needs until they feel safe. So, brand values eventually tell customers that it’s safe to move forward with the purchase. That’s how love andaffection towards a brand gets formed and you know the drill, right? Love and affection goes beyond onetime F How Brands Changed theWay WeShop Great brands sells dreams, notproducts.

5. purchases- it leads to multiple purchases inlong term. So, with great enthusiasm Insights Success has shortlisted, “20 Most Admired Companies ofthe Year, 2019”, who are working round the clock to change the way how businesseswork. As our cover story, we have Galt & Company, who works with Fortune 500 companies to develop the strategies and organizational capabilities that achieve and sustain superior shareholder returns over time. The organization brings the discipline of the capital market inside a corporation, impacting how strategic, resource allocation and performance management decisions aremade. Also while flipping the pages of the magazine,don’t forget to go through the CXOs and articles written by industry experts and our in house editorialteam. Let’sread!! KaustavRoy

6. CoverStory 08 Galt &Company ThirtyYearsofSuperiorClientShareholderReturns TechOutlook The Role of Consultantsfor Every Business Stage 1430 Tech-Know Insights WhatatechCEO canteachyour businessabout digital?

7. 22 36 ARTICLE Infrastructure Editor’sChoice Entrepreneurship Going Beyond the ComfortofSafetyto MakeLarger Impact Transformation AIMovingTowards Transformation of Industries CONTENTS 18 Assurance MinimizingRiskand MaximizingHealth 26 OptimiztTechnologies BearingFlagshipin TechnologySectors 34 SparkEnergy Competing in the TransformationoftheRetail Gas&ElectricityIndustry

9. Editor-in-Chief PoojaM.Bansal ExecutiveEditor KaustavRoy AssistantEditors Jenny Fernandes RohitChaturvedi ManagingEditor AnishMiller Visualizer DavidKing AssociateDesigner KushagraGupta Co-designer PoonamMahajan Art&DesignDirector AmolKamble Business DevelopmentManager PeterCollins Senior SalesManager KshitijS SalesExecutives David,Kevin,Mark,Sagar MarketingManager JohnMatthew Business DevelopmentExecutives Steve,Joe,Alan,Sanket TechnicalHead JacobSmile Digital MarketingManager MarryD'Souza TechnicalSpecialist Aditya ResearchAnalyst FrankAdams SME-SMOExecutive PrashantChevale DatabaseManagement StellaAndrew TechnologyConsultant DavidStokes CirculationManager RobertBrown sales@insightssuccess.com September ,2019 Follow uson: www.facebook.com/insightssuccess/ Wearealsoavailableon: www.twitter.com/insightssuccess Copyright©2019InsightsSuccess,Allrightsreserved.Thecontentandimagesusedinthismagazineshouldnotbereproducedortransmittedinany formorbyanymeans,electronic,mechanical,photocopying,recordingorotherwise,withoutpriorpermissionfromInsightsSuccess. ReprintrightsremainsolelywithInsightsSuccess.

10. COVERSTORY Galt & Company Thirty Years of Superior Client ShareholderReturns Isharevaluableinsightsfromtheexperiencestheygained n an interview with Insights Success, Sco† Gillis,Lee issues and opportunities facing the company while we also put in place the organizational capabilities and disciplines that will be needed to execute against those opportunities and to sustain superior performance going forward. Describe the experiences, achievements or lessons that have shaped the journey of Galt &Company. Galt was founded on the belief that there is an explicit connection between performance in customer markets and capital markets; that shareholder value can be managed and that the ultimate measure of performance for any publicly traded company is the shareholder returns that company delivers over time relative to its industrypeers. We have learned that the biggest influence on a corporation's relative shareholder returns are the management standards and decision processes that are used to run the company. Companies that consistently deliver superior shareholder returns exhibit similar traits in these areas, namely theyhave ŸA clear and consistent definition of winning and ultimate measure of performance – constantlyseeking Mergy, Joe Shalleck, Co-founders of Galt & Company, advising some of the world's largest and mostsuccessful corporations. Below are the highlights of the interview conducted between them and InsightsSuccess: How do your services benefit yourclients? Galt & Company works with Fortune 500 companies to develop the strategies and organizational capabilities that achieve and sustain superior shareholder returns over time. We bring the disciplines of the capital market inside a corporation, impacting how strategic, resource allocation and performance management decisions aremade. Each of our relationships begins with an in-depth understanding of where and why our client’s business is creating and consuming shareholder value, what strategies are currently being pursued, where resources are being allocated, how performance is being measured and managed and what management capabilities are in place. From there, we focus on the highest value-at-stakestrategic

11. to outperform competitors and investorexpectations • A keen understanding of where and how they generate customer value and how to monetize that differentiation in terms of cash flow and economic profit, which in turn drive their ability to reinvest and the shareholder value theycreate • Manage to an evergreen value-improvement agenda – focusing management time and attention on those things that will materially impact economic profit growth and shareholdervalue • Strategies and resources that are focused on growing share in profitable markets in which the company has, or can establish, a competitive advantage, while fixing or withdrawing resources from other markets or market segments • Aligned decision standards, processes and capabilities to effectively drive relentless management of profitable growth deep down into each businessunit opaque where advisory firm size and brand recognition are not well correlated with the actual results their clients realize. This places high value on the purchasers of advisory service to do their own, in-depth due diligence before trusting the advice they come to rely upon and paying the fees they will be charged. In addition, clients should require clear definition of what measurable results they should expect from their advisory relationship and the consequences of under or over-performance relative to that measure. Furthermore, clients should expect advisors to help strengthen client capabilities, not replace fundamental responsibilities of the managementteam. What are the current trends that are driving theindustry? Changes in market structure and the drivers of competitive position have become quicker and more consequential than at any time over the last 30 years that we have been advising large corporations. Where once technologic advancements improved the efficiency of traditional business models, digitization is in many cases redefining a company's offer and leading to complete restructuring of the supplychain. What according to you are the evident challenges in the industry? The market for business strategy advice isparticularly

12. required to achieve and sustain superior shareholder returns. We have an unmatched track record of client results. On average, our clients have sustained total shareholder returns greater than 150% of their industry peers, oGen for 10 years or more aGer our engagements have ended. There is no other advisory firm with that track record or reputation among Fortune 500 chiefexecutives. About theLeaders Scott Gillis, Lee Mergy and Joe Shalleck are Co-Founders and Senior Managing Directors at Galt. For thirty years, they have been advising chief executives and board level management on the strategic, operating and organizational changes needed to deliver superior shareholderreturns. About theCompany Galt & Company works with Fortune 500 chief executives and their management teams to develop the strategies and organizational capabilities that achieve and sustain superior shareholder returns. Galt brings the disciplines of the capital markets inside a corporation, impacting business strategies, resource allocation and performance management. The firm's clients sustain shareholder returns in the top quartile of their industrypeers. • These changes are occurring with such speed that established competitors can become obsolete and enormous shareholder value can disappear in only a few years. This places a premium on: • Understanding how technology is changing customer needs and buying behavior, product/service offers and supply chains in a company'sindustry • Considering fundamental changes in where to participate and how to compete, not just incremental changes to current strategies • Insuring that digital innovations and technology investments have clear paths to commercialization and returns • Where does Galt & Company envision itself in thelong run and/or what are its futuregoals? • Galt has and will continue to pursue a consistent goal: to help the management of the world's leading corporations achieve and sustain superior performance in the customer and capital markets. Over the last 30 years, our partners have helped over 35 corporations pursue that shared objective, including companies like Caterpillar, Abbott Laboratories, Coca-Cola, Clorox, McCormick, Gillette, BB&T and others. We serve clients across the globe from offices in New, York, Chicago, London andSingapore. • Considering the rising number of competitors, howdoes Galt & Company stand out from itscompetitors? • Galt is the only advisory firm exclusively dedicated to helping large, multi-national corporations develop and implement the strategic and organizationalchanges

13. COVERSTORY Scott Gillis Co-founder Joe Shalleck Co-founder Lee Mergy Co-founder “ “ “ Galt’s clientssustain shareholder returns in the top quartileof their industrypeers. Galt workswith Galt bringsthe Fortune 500chief disciplines ofthe capital markets inside acorporation, impacting business strategies,resource executives andtheir management teams to develop the strategies and organizational capabilities that achieve and sustain superiorshareholder returns. allocationand performance management.

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16. The Roleof Consultants forEvery BusinessStage EExpertssuchasCPAs,attorneys,bankers,mentors,andconsultantsareroutinelysoughtbysuccessfulbusiness very business owner and executive comes to the realization and fear that they don’t know what they don’t knowat some point in the game. To leap beyond this fundamental hurdle, wise leaders lean on experts to help fill in thegap. owners for guidance, advice, and support that can be promptly made effective. Gaps in business are essentially analyzedto determine the best, quickest, simplest, or most cost-effective solution, which is then developed and finally implemented by consultants in various niches every minute of theday. Consulting is a big industry for a reason. Businesses have a high risk of failure. Failure is easy, and failure is hard. With the assistance of a consultant, businesses have a much better chance of survival. Let’s take a look at how consulting can work at every stage of acompany. Start-up / Pre-revenue This stage of a business is filled with passion and dreams. The owner is typically a technician within the industry breaking free from the constraints of their boss or is a dreamer of great things in general. Problems arise when the many components of running a business the right way interfere and bog down this solopreneur. Seemingly simple, but highly important, responsibilities such as accounting, operations, and marketing can quickly overwhelm and lead tofailure. Bringing in a consultant at this stage or prior to start up can save the solopreneur from a tremendous amount of stress. The consultant can walk the owner through the hurdles of business with ease and experience. Establishing systems, creating procedures, and building plans for sales and marketing will prepare the busy start-up for successful growth through to the small businessphase. 14 | September |2019 www.insightssuccess.com

17. TechOutlook About theAuthor AprilSalsbury,MBAistheowner of Salsbury & Co., a business management consultingfirm. After growing an organization from 15 employees to 100 employees and seven locations, including international distribution and working in legislationforindustryoversight and accreditation, she believed her experience as a CEO and a “builder” could help small business owners avoid certain hurdlesandgainvaluableinsight. September | 2019 |15 www.insightssuccess.com

18. Mom & PopShop Mom & Pop Shops are what we refer to small businesses with 1-25 employees. This may be a small generational business or a growing start-up that is hiring friends and family to help get the job done. One day, the goals become too large and the owners take on more than they can handle in an effort to grow. What these owners don’t realize is that they need to have defined systems in place, along with communication, leadership, and a growth plan to move beyond Mom & Pop Shop status to Small Business status without sufferingcollapse. SmallBusiness The small business typically has 1-100 employees which may also include many family and friends. Some systems are in place, yet there lacks organization and communication leading the owner down a path of “too many chiefs” or not enough oversight. At this stage, business owners may discover they have a lot of people doing the same thing, no formal processes and a lot of fires to put out. Stress once again takes hold of the business owner in a way that may make them question closing shop and going back into theworkforce. Consulting at these stages require in-depth analysis of where the company currently exists on the spectrum and identifying gaps in the foundation of the organizational structure. Analysis will require a look at financial performance, operations workflow and processes, systems integration and utilization, human resources suite of knowledge and procedures, centralized standard operating procedures, marketing plans and strategy, andmore. Analyzing each component of the business will bring to light top layer and secondary issues that the consultant will prioritize to match urgency and effective organizational modeling for proper implementation. Business owners should expect this process to take some time, but in the end the business will operate like a well-oiled machine ready for growth. Mid-size Business &Enterprise The Mid-size Business has successfully identified the needs of a growing business. Most companies of this size (101- 999 employees) and of the Enterprise size (1,000+ employees) have established policies andprocedures, human resources, systems integration with maximized utilization, and have a plan to move forward. These areas will experience ongoing expansion enhancement over time. Mid-size companies will start to departmentalize and create an executive team for improved oversight and strategy development. Problems Mid-size companies face are keeping everyone working toward the same goal, communication, effective leadership and management development, mergers and acquisitions, continuous improvement of systems and operational workflow and recruiting for longevity all while staying on top of their next strategic move and pacing change. Enterprises continue to refine and silo roles within the company; however they experience many of the same issues a mid-size company does. At Mid-size and Enterprise level, Consultants are brought into a company on a project basis and will be focused on a niche of service. This is when the: Branding Consultant is brought in to develop a brand or revitalize a brand for a segment of the business; Lean Specialists are brought in to examine one segment of the manufacturing process; System Analyst is brought in to create functional APIs to connect the 25 soGware programs used by the company to prevent errors and reduce time wasted on duplicating entries; and possibly, Coaches are brought in to develop a mid-level managementteam. There is a need and a place for Consultants at every stage of business, even before the first signs of failure. Bringing a Consultant into the company earlier in the process will make the transition to the next big step easier and the long-term outcome of the business much better. Although business owners may have a difficult time justifying the cost of consulting, especially if funds are limited, the desired end result has greater potential to be realized in a shorter timeframe. Companies that have successfully worked with consultants see the value of their work in the overall success of the business and oGen retain consultants for future projects. 16 | September |2019 www.insightssuccess.com

20. Minimizing Risk and MaximizingHealth Ainsurancebrokeragesinthe s one of the largest andmost maximizing health for over 6,000 businesses and individuals acrossthe country through a suite of insurance solutions. Below are the highlights ofthe interview: How do you diversify your products and solutions in order to benefit your clients? There are significant fixed and variable cost components that drive a client’s total cost of risk –whether it’s on the business insurance, employee benefits, financial, surety bonds or private insurance side. What makes Assurance unique is that we understand this concept and have integrated multiple service plaVorms into on cohesive unit. Our insurance professionals work in lockstep with other departments across the agency. The service plaVorm provides clients with a handpicked team based on risk profile, as well as ensures best in class service, transactional expertise and a dedicated claims and safetyadvocates. Key advantages include early risk identification, effective pre-and post- claims management, reduced claims and premium cost, robust wellness initiatives and benefits, as well as improved businessprocesses. Describe the experiences, achievements or lessons learntthat have shaped the journey of Assurance. We’ve been fortunate over the years to have been recognized as a “Great Place to Work” by many national, local and insurance industry-specific publications. Our workplace culture has continually evolved, though we came by this recognition quite organically. It began with the ideology that an engaged workforce would produce better results for our clients. We drove engagement with a focus on transparency, vision setting, career development and appreciation. And while those things wound up having the impact we’d hoped in terms of client satisfaction and performance, admittedly it has and continues to propel our organization in ways we never quite expected. Not the least of which is by helping us to continue to attract the best and brightest talent in our industry who desire a culture and environment not typically found in the insurance brokeragespace. What according to you are the evident challenges in the industry? As technology seeks to replace friction in nearly every industry imaginable, our brokerage world is certainly not immune. We must take care to credibly calculate the value we bring and the impact we make beyond merely the execution of services that require limited thinking. In addition, the changing regulatory landscapeand rising healthcare costs continues to pressure our clients and so creative approaches are needed to drive solutions. awardedindependent U.S., Assurance is thepremier, national insurance brokeragefor clients and industry professionals.The company is an alternative to brokerages that sacrifice clientservices to meet profit demands, that institutionalize clients in a manner that negates personal relationships and accountability, and that marginalize and disengage top talent. Assurance invests an industry-leading percentage of revenues back into the services its clients need to improve their businesses. It generates measurable client value byminimizing risk and maximizinghealth. Additionally, it attracts and retains the best insurance professionals by rewarding their expertise, investing in their futures, and recognizing their contributions. Assurance is currently the 35th largest insurance broker of U.S. business. It places over $1.5 billion in premiums annually for businesses andindividuals and is staffed by over 500 of the brightest and most competitive people in the insuranceindustry. In an interview with Insights Success, Tony Chimino, the Chairman & Chief Executive Officer of Assurance shares his insights on how Assurance creates value by minimizing riskand 18 | September |2019 www.insightssuccess.com

21. Minimizing Risk. Maximizing Health. These fourwords give us purpose, fire us up and challenge us every day. This passion affords each Assurance employee the opportunity to profoundly impact theworld. TonyChimino Chairman&CEO Considering the rising number of competitions, howdoes Assurance stand out from itscompetitors? There’s been a disturbing trend over the last 15 years in the insurance brokerage industry: growth merely by acquisition, over-funded by debt. Now, the massive debt trend in our industry has resulted in numerous unintended consequences including the marginalization of production talent. As an independent and privately held insurance brokerage, we place value on our employees, we do not marginalize talent or treat our employees like a mere expense. Where does Assurance envision itself in the longrun and/or what are its futuregoals? We believe we’re our clients’ best investment. We expect to stay true to our passion of minimizing risk and maximizing health through our long-term vision of "credibly calculating our services create $1 billion in value annually forclients." This vision keeps us focused on improving the culture, productivity and bottom line of our clients, not of ourselves. Generally, if we maintain our growth trajectory, by 2025 we expect to have a physical presence in 5 major geographic markets across the United States and be among the very largest privately-owned and independent brokerages in thecountry. Testimonials “We’ve been with Assurance since early 2006.Assurance has provided effective guidance, unparalleled benchmarking, aggressive market representation, as well as superior customer-centric service. We value their expertise, loyalty, commitment to our industry and daily recognition that their service integrity is perpetual and necessary in today’s competitive environment. We not only recommend Assurance to our partners and peers; we promote them as a value add to our business model.”- LaborFinders “We’ve had a working relationship with Assurance for over 15 years. They truly understand our business environment and the pressures the Senior Living industry puts upon us. Assurance has saved us enormous amounts of premium costs over the years, while continuing to put our best interests first. We consider them as more than our insurance brokers; they’ve become our business partners and most importantly – our friends.” - Heritage Enterprises, Connie Hoselton, Executive Vice President Human Resources About theLeader Tony’s driving ideology for Assurance is a complete and dedicated focus on creating value for clients through minimizing risk and maximizing health. This includes a combination of business insurance, employee benefits and risk management improvements. Tony credits Assurance’s growth and success to hiring the most talented people in the insurance industry who are then recognized, rewarded and energized to make clientsbetter. September | 2019 |19 www.insightssuccess.com

24. AI MovingTowards Transformation ofIndustries Ibetterandachievesuccessintheirrespectivearena.An n the recent years, Artificial Intelligence (AI)has transformed various industries and helped toperform idealamalgamationofhumanintelligenceandmachineshas proven that it can create wonders in the businesses. This attachment of human intellect with the machine assists businesses, to automate their day-to-day activities, to understand customer behaviors, to decrease work expenditures and to create occurrences on an individual level. Therefore, business individuals need to keep a close eye on the latest developments occurring in AI industry. This informationcanbevitalastheycanutilizeAIinareaswhereit cancreateprofitforthem. There are various industries that are already utilizing AI in their respective business functions and are getting benefited. Following are some of the leading industriesthat have utilized AI as an instrument to optimize their operations: 1.Healthcare Healthcare sector has shown a positive response to assimilate AI in its field. That is the reason; Healthcare has received enormous funding to develop and execute AI. The modern day machine intelligence is assisting healthcare sector to examine medical data extracted from X-rays, CT scansandvariousothertests. Segregation of this information is important as doctors go through the patient's history to check and diagnose illness. Healthcare experts are dependent on their years of experience and prefabricated algorithms toacknowledge 22 | September |2019 www.insightssuccess.com

25. InfrastructureTransformation the symptoms of an illness. However, sometimes they overlook and make mistakes unconsciously. A BBC report titled ‘AI Early Diagnosis Could Save Heart and Cancer Patient’statedthatnearly20%ofexperienceddoctorsmake mistakes while diagnosing patient’s illness. Therefore, this arduous as well as daunting task is certainly made easier by AI. There are famous examples of utilization of AI in healthcare sector. The Babylon AI doctor app avails speech recognition to interact with patients cross-examines carefully against its database and provides necessary treatment. Another interesting healthcare AI, Molly by Sense.ly -virtual nurse app- links patients to scientific recommendations and help, withtheassistanceofproprietarycategorizationenginepays attentiontothepatientsandrepliesappropriateresponseto them. MicrosoG’s Hanover project utilizes machine comprehensionwithnaturallanguageprocessingtoforecast productivecancerdrugcompatibletothepatient. 2.AutomobileandLogistics Automobile industry is witnessing crucial shiGs such as autonomousdriving,connectivity,electrificationanddivided mobility. It is anticipated that the automobile industry will experience rise in economic growth by shiGing from conventional to disruptive technologies and unconventional businessmodels. On October 14 2015, Tesla announced that it is going to launch an autopilot car i.e. a car with self-driving capability. The car is expected to drive itself from coast-to-coast with the help of autonomous navigation. Other car makers are aiming to implant AI services like Amazon’s Alexa. This will authorizepassengerstoself-commandcartechnologieswith thehelpofnaturallanguagevoiceorders. German premium car maker Mercedes-Benz has deployed voice command personal assistant in CES show 2018 heldin LasVegas.ItsarchbusinessrivalBMWfollowedthefootsteps and decided to adopt Alexa and its assimilation into its handpickedBMWandminiautomobiles.KIAMotorshasalso proclaimed that it is thinking about assimilating Google assistantinitscars. Itistheneedofthehourforanybusinesstoperformbetterin its services and increase profit as much as possible. It is expected that machine learning (ML) will empower systems toanextentthattheywillcomprehendthedataandutilizeit to increase their performance. This is where AI comes into the picture. The association between AI and ML can create wondersinlogistics,wheretimeisaparamountentity. The logistics sector gathers extensive data from diverse sources such as websites, smartphones and various telematics tools. Predictive analytics not onlyrearranges September | 2019 |23 www.insightssuccess.com

26. deliveryschedulebutalsopredictssubsequentorderswhich gives logistics sector an advantage to utilize its resources effectively. Interestingly, AI does not stop there. It assists in semi- autonomous driver assistance, autonomous fleets for ride sharing, engine overseer and forecasting maintenance for automobiles. Also,AIhasbeenassistinglogisticssectortoconstructsupply chains beforehand with the help of advanced systems. This computer assistance in automobiles delivers goods in the efficient manner which is essential for the success of a logistics company. The forecasting helps logistics to avoid disastrous calamities such as difficult weather situations, trafficdelaysandmanyunexpectedoccurrences. MarketingandAdvertising Marketing sector has changed drastically over the years. Customers anticipate for a personal experience and it is the need of the hour for marketing sector to change itself and adjust accordingly. They are required to leave the conventional methods of marketing and concentrate on enhancingtheircommunication,executedemandsaswellas aspiration. This adaptation of AI is vital for marketing sector as reluctance to implement this new technology can lead to lossofbusinessforthecompany. AI assists marketers to find and forecast customer attitudes. This precious information allows marketers to carry out impacVul keywords and communicate with consumers on a morepersonallevel.Moreover,chatbotsalsohelptoexecute this communication in a less expensive, effective and in a persistentway. On top of it, AI generates ideas which are subdivided into many sub ideas. This way the risk of catering a sole idea is eliminated and various ideas can be catered according to customers and their preferences. Brands have started to acclimatize on this useful technology and are focusing on selected customers. Startups have also begun to apply AI with the help of AI automated personalization and compelling videocontent. VirtualAssistant A Virtual Assistant can help you to handle smart home devices. This feature will allow you to administer doorlocks, lights, appliances and many smart home devices. There are Virtual Assistants available in the market, which show the capacity to function as an intercom. A user needs to place VirtualAssistantsineveryroomtocommunicatewithothers. Amazon Echo’s ‘Drop In’ feature enables users to interact witheachotherfromdifferentrooms. UserscanalsoutilizeVirtualAssistantstoshutdownandstart TVsetsoncompatibletelevisionmodels.Inaddition,a VirtualAssistantinthekitchencanalsobeutilizedtohandle kitchenmachines. Virtual Assistants such as Amazon Echo as well as Google Home incorporates ‘Routines’ attributes which allow these Virtual Assistants to carry out many tasks on a single command given by the user. This means a user can create a ‘Routine’ command which will instruct the Virtual Assistant tostartmultipletasksitsupposedtoexecute. Industries are constantly trying to update themselves by adaptingnewtechnologies.AIistransformingindustriesand helpingthemtogrowtheirbusinesses.Itisgoingtoadvance intomoresectors.Itwillhelphumanbeingstooperaterisky tasks, decode universal issues and take care of various human tasks. We can definitely anticipate a future where AI willbethenewnormal. 24 | September |2019 www.insightssuccess.com

28. OptimiztTechnologies Bearing Flagship in TechnologySectors Imadebyitsimpeccableteaminordertobring Improvement and Audits, specialize Corporate Trainings and Staffing Services. Using their expertise, they create unique and enduring synergies aligned to their clients’ business mission andgoals. OT’s vision is to become the most recognized, trusted and value-added technology partner globally by its Clients. How do you diversify your products and solutions in order to benefit your customers? We want to diversify our offerings to consolidate our presence for existing market and clients. Then slowly we will expand our offerings to new geographical markets within next few years. We will identify our value proposition, articulate it and back it up with evidence. We will focus on core skills, capabilities and achievements when determining our value proposition. Formulating business development strategy, building network and relationships, evaluation of resources will help us to grow during significant challenges in thismarket. Onsite or nearshore business model has been developed for our existing clients which has brought more clarity and success in our business. Perfection in project management, well-defined processes, value-added services, strategic partnership and at last investment in resources has also helped us to succeed. Presently, we are focusing on reinforcing competencies for future technologies like IIoT, AI, Data Science, Cloud Services etc. n an interview with Insights Success,Optimizt Technologies (OT) emphasizes on thecontribution difference in the customary business practices. Withthe edition "20 Most Admired Companies of theYear 2019", Insights Success admire suchorganization’s diligence to offer authentic solutions to itscustomers. Below are the highlights of aninterview: Give a brief overview of the company and itsvision. Optimizt Technologies (OT) is most recognized & trusted Engineering Service Provider (ESP) company established in year 2010. OT offers multi-disciplinary technology services that are tailored as per the client demand with Innovation to Integration and Implementation. OT serves diverse Industries such as Automobile, Aerospace, Civil Structures, Energy, FMCG, Off Highway Vehicles, Metro Rail, Process Industry (Oil & Gas) along with clients from Asian, European, and North American countries. Due to its outstanding service quality and performance, worldwide renowned companies approach OT. It has also received prestigious International awards & recognitions for innovative & quality technology services and business excellence in year 2012, 2015, 2018 and 2019. Its expertise lies in Engineering Product Design and Development, Mathematical Computation and Simulation, Application Development, Cloud Computing Services, Test Automation Services,Process 26 | September |2019 www.insightssuccess.com

29. ” Give a detailed explanation of the featured person’s influence towards the industry and the company. Jitendra Jagtap is the Founder and CEO of Optimizt Technologies, having 14 years of experience in engineering design and research field along with project management. His role at OT is Techno- Commercial, which includes overseeing cross- functional groups and defining new business strategies, identifying emerging technologies, new business prospects, key accomplices and OT’s branding. Staying attuned with the company’s mission and vision, Jitendra has taken some steps for enhancing OT’s growth and building trust in employees and clients. These steps involve creating spark in the team, gap analysis and training, improving facilities, implementing quality processes and security systems etc. Jitendra has delivered hundreds of corporate training programs for MNCs from USA, Europe, India. Thousands of engineers are in his credit who are working all over world in the field of R&D today. Jitendra also has great influence as technical consultant to few Asian and Europeanorganizations operates inIndia. Describe the experiences, achievements or lessons learnt that have shaped the journeyof OPTIMIZTTECHNOLOGIES. In most professional services it is difficult for customers to judge quality until it’s too late and they face a potentialcatastrophe. Having clear understanding ofthis fact, OT has developed long term strategy to win newbusinesses. Initially focused on pilot projects and affordable pricing services, wehave Optimizt Technologies offers innovative and value added engineering &technologysolutions to diverse businessesglobally. —Jitendra S.Jagtap ” CEO September | 2019 |27 www.insightssuccess.com

30. Its long-term goal is to develop smart methods & tools for engineering community to enhance learning efficiency. Then it will be offered at affordable price especially for economically poor students in Asia. OT is planning to establish Technology Research Centre with necessary facilities for engineering students where Industrial subject matter experts will be invited to guide these engineers offuture. Considering the rising number of competitions,how does OPTIMIZT TECHNOLOGIES stand out from its competitors? Due to emerging technologies and market trends, there are significant changes in traditional engagement models to demand greater value and tighter service integration. Currently OT is also facing many challenges due to rising competition. On the bright side, rising competition is creating opportunities for OT to think, reinforce and fine tune business model for longrun. OT is now focusing on delivering technical excellence, custom business models aligned to client business needs. Along with this, company is predicting future technologies to add new services vertical in offerings and upholding professional pride and integrity. Company is working tirelessly and ethically to ensure that values are added to every service it delivers. In order to do so, this India based company is going to leverage the massive pool of skilled workforces to deliver outstanding technologyservices. Innovation, Integrity, Inspiration is the key parameters which OT focuses as part of business strategy to successfully stand out in futuremarket. Testimonies: Fortune 500 and globally listed companies like Johnson Controls, Emerson, Alfa Laval, Atlas Copco, Forbes Marshall, GE Oil & Gas, MAHLE, Henkel, HORIBA MIRA, Putzmeister, TCS, Tech Mahindra, PARI Robotics, Jindal Steel, TATA AutoComp, Godrej are few of its clients to whom it has been providing services. OT has successfully executed critical projects for USA’s top Electric Vehicle OEM, Europe’s leading Metro Rail Supplier, Japan’s leading Electric Drive supplier which was awarded by giant Indian IT companies as a strategic servicespartner. built strong confidence and trust in our clients. Consistent investment in knowledge, resources, processes, strategy has helped us to shape OT as trusted partner for our clients. We learned good lesson that fuel your business by leadership, people and systems while value thetime. Within 9 years of business, we have been recognized globally for our services and expertise. Fortune 500 and globally listed world renowned companies are our clients today. We have received few International Awards in recognition of quality, commitment & innovation for our services. Though we feel proud today, we will continue to work tirelessly and persistently to grow our business globally to create employment and other societybenefits. What according to you are the evident challenges in theindustry? Challenges such as need for innovation, increasing competition, pricing aligned to client business metrics, short delivery models, retention of talent in budgeted cost are key challenges in todays industry. These compounding parameters are driving significant transformation, pushing professional services providers into a new era of services delivery. Over the course of the next few years, we will see significant changes in the services engagement models. To facilitate the change, managed services contracts for ESPs will need to move away from the traditional engagement models to demand more value and tighter service integration. Where does OPTIMIZT TECHNOLOGIES envision itselfin the long run and/or what are its futuregoals? In upcoming years, OT’s strategy is to initiate marketing & operations in handpicked countries with select services in demand. building customer credibility, developing domain expertise and promoting the acceptability of the offshore concept. Along with this, company is planning to start operations in potential countries to provide nearshore services to new clients. OT plans to build a brand image and wants to be recognized as a trusted partner in this market. By the mid of 2020, the company will be investing for resources in future technologies in its porVolio such as IIoT, AI, Data Science, Cloud Services etc. 28 | September |2019 www.insightssuccess.com

32. Pam Bateson CEO &Co-founder ThrivePartners 30 | September |2019 www.insightssuccess.com

33. Tech-KnowInsights What a tech CEOcan teach your business aboutdigital? About theAuthor Pthreeyearsago.Inthisarticle,she Pam Bateson is an expert coach and mentor in business, training others to Masterslevelqualificationsand supervising coaches. She has worked within the healthcare, retail, hotels, construction,media, agencies, education and public sector. She specialises in Coaching,Mentoring,Employee Engagement, Change Management, LearningandDevelopmentand Organisational Design. She has worked with all levels in organisations from graduatestotheCEO.Shehas designed change programmes that connect projects, outcomes, trainingand coaching. The performance outcomes have been outstanding. She is CEO andCo-founderatThrivePartners. amBatesonsetupThrivePartners, an on-demand coachingcompany, sharesherpointofviewonhowimportant humans are in a more digital world, what she’slearnedasatechCEO,andwhatthis means when you’re looking to usetech in awaythat’sbothdisruptiveandworksfor customers. In October 2015, I gave up a successful career as a management consultant and coach to set up Thrive Partners. Lots of people thought I was crazy. I was approaching 50, with two children still at home. But for the decade running up to that decision, I’d been thinking about a better way to deliver coaching – supported by digital, to share morewidelythecoachingtoolsI’dusedto helpclientsformanyyears. This was the business I set out to build threeyearsago.Today,we’reworkingwith 25 clients on five continents – delivering our own brand of on-demand coaching, backed with insights for the whole business. The learning curve has been steep – particularly for someone who, by their own confession, didn’t have a lotof September | 2019 |31 www.insightssuccess.com

34. experienceinlearningtechnology.Sohere,Iwantedtoshare some of the things we’ve learned – and what it might mean for yourbusiness. Dreambig I didn’t really set out to build a business that would be considereddisruptive,butmybackgroundasaleanengineer andcoachdidmeanthatwerippeduptherulebookwhenit came to the coaching industry. We scrapped the idea that youneededtomeetfacetoface,andthatsessionshadtolast an hour, or even two hours. And we made it a lot easier for people to access a coach to answer the questions they had thereandthen–increasingaccesssopeoplecouldchattoan expertwithinanhour. Workingwithmyco-founder,wethenrebuilttheindustryby asking the biggest questions we could imaging. What if we couldmakecoachingavailabletowholeorganisations?What if we could get listening as valued as speaking? And what if wecouldhelporganisationslearnasquicklyasindividuals? I found these questions irresistible: IwantedtodoforcoachingwhatUberhaddoneforgettinga taxi, NeVlix had done for home entertainment, and Tinder had done for dating. It’s these big dreams that have galvanised our success in the last few years – and whichhas setusintherightdirectionforthefuture. Buildformodernusers Despite big dreams, we’ve also made our fair share of mistakes! A lot of them mistakes happened when we took our attention away from our end customers. It sounds obvioustoseeitthereonthepage.Butitcanbeeasytolose sightofthecustomersthatmattermost,especiallywhen,as atechCEO,sometimewegetpreoccupiedwithashinypiece of newtechnology. So, what to consider first when it comes to users? The main thingtobearinmindisthattheyexpectexperiencesthatare easyandfasttoaccess–ashiGbroughtaboutbywhatwecall the ‘Amazon Prime Mindset.’ In this era, clunky user experiences reduce the chances of uptake of services. In short,ifyourtechnologycan’tmatchorexceedthequalityof digital experience people get in their everyday lives, then you’llneedtogobacktothedrawingboard. Create wins for the many So,ifuserscomefirst–whoelsecanweharnessthepowerof technologyfor? Ouranswer?Everyoneelseinthesystem. Early on in the development of our MyThrive plaVorm, we realised that delivering digitally would enable us to domore thanjustscaleandfacilitatecoachinginglobalorganisations; itwouldalsomeanwecouldspottrendsandpatternswithin communities of users, in organisations or society at large. Just as carefully listening has a powerful and transformative roleinone-to-onecoachingconversations,carefullylistening toandanalysinganonymisedversionoftheconversationswe host has a powerful and transformative role within whole organisations. Thewhole-systeminsightsweproducedhashelpedtomake sales processes smoother, improved communications and createdmoreopportunitiesforpeopletolearn. Keep ithuman With suicide being the biggest killer of men under 45, loneliness sweeping through developed economies in epidemic proportions and a third of all young people sufferingfromanxiety,Istronglybelievethatwehaveaduty tokeeptalkingtoeachotherasasociety. We believe that keeping the art of conversation alive in this digital age is essential; only humans can master creativity, empathy, humour and imagination in a way that’s compelling. Information is everywhere, so we’re using technology differently – to offer real human experiences at scale, at any time of the day, whenever our clients need a conversation,foreverythingyoucan’tGoogle. And what of the future? Curiously, even the structures of artificialintelligenceandmachinelearninglooksettomimic human patterns. It’s still early days, but leaders in thisspace talkof‘deeplearning’withAI–bylayeringupdifferenttools thatconnectinthesamewayasourbrain’sneuralnetworks. Andso,thenextthreeyears? My recent experiences have led us to ask even bigger questions than we did to begin with – which I suspect will lead to our next irresistible set of adventures! What if we couldtransformlearningmanagementsystemsintolearning ecosystems? What if any community of learners could connect with any community of teachers? And what if a better understanding of outcomes from learning could help bothindividuals,organisationsandsocietytothrive? Iforonebelievethereareexcitingtimesahead. 32 | September |2019 www.insightssuccess.com

36. SparkEnergy CompetingintheTransformationoftheRetailGas&ElectricityIndustry S park Energy is anindependent, regulated cost-plus models aren’t inherently motivated to achieve. Whether or not consumers are Spark Energy customers, they benefit in a competitive marketplace with the options of choice driven byinnovation, product offerings andprice. Mr. Kroeker’s impact on the company is impressive, particularly in the company’s growth. With his leadership, the company went from private to public (SPKE) in 2014 and since that time the company has tripled in revenue, customer count, andearnings. History inMaking According to Spark Energy, the process of taking a fully regulated industry to one that is open for competition and consumer choice is making history and something everyone who took part in making it happen can be extremely proud of. The company asserts that the future generations will read case studies about the transition of a regulated gas & electricity utility market to competition. It truly is history in the making not unlike what happened in the telecommunications industry that started transitioning back in the1980’s. OvercomingAdversities The challenge in the states that are open for competition is breaking the inertia that regulated,incumbent utilities have through their many, many, decades of being thecustomer’s only choice. There’s an education of consumers and an evolution that takes time to break that inertia. The additional challenges in the industry are clearing the barriers that exist to open up additional U.S. states for competition. Innovation has not been realized at the rate that everyone expected, primarily due to the sharp drop in commodity prices earlier this decade.I believe we are starting to see this innovation now – not driven by high commodity prices, but rather an elevated consumer interest in technology and being good stewards of our resources for future generations. The upside for consumers that can be realized through competition is limitless if not beholden to a strictly regulated model that provides no choices. FutureAspirations Spark Energy’s aspirations in the long- run are declared in its vision. The people in the company are keenly focused on strategic initiatives that straddle the dimensions of creating customer value, delivering sustainable profit growth for shareholders, and achieving success through a high performing & lean team of peopleand partners. The teammembers’ competitive, retailer of gas& electricity. It was foundedin 1999 as a start-up with today’svision to ’Achieve sustainable profit growth through a lean organizationfocused on customer value’. The company serves more than 800,000 residential customer equivalents, and operates in all key states that are open for retail gas & electricity competition. Spark Energy currently operates in 19 states, plus the District of Columbia, where consumers can choose the company they want to serve their retail gas & electricityneeds. Diversity inOfferings Spark Energy’s value proposition for consumers includes potential energy cost savings for consumers through a competitive market place; green, renewable and carbon neutral products; and stable and predictable energy costs. Consumers have options for both fixed and variable price contracts, and a range of unique value added products such as green energy, rewards programs, or protectionplans. A DynamicLeader Nathan Kroeker is the President & CEO at Spark Energy. His impact on the gas & electricity industry is through his advocacy for competition. He believes that competition drives innovation and it intensifies a focus on better costs and creates value for consumersthat 34 | September |2019 www.insightssuccess.com

37. Spark provides both residential and commercial customerswithalternativestotheirlocalutilityfor theirnaturalgasandelectricitysupplyneeds. collective set of behaviours, guided by Spark’s social contract, is the recipe that creates the company’s culture. They are aligned in what the company has set out to accomplish in working together and being committed to doing the right things for the right reasons. Employee engagement throughout the organization is ultra- important and will remain a key ingredient to the company’s success. Quotes fromCustomers “I’ve been very satisfied with Spark Energy, and I know I can always count on you. Thank you, byebye.” “Contacting you today was very easy. I got through right away, and I was very pleased with the service. Thank you verymuch.” “I love you all. Everyone is so wonderful to deal with on the phone. The rate I get per month is the lowest I’ve seen, and I would highly, highly recommend you, which I do, to all friends of mine.” “This is John, and we love Spark Energy. The representative helped us with our questions today in an outstanding manner, and we’re just glad we’re part of the Spark Energy family. Thank you verymuch.” “I love you guys, Spark. You’ve been there for me for all these many years. I really, really appreciate you. Your rates are fantastic, and I would not change you for any other electricity provider. Thank you very much Spark Energy. I love you, and I’ve been telling people about you and will continue to do so. Thankyou.” — NathanKroeker President &CEO September | 2019 |35 www.insightssuccess.com

38. 36 | September |2019 www.insightssuccess.com

39. Editor’sChoice GoingBeyondtheComfortof SafetytoMakeLargerImpact Entrepreneurship Eaddssomevaluetotheworldby ntrepreneurship is the processof acquires and deploys thenecessary tools and resources required for its utilization. Entrepreneurship is all about being ready to go beyond the comfort zone. It is about defining success on one’s own terms and achieving it by one’s own process and methodology. It is also about thinking outside the boxor thinking like there is no box. True entrepreneurial spirit is about seeing challenges as opportunities. Entrepreneurs should be able to shake off depression, laziness and should jump into the flowing stream of hard work in order to achieve their dream. True Entrepreneurs understand that they can’t be great at everything they do, but they know that they can be great at something. They focus on that particular something in which they are good at with laser like focus and they are passionate to deliver the best solutions in their chosenwork. Entrepreneurs create something new, something different that solves some problems or adds value to the world. An entrepreneur is a person who is willing and able to convert a new idea or invention into a successful innovation. Entrepreneurial journey is not always so easy. As Elon Musk Quotes “Being an entrepreneur is like eating glass and staring into the abyss of death.” Many people experience entrepreneurial journey as a rollercoaster ride filed with challenges and opportunities; ups anddowns. Entrepreneurship isabout starting a new businessthat solving some specificproblems. Entrepreneurship is the capacityand willingness to develop, organize and manage a business venture along with any of its risks in order to make a profit. Entrepreneurship combined with land, labor, natural resources and capital can make a profit. Those who create these businesses are called entrepreneurs. Entrepreneurial spiritis characterized by innovation and risk taking and is an essential part of a nation’s ability to succeed in constantly changing and increasingly competitive global marketplace. Entrepreneurship in its truest form is all about identifying a gap in the market and creating a product which can fill that hole. Entrepreneurship is not solely about making money- it is also about changing and enriching the lives for better. It is about improving people’s lives through creation of products or launching services that makes the lives of people easy. If one’s business does not add value to the lives of people then it is unlikely to survive. The business that makes nothing but money can easily be considered as a poorbusiness. Entrepreneurship is the act of being an entrepreneur. Entrepreneurs act as managers and oversee the launch and growth of an enterprise. It is a process by which either an individual or ateam identifies a business opportunityand September | 2019 |37 www.insightssuccess.com

40. perseverance through all such ups and downs. The journey may be filled with crest and troughs but the journey is worthtaking. Entrepreneurs understand that seduction of safety is much more dangerous than the perception of the risk. Therefore they take calculated risks based on market trends and market estimation. Where common people see the problems entrepreneurs see the opportunities. Entrepreneurs are driven to create solutions to those problems. Entrepreneurs are not the part of problems but entrepreneurs are people who want to be part ofthe solution to those problems. Entrepreneurs are innatelyprogramme to create solutions to the existing problems. Entrepreneurs roll up their sleeves every day and work hard to create solutions to the existing problems in the world in order to make profit as well as to enrich the lives of people. They are in the game to make a difference and impact in the lives of people through offering solutions to some of the biggest problems. Money is secondary to them but making valuable contribution and adding value to the world is what they focuson. They understand that money is just a byproduct of serving as many people as possible with fullefficiency. Entrepreneurs plan their work and work their plan. Successful entrepreneurship requires entrepreneurs who take conscious, systematic, logical and thoughVul decisions. It is about thinking deliberately and acting on the conclusion of logical thought process. Great entrepreneurs have the abilityto think decisively even in indecisive environment also. Their conscience and intuition helps them to come up with some solutions that add glory to their business. Successful entrepreneurs are also very cautious of making use of the latest technology for creating more profitable solutions. They know how to leverage everything to create glorious business that adds value to the larger portion of the world. Entrepreneurs are here to make a valuable contribution to the world through their words and worthy actions; they just don’t want to occupy the space in theuniverse. Entrepreneurs believe in makingworld a better place by creating something that customizes the lives of people for better. Great entrepreneurs walk their talk and talk their walk. Their lips and lives both make difference in the lives of people. They know that world rewards those who press on. Entrepreneurship is about paying the price of dedication, commitment, sacrifices, hard work and puttingheart and soul into the business to create something different that makes lives of people easier. The words and actions of great entrepreneurs show that they know where they are going and the world has the habit of making room for such people. Entrepreneurship is about knowingthe way, going the way and showing the way. Entrepreneurs lead by example. They use all the resources they have to make larger contribution to the world. They think of changing the world through their skills, abilities, talents and making optimum utilization of all the resources theyhave. Entrepreneurs build a strong network of people in their organization. The great entrepreneurs understand that one’s network determines one’s net worth. Therefore they choose smart and pragmatic people around them that are having the ability to come up with solutions to some of the toughest problems. They are very cautious of people they associatewith. Entrepreneurship is about building bridges of success instead ofcreating barriers to opportunity. It is about having talented people on-board to come up with great idea and to implement that idea to make a tangible difference in the lives of people. 38 | September |2019 www.insightssuccess.com