A Defect-free Warranty Strategy for Manufacturing OEMs

1. Defect-free Warranty Strategy for Manufacturing OEMs All-around competition, price deflation and rising costs are eroding product-based profit margins for OEMs. Developing and delivering superior services is, therefore, a competitive priority. Original Equipment Manufacturers (OEMs) need to go beyond traditional business approach to differentiate them-selves in the market. They also need to look at how they can deliver services that will improve customer satisfaction. Lack of visibility into their asset base inhibits the OEMs from fully utilizing the service revenue generating opportunities from their installed base. Traditionally, the OEMs were focused on manufacturing the product and service was not seen as a profit center. As focus on service was low, installed base data such as customer details, asset details, location, age of equipment, site data, service and life cycle data have either not been captured or are incomplete and error ridden. Priority The historical backdrop of manufacturing demonstrates that there have been various endeavors to control process complexity, oversee human error, decrease waste, and improve the aptitudes required for latest manufacturing of today’s time. Altogether, manufacturing has pursued a persistent war against the boundaries to quality and cost-to-client. Dramatic changes, for example, digitalization and progressively customized client experience have been implemented as a result of pursuing these goals. Furthermore, manufacturing has faced the hardships of economic recession. Modern sourcing and networking techniques are ending up progressively centered towards strength. Still, the change in the manufacturing sector is en route, within the form of warranty management system. There is a need to act rapidly on things like client experience, speed, accuracy and zero error. Today customers are not same as earlier and only selling them product is not wonderful client experience now. OEMs additionally need to pay attention to parts manufacturing and delivery. Also, now customers don’t prefer to wait for their requests and need items instantly. They work on the concept of now or never. Suppose the dealer 'A' doesn't have required part, customer will move to dealer 'B' instantly or he will opt for another parts. The customer today has changed into a digitally smart person, with rapidly evolving requests. Hurdles to Great Warranty Management For OEMs warranty management has always been a challenging task. Previously it was relegated as a non- productive, nonessential, manually intensive administrative task, as previously nobody was aware about its worth. But now it is identified as the one who have potential to save cost and lower total management cost. It also paves ways to improve reliability and help in taking better decisions. Many missed opportunities can be bagged through a streamlined, integrated and automated warranty management system. Solution For OEMs, especially those in energy sector, agriculture machinery, construction equipment, heavy equipment and automobile sector, the uncertainty of parts life may slow down business, but deploying a parts claim management system will solve the problem. For manufacturers it will be the great opportunity to connect with multiple dealers and customers across the globe and increase customer quality by serving them better. The software will offer various functionalities Intellinet Systems Private Limited Unit No. 202 & 203, II Floor, JMD Megapolis Sohna Rd, Sector 48, Gurgaon, Haryana 122018, INDIA

2. like contract management, parts renewal (under warranty), extended warranties, schedule repairs, as well as refurbishing. This is the additional opportunity for OEMs to modernize the existing system. For OEMs it is necessary to see services as a major source of revenue and should be managed through an advanced technology. Warranty management system should be implemented by OEMs as an effective system to capture, update, retain and process customer information, claims effectively and efficiently. In other words, precious service revenues should not be lost because OEMs are able to accurately identify the needs of dealers and customers. For more details about the software or if you want free demo of the software, just connect to www.intellinetsystem.com Intellinet Systems Private Limited Unit No. 202 & 203, II Floor, JMD Megapolis Sohna Rd, Sector 48, Gurgaon, Haryana 122018, INDIA : +91-1244015601/02/03 : +918800195313 : sales@intellinetsystem.com : http://www.intellinetsystem.com Intellinet Systems Private Limited Unit No. 202 & 203, II Floor, JMD Megapolis Sohna Rd, Sector 48, Gurgaon, Haryana 122018, INDIA