What is a Commercial Touch Screen and Why You Want One of Ours

1. What is a Commercial Touch Screen and Why You Want One of Ours? The touch screen monitor market can be divided into two primary categories in terms of product quality and market focus. These categories are: 1. Consumer grade touch screen monitors 2. Commercial grade touch screen monitors This article will compare the two, and aims to help you decide which one is right for you. Please note that there is no common standard that must be met in order to classify a touch screen monitor as consumer-grade or commercial grade, so check carefully if you are ordering one from another supplier. Feel free to contact our team of experts if you want any specialist advice on selecting the right touch screen monitors for your project.

2. Product Quality of Commercial Grade v Consumer Grade Touch Screen Monitors A commercial quality touch screen monitor uses premium quality components. These components are designed to last longer than those in consumer grade monitors, and are what enables a manufacturer to offer a three year 24 x 7 warranty. See the section below on warranty. As a purchaser you may for example, be concerned about a dead pixel or a bright pixel, or a shadow or flicker in the LCD. Be especially careful to check the warranty carefully when ordering a consumer grade product, as the warranty is less likely to cover these issues throughout the life of the monitor. In addition, the touch screen technology in a commercial grade monitor is more likely to be a high quality screen than in a consumer grade touch screen monitor. For example, at InTouch Screens, our touch screen monitors include toughened glass that is less likely to be scratched, broken or damaged than consumer grade touch screen monitors. Further, the touch screen experience in our touch screen monitors is the highest possible. Our screens do not have the delay that some consumer grade models can have when touched, and particularly when gestures are being used such as dragging, drawing, zooming, rotating etc. A commercial touch screen like the ones supplied at InTouch Screens is also more likely to provide edge to edge glass. Edge to edge glass is often an important consideration for commercial purchasers. The alternative is a touch screen monitor with a bezel that attracts dust and germs and is difficult to keep clean. A commercial touch screen with edge to edge glass is easily wiped down and is a particularly important choice in the Covid 19 environment. A consumer grade touch screen monitor often has buttons that are accessible to users. These are often on the front, or bottom lip of the screen, and can cause a number of problems for commercial customers. The first problem is that users can interact with controls that you may not want them to interact with. They may be able to turn the monitor off, or adjust settings. In addition, these buttons are often not designed to be cleaned, and if your staff are regularly cleaning and wiping down screens the buttons on consumer grade screens can be a consistent point of failure.

3. Warranty on Commercial Grade Touch Screen Monitors As noted above, a commercial grade touch screen monitor should have higher quality components than a consumer grade touch screen monitor. This enables suppliers like InTouch Screens to offer a 3 year 24 x 7 warranty on their products. Many consumer quality touch screen monitors will only offer a 1 year warranty, or will specify that the monitor cannot be used 24 hours a day. Even if a 3 year warranty is offered on a consumer grade monitor, there are other costs to warranties. Downtime is a real cost. It is important to commercial organisations that their touch screen solutions are running as often as possible and this is much more likely with commercial quality products. In addition, staff time associated with warranty returns is a real cost that impacts return on investment (ROI), and overall product costs. In addition, consumer grade touch screen monitors tend to change their models much more regularly than commercial grade models. This is important if you have purchased multiple screens and want them to match. If a consumer grade screen fails under warranty you are much more likely to obtain a replacement with their latest model, which is less likely to match those you purchased previously. The end result is a mismatched look and feel. Appearance of Commercial Grade Touch Screen Monitors In most cases a consumer grade touch screen monitor will look like any other monitor without touch screen technology. For example, it may have a manufacturer logo on the front. These logos can impact the look and feel of your touch screen solution, particularly if you want to display anything in portrait mode. In addition, the screen surrounds are likely to be different on the bottom side of the screen to the top side, which again can look ugly (again, in portrait mode in particular). Particularly important to many commercial purchasers, is that a commercial touch screen such as those purchased from InTouch Screen, looks more like a touch screen phone than a non touch monitor. This is important as customers understand that it is a touch screen, not just a monitor, and are more likely to interact with it. Many touch screen projects fail, simply because customers don’t understand that the screen is a touch screen and can be interacted with.

4. Finally, a commercial grade touch screen monitor is more likely to have a sturdy stand that will not wobble when touched. A consumer grade screen may be intended to be used by a single owner user, who is happy to touch sensitively and not be concerned if the monitor wobbles a little when touched. Support of Commercial Grade Touch Screen Monitors Commercial grade touch screen monitors that are supplied by a touch screen specialist such as InTouch Screen come with expert advice. Our team of touch screen experts have rolled out hundreds of touch screen projects with thousands of installations in Australia. We have seen what is required for a touch screen project to succeed and our customers benefit from this expertise in the product selection process as well as the support process. Support from a team of touch screen experts is a hugely important criteria in rolling out a larger touch screen project. We understand typical user errors. Our support is geared around your long term uptime and the lowest overall return on investment over the life of the project. In Summary InTouch Screen only sells commercial grade touch screen monitors.To find out more about selecting a touch screen supplier, or on how we can support you in sourcing your touch screen solution please contact our touch screen experts. The team at InTouch Screens are standing by to talk to you regarding your next project, we are the trusted choice touch screen kiosk suppliers in Australia. Visit our customer Gallery to see some of our latest projects. Chat to our sales team today on 1300 557 219 or email. Contact us Address: Unit 1/3 Green Street, Brookvale, NSW, 2100 Phone: 1300 557 219 Email: info@intouchscreens.com.au Website: https://intouchscreens.com.au/