Blue Access ® for Members

1. Blue Access® for Members Your health and benefits Web site www.bcbstx.com Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

2. Have your group and member identification numbers ready – you can find these on your Blue Cross and Blue Shield ID card Go to www.bcbstx.com Select the Sign-up link Create a user ID and password for immediate and secure access to your personal information. How to Register for Blue Access for Members: It’s Easy to Get Started 1 2 3 4

3. Members can: Check claim status Sign up for electronic claim notification View personalized content Confirm covered members View and print detailed claim information (Explanation of Benefits) Locate contracting providers Request a new ID card or print a temporary one Access a wealth of health and wellness tools Blue Access® for MembersHome Page

4. Blue PointsSMIncentives

5. Blue PointsSM Overview • The Blue PointsSM program adds an incentive arm to the Blue Care® Connection and Personal Health Manager programs • Members can earn points by completing a variety of healthy activities which can be redeemed for rewards • Adults accumulate points for healthy activities, including: • Setting up meal or fitness plans • Reading or rating article and recipes • Asking a question of a Nurse, Coach, Trainer or Dietitian • Teens ages 13-17 utilize the same program as adults with the same incentives and activities • Nutritional and exercise recommendations are based on adolescent levels Average points earned in a week: 300-400 Maximum number of points earned per week: 1,000 (Sunday through Saturday)

6. Incentive Levels – Adults & Teens

7. Blue Points for Kids 12 and under • Kids earn miles which equate into stamp levels that can be redeemed for rewards • Miles are awarded for the following activities: • Nutrition Navigator Healthy Habits List • Activity List in the Family Fit section, including • Laughing, jumping rope, playing kickball, yoga, participating in P.E. class, dancing, reducing television viewing or computer use • Mileage is tracked in the ‘Around the World Game’ and on-line passport in the Personal Health Manager • Mileage from one destination to the next = 1 stamp • Kids can earn a maximum of 50 miles per dayin each category (or 300-400 per week) and redeemfor kid-appropriate rewards! • 2-stamp level • $10 gift cards, soccer ball, kick ball, Versa-Tube® Jr. • 3-stamp level • $20 gift cards, soccer trainer, basketball, youth football • 4-stamp level • Football, Cranium® Hullabaloo, Kids Sports Illustrated® • 8-stamp level • Apple® iPod® Shuffle, Razor® Scooter

8. Blue PointsSM Using the ProgramStep by Step Tutorial

9. Personal Health Manager • Health Risk Assessment • My Health Record • Online Health Encyclopedia • Questions/Feedback • Ask A Nurse • Ask A Trainer • Ask A Dietitian • Ask A Life Coach • Web-based Clinical Tracking • Blue PointsSM Rewards • ‘For Your Health’ • Exercise Guide • Nutritional Planning More information, more access to personal resources

10. Log On to Get StartedSelect Any ‘For Your Health’ Icon • Begin by clicking on any ‘For Your Health’ icon

11. Set Up a Plan Today: Select a Personal Fitness Goal • Your personal fitness plan will create both exercise and meal plans

12. Get Fit: Set Up a Plan Today • Follow the prompts and answer the personal profile questions

13. Set Up a Personal Fitness Plan • Your health status, fitness level, eating habits and access to health equipment will help tailor your fitness plan to your needs

14. Set Up a Personal Fitness Plan

15. Complete Plan Setup, Click ‘Start’ to Get Fit Today • Once you click ‘Start’ you will be able to see and review your exercise and meals plans

16. ‘Get Fit’ Fitness Plans Based on Your Personal Goal • Select individual exercises to get detailed instructions

17. Exercise How-Tos • Exercises explained with tips, technique demonstrations and precautions

18. Eat Right Meal PlansBased on Personal Goals • Meal plans also tailored to your personal fitness goals • Healthy meal shopping lists and alternatives also available

19. Meals Plans with Recipes and Shopping Lists

20. Live Well Plans for Easing Stress

21. Life Skills Assessment Helps Set Goals • ‘Live Well’ offers tips for better life balance, and improving life coping skills

22. Progress Reports Help Keep You on Track • Click the ‘Progress’ tab to report on and track your plans as you complete them

23. Articles Inform and Earn Points

24. These Plans Just Earned All these Blue Points! • Click on the ‘Blue Points’ tab to review and redeem your points • Send a secure email to our Customer Service through the new link

25. Send Secure Inquiries • Customer Service can help you with questions on how to best use the system, get help with your Blue Points account, or to solve technical difficulties.

26. Build Your Own Personalized Plans

27. Follow the Steps to Build Your Own Personalized Plan

28. Your Own Personalized Plans Completed! • Click ‘Start’ to begin you own personal fitness plan

29. Blue PointsSMFor Kids Under 13

30. Get Kids Involved with Family Management • To get younger family members involved, log on, then select covered dependent through the Family Management function

31. Get Kids Involved with Family Management (alternate link)

32. Helpful Instructions on Every Page

33. Get Fit For Kids • Click on the tabs to create plans for kids for them to follow and report on

34. Set Activity Plans for the Week • Add activities to a daily or weekly plan • Click ‘Save’ to add one or more activities from a number of different categories • Click ‘Return’ to add all to your plan

35. Start Completing Activities • Click ‘Report’ to check activities as they are completed

36. Complete Plan Activities for Points • Check off completed activities from your list • Click ‘Submit’ to report on completed plans and earn points

37. Activities Are Now Reported

38. Eat Right Kids • Follow the same steps to create activity plans under other tabs

39. Eat Right Levels and Choices • Select healthy meal related activities, click ‘Save’ to add • Click ‘Return’ to complete meal plan

40. Complete Activities and Report Them to Earn Points • Click ‘Submit’ to report on completed meals

41. Plan Completed, Points Earned

42. Live Well for Kids • Live Well for Kids provides opportunities for personal growth

43. Live Well for Kids; Character, Life Skills

44. Report on Completed Activities

45. Around the World Tracking • Kids track their progress in the educational Around the World map • The more points/miles they earn, the farther they travel • ‘Need Instructions’ provides details on any section

46. ‘Need Instructions’ Provides Answers

47. Access the Blue Points Redemption Center via the link on Personal Health Manager Click the “Blue Points” tab to view point totals and rewards Choose your reward redemption level here Ready to Check Your Points?

48. Ready to Redeem? • Access the Blue Points tab and choose appropriate redemption level • Review and select your desired reward(s) • No shipping or handling charge for delivery of rewards • Member is not responsible for any tax • What do I do if I need help? • Frequently Asked Questions as well as Program Rules will be provided on the site