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CONFLICT MANAGEMENT

CONFLICT MANAGEMENT. Chapter 16 Lecture 2. 5 ways to manage conflict. Avoidance Competition (A) Accommodation (B) Compromise (C) Collaboration (D). Conflict Continuum. I win, you lose (competition—A) I lose or give in (accommodate — B)

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CONFLICT MANAGEMENT

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  1. CONFLICT MANAGEMENT Chapter 16 Lecture 2

  2. 5 ways to manage conflict • Avoidance • Competition (A) • Accommodation (B) • Compromise (C) • Collaboration (D)

  3. Conflict Continuum I win, you lose (competition—A) I lose or give in (accommodate—B) We both get something (compromise—C) We both “win”(collaborate—D) A B C D

  4. Competition • Plus • The winner is clear • Winners usually experience gains • Minus • Establishes the battleground for the next conflict • May cause worthy competitors to withdraw or leave the organization

  5. Accommodation • Plus • Curtails conflict situation • Enhances ego of the other • Minus • Sometimes establishes a precedence • Does not fully engage participants

  6. Compromise • Plus • Shows good will • Establishes friendship • Minus • No one gets what they want • May feel like a dead end

  7. Collaboration • Plus • Everyone “wins” • Creates good feelings • Minus • Hard to achieve since no one knows how • Often confusing since players can “win” something they didn’t know they wanted

  8. What This Means • Managing conflict means you need to develop several styles and decide which is valuable at any given point of conflict

  9. Tips for Managing Workplace Conflict • Build good relationships before conflict occurs • Do not let small problems escalate; deal with them as they arise • Respect differences • Listen to others’ perspectives on the conflict situation • Acknowledge feelings before focussing on facts • Focus on solving problems, not changing people • If you can’t resolve the problem, turn to someone who can help • Remember to adapt your style to the situation and persons involved

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