1 / 16

Delivering IT Services with Castle Computer Services

Delivering IT Services with Castle Computer Services. Rory Gaffney – Head of IT. Background . Over 3500 properties throughout Scotland 6 Offices and 35 remote sites Care & Support, Care & Repair and services for owners. Where have we come from? . Servers 9 Servers located in Head Office

Jeffrey
Download Presentation

Delivering IT Services with Castle Computer Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Delivering IT Services with Castle Computer Services Rory Gaffney – Head of IT

  2. Background • Over 3500 properties throughout Scotland • 6 Offices and 35 remote sites • Care & Support, Care & Repair and services for owners.

  3. Where have we come from? • Servers • 9 Servers located in Head Office • 1 for each application • All less than 5% utilisation • All recommended specification

  4. Where have we come from? • Desktops (PC’s) • Over 100 located in 13 sites throughout Scotland • Manually configured

  5. Problems... • Server Provision • Server room size constraints • Difficult to maintain satisfactory temperatures • Inability to support growth • High internal and external support costs • High cyclical replacement costs

  6. Problems... • Desktop Provision • Increasingly difficult and expensive to maintain as Association grows • High internal and external support costs • Limited centralised control • Inability to deliver IT consistently to all sites • High cyclical replacement costs

  7. How did we solve the problems? • Vision • Secure Board level buy in • Secure the budget • Find the right partner

  8. Solutions.... • Partner • Castle Computer Services • Desire to develop and implement our vision • Strong project based approach • Willing to go the extra mile

  9. Solutions.... • Server Provision • VMWare Virtualised Platform • 3 new servers • Implemented over 4 months, completed in July 2007 • Delivered on time and within budget

  10. Benefits.... • Minimal interruption to IT services • Increased application uptime • High Availability • Improved Disaster Recovery • Less Hardware – reduced costs & increased efficiency • Easy to add extra capacity – more sites/users • Reduced carbon footprint • Cost control

  11. Solutions... • Desktop Provision • Desktop virtualisation • Initial phase implemented over 2 months, completed in January 2007 • Delivered on time and within budget

  12. Benefits... • Low cost • Consistent performance • Very resilient • Low support requirement • Very secure • Reduced carbon footprint • Centralised management and control

  13. Evaluation... • Server Provision • Application uptime of 99.2% since implementation • Server room temperature drop of 6 degrees • Benefits realised • Savings • £4K capital over 4 years • £9K running costs over 4 years • £17K CHA “person time” over 4 years

  14. Evaluation... • Desktop Provision • Generally well received • No problems • Benefits realised • Savings • £52K capital over 4 years • £11K running costs over 4 years • £23K CHA “person time” over 4 years

  15. Where are we now.... • Provision of IT services to another RSL • 178 users supported throughout Scotland • IT services provided to tenants • NO EXTRA STAFF • All IT services provided by Castle

  16. Questions ?

More Related