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VERITAS CommandCentral: Delivering Shared IT Services

VERITAS CommandCentral: Delivering Shared IT Services. [Name] [Date]. Agenda. VERITAS Software Overview The Challenge VERITAS CommandCentral Overview Using CommandCentral to Enable… Backup as a Service Storage as a Service Clusters as a Service Computing as a Service (future)

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VERITAS CommandCentral: Delivering Shared IT Services

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  1. VERITAS CommandCentral:Delivering Shared IT Services [Name] [Date]

  2. Agenda • VERITAS Software Overview • The Challenge • VERITAS CommandCentral Overview • Using CommandCentral to Enable… • Backup as a Service • Storage as a Service • Clusters as a Service • Computing as a Service (future) • Case Studies • Roadmap • Summary

  3. VERITAS CommandCentral Performance VERITAS Software Overview Application Server Storage Automation Availability

  4. The ChallengeIT Sprawl Application 1 Application 2 Dedicated infrastructure Poor resource utilization Distributed management Unpredictable service levels Disparate architectures High operational costs

  5. The ChallengeIT Consolidation Application 1 Application 2 Shared infrastructure Improved utilization Centralized management Managed service levels Standardized architecture Controlled operational costs Ex.: Shared backup/restore, SANs, partitions, blades, virtual machines

  6. InfrastructureService Portal Visibility Resources & UtilizationPerf. & AvailabilityTrending & Alerting Accountability Service Level ReportingUsage MeteringCost Allocation & Billing Shared Storage ITManagement IT App CRM Shared Backup Shared Clusters Shared Computing ITInfrastructure SharedStorage IT App HR Shared Network SharedComputing Etc. Delivery Provisioning / ControlStandardized ProcessesPolicy-Based Automation The ChallengeDelivering Shared IT Services

  7. Visibility Resources & UtilizationPerf. & AvailabilityTrending & Alerting Accountability Service Level ReportingUsage MeteringCost Allocation & Billing ITManagement IT App CRM ITInfrastructure SharedStorage IT App HR SharedBackup Delivery Provisioning / ControlStandardized ProcessesPolicy-Based Automation The ChallengeStarting Point InfrastructureService Portal Shared Storage Shared Backup Why Start Here? Already consolidatingPoor utilization of resourcesUnpredictable service levelsManual processesOpportunity for savings! Shared Clusters Shared Computing Shared Network Etc.

  8. CommandCentral Service Service Level DefinitionService Delivery WorkflowService Cost AnalysisService Reporting CommandCentral Storage Centralized Storage Ops.Policy-Based ManagementPerf. and Capacity Mgmt.End-to-End Provisioning CommandCentral Availability Centralized Cluster Ops.Policy-Based ManagementAvailability ManagementDiagnosis & Troubleshooting VERITAS CommandCentralScalable Platform for Service Delivery CommandCentral Service CommandCentralStorage CommandCentral Availability CommandCentralServer(future) CommandCentralPerformance(future) Storage Foundations 3rd-Party Storage Mgt. NetBackup /BackupExec 3rd-Party Backup OpForce 3rd-Party Provisioning Cluster Server 3rd-Party Clustering I3 3rd-Party Monitoring Heterogeneous Hardware Infrastructure

  9. VERITAS CommandCentralSimplifying Management • Integrated • Unified database across storage, backup, clusters • Single user interface for management across domains • Workflow integrates across servers, storage, backup, DBAs, … • Secure • Single sign-on (Windows, Unix) • Roles-based access control • Process control and audit trail • Scalable • Agent-less data collection where possible • Roll up across multiple data centers • Centralized Web-based management

  10. VERITAS CommandCentralOpen Architecture 3rd-Party Framework(HP OpenView, etc.) SNMP Remedy Peregrine 3rd-PartyWorkflow(Remedy, etc.) 3rd-PartyAuthentication(Windows, etc.) VSS Vantive Workflow API / CLI ODBCOpen Schema Agent SDK XML Import Custom AgentDevelopment 3rd-Party Reporting Tool(Access, Crystal, etc.) 3rd-Party Asset DB(Peregrine, etc.)

  11. VERITAS CommandCentralWorks With What You Have Disk / Tape Databases File Systems O/S* Switches / HBAs Volume Managers Backup/Restore Clustering* * MSCS only supported in CommandCentral Storage today. ** CommandCentral management server only on Windows and Solaris.

  12. Enabling Backup as a Services CommandCentral Service CommandCentralStorage CommandCentral Availability CommandCentralServer(future) CommandCentralPerformance(future) Storage Foundations 3rd-Party Storage Mgt. NetBackup /BackupExec 3rd-Party Backup OpForce 3rd-Party Provisioning Cluster Server 3rd-Party Clustering I3 3rd-Party Monitoring Heterogeneous Hardware Infrastructure

  13. Enabling Backup as a Service • Backup Service Management • Visibility: Backup/restore reporting, trending, forecasting, alerting • Delivery: Backup/restore workflow/automation • Accountability: Backup/restore service levels, usage and chargeback VERITAS NetBackupVERITAS BackupExecIBM Tivoli Storage ManagerEMC Legato Networker

  14. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • View backup/restore jobs across entire backup domain • Filter by geography, application, department, etc. • Drill  errors and skipped files • Track media and tape drive usage and availability • Identify consistent problems • Plan for new purchases

  15. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • View the end-to-end topology of the backup SAN • Inventory backup SAN devices and configuration • Track switch throughput, errors and performance

  16. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • Automatically alert on backup/restore problems • Maintain/update knowledge base for problem resolution • Acknowledge alerts and add comments • Filter alerts • Policy-based alert handling • E-mail, SNMP or script

  17. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • Track backup/restore jobs, files, duration, size, success/failure, media, drives, skipped files, success rate • Trend/forecast • Graphical or tabular formats

  18. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • Automatically produce compliance reports • Customize report presentation and column selection • Filter by application, system administrator, DBA, etc. • Schedule for e-mail distribution

  19. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • Highly customizable reporting • Customize report format • Select columns for report • Filter by any metric • Custom SQL queries • Save, print, export

  20. Enabling Backup as a ServiceBackup Service Delivery • Backup Service Delivery • Self-service request portal for backup/restore • Automatically add/remove clients from VERITAS NetBackup • Customizable workflow approvals and notifications • Track status of requests • Optimize workflows over time

  21. Enabling Backup as a ServiceBackup Service Accountability • Backup Service Accountability • Model organization “Business Views” by Line of Business, Department, Geography, etc. • Create “portals” for various business groups • Present filtered backup service dashboard for each group • Measure service levels around success rate, time to provision

  22. Enabling Backup as a ServiceBackup Service Accountability • Backup Service Accountability • Track usage by backup, restore, archive, verify, duplicate, import, catalog, vault, retrieved, media • Map usage to Business Views • Rate per cost center / time • Bill, trend, forecast • Export, print, save, e-mail

  23. Enabling Storage as a Service CommandCentral Service CommandCentralStorage CommandCentral Availability CommandCentralServer(future) CommandCentralPerformance(future) Storage Foundations 3rd-Party Storage Mgt. NetBackup /BackupExec 3rd-Party Backup OpForce 3rd-Party Provisioning Cluster Server 3rd-Party Clustering I3 3rd-Party Monitoring Heterogeneous Hardware Infrastructure

  24. Storage Service Mgmt. • Visibility: Discover SAN, NAS, DAS; report/trend/forecast; monitor/alert on problems • Delivery: Storage provisioning workflow/automation • Accountability: Storage service levels, usage and chargeback Enabling Storage as a Service

  25. Enabling Storage as a ServiceStorage Service Visibility • Storage Service Visibility • Centralized view of Storage Operations • Across Storage, SAN, Databases, Applications, Hosts, HBAs

  26. Enabling Storage as a ServiceStorage Service Visibility • Storage Service Visibility • Drill into physical view of storage arrays • Track array capacity and allocation • View array configuration information

  27. Enabling Storage as a ServiceStorage Service Visibility • Storage Service Visibility • Track host view of storage • Drill from all hosts to individual host to file systems, drives and files • View capacity and usage in databases and mail servers

  28. Enabling Storage as a ServiceStorage Service Visibility • Storage Service Visibility • View the end-to-end topology of the SAN • Inventory SAN devices and configuration • Track switch throughput, errors and performance

  29. Enabling Storage as a ServiceStorage Service Visibility • Storage Service Visibility • Track alerts across the SAN • Configure policies for handling events • E-mail, SNMP, script

  30. Enabling Storage as a ServiceStorage Service Visibility • Storage Service Visibility • Report on storage capacity and usage • Drill-down reports • Report by vendor, RAID level, array type, etc. • Track top file types, duplicate files, stale files, problem files, largest users

  31. Enabling Storage as a ServiceStorage Service Visibility • Storage Service Visibility • Report on SAN inventory and configuration

  32. Enabling Storage as a ServiceStorage Service Delivery • Storage Service Delivery • Centrally administer storage environment without logging into multiple tools • Manage, clone, replace HBAs • Manage port bundles • Create/edit zones

  33. Enabling Storage as a ServiceStorage Service Delivery • Storage Service Delivery • Provision storage to host • Set policies on allowable hosts and LUNs for provisioning • Search for LUNs based upon desired characteristics • Create LUNs as needed

  34. Enabling Storage as a ServiceStorage Service Delivery • Storage Service Delivery • Design storage provisioning workflow using Microsoft Visio • Extend process to include volume, file system or database creation • Automatically launch scripts during process • Customize notifications and approvals

  35. Enabling Storage as a ServiceStorage Service Delivery Provide any needed info; approve continuation Request more Storage at GOLDservice level DBA Provide any needed info; approve continuation Sys Admin Approve additional storage allocation Storage Admin Check for space on filesystem; Mask LUN to allow HBA access Log into host; run commands to see new volumes Find LUN(s) with right characteristics Mount primary volume to filesystem; extend Log into DB; create datafile Pause and notify Storage Admin Make sure LUN(s) are boundto right port Repeat previous 4 steps for volume at remote DR site Pause, queue, and notify DBA Add datafile to tablespace and expand Add primary volume to volume group, expand group Ensure HBA, port are in same zone Pause and notify Sys Admin Setup mirroring with remote volume using volume mgr Notify DBA of completion

  36. Enabling Storage as a ServiceStorage Service Delivery • Storage Service Delivery • Create tiers of storage with defined Service Level Objectives • Map tiers to RAID levels and specific arrays • Specify time-to-provision objectives for each tiers

  37. Enabling Storage as a ServiceStorage Service Delivery • Storage Service Delivery • Publish storage services to self-service catalog • Filter catalog services based upon user • Track status of requests • Optimize workflows over time

  38. Enabling Storage as a ServiceStorage Service Accountability • Storage Service Accountability • Model organization “Business Views” by Line of Business, Department, Geography, etc. • Create “portals” for various business groups • Present filtered storage service dashboard for each group • Measure service levels around utilization, time to provision

  39. Enabling Storage as a ServiceStorage Service Accountability • Storage Service Accountability • Track usage by total capacity, used capacity, ports assigned • Set rate by RAID level • Map usage to Business Views • Rate per cost center / time • Bill, trend, forecast • Export, print, save, e-mail

  40. Enabling Clustering as a Service CommandCentral Service CommandCentralStorage CommandCentral Availability CommandCentralServer(future) CommandCentralPerformance(future) Storage Foundations 3rd-Party Storage Mgt. NetBackup /BackupExec 3rd-Party Backup OpForce 3rd-Party Provisioning Cluster Server 3rd-Party Clustering I3 3rd-Party Monitoring Heterogeneous Hardware Infrastructure

  41. Enabling Clustering as a Service • Cluster Service Mgmt. • Visibility: Central visualization of enterprise clusters; reporting and alerting • Delivery: Cluster configuration management and diagnosis • Accountability: Cluster availability management

  42. Enabling Clustering as a ServiceCluster Service Visibility • Cluster Service Visibility • Central visualization of clusters and cluster configuration • Track alerts across clusters

  43. Enabling Clustering as a ServiceCluster Service Visibility • Cluster Service Visibility • Historical database for correlation and trending • Scheduling operational reports for uptime, configuration analysis

  44. Enabling Clustering as a ServiceCluster Service Delivery • Cluster Service Delivery • One-to-many cluster wide change management • In-context launch and single sign-on to VCS web console • Failover several VCS Service Groups all at once • Policy-based management

  45. Enabling Clustering as a ServiceCluster Service Accountability • Cluster Service Accountability • Kiviat Charts to assess Service Group health • Group Service Groups around application groups

  46. Enabling Computing as a Service (Future) CommandCentral Service CommandCentralStorage CommandCentral Availability CommandCentralServer(future) CommandCentralPerformance(future) Storage Foundations 3rd-Party Storage Mgt. NetBackup /BackupExec 3rd-Party Backup OpForce 3rd-Party Provisioning Cluster Server 3rd-Party Clustering I3 3rd-Party Monitoring Heterogeneous Hardware Infrastructure

  47. Complementary Hour of Day Profiles Complementary Day of Month Profiles Enabling Computing as a ServiceComputing Service Visibility • Computing Svc. Visibility • Track system usage • Identify opportunities for utilization improvement and consolidation • Plan system consolidation • Identify complementary workloads

  48. Finance Mgr. “We have the budget” Sys Admin. Provision server from free pool VERITASOpForce Storage Admin. Create LUNsMask/bind/zone Data Center Mgr. “We have the hardware” VERITAS CommandCentral Storage • QA Manager • Request complete within delivery SLA • Costs billed back to QA department • Utilization and uptime within SLA SysAdmin. Create new volume group and file system VERITASStorage Foundations Enabling Computing as a ServiceComputing Service Delivery QA Manager “I need a GOLD infrastructure service”

  49. Enabling Computing as a ServiceComputing Service Delivery • Computing Svc. Delivery • Bare metal discovery of servers, blades, chassis • Live discovery of servers, blades, chassis, Ethernet switches (Cisco), IP load balancers (F5) • Track servers, images, OS configurations, IP, VLANs, VIPs, OS/application licenses • Software / patch deployments

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