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VoIP Success Promise vs Reality

VoIP Success Promise vs Reality. Brian Title October, 2006. SMB Case Study: Manhattan Beachwear. Jon Nelson Toshiba Telecommunication Systems Division Rick D’Amato Manhattan Beachwear LLC John Berg Transcom Telecommunications Corporation. Agenda Introduction and Background

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VoIP Success Promise vs Reality

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  1. VoIP SuccessPromise vs Reality Brian Title October, 2006

  2. SMB Case Study: Manhattan Beachwear Jon Nelson Toshiba Telecommunication Systems Division Rick D’Amato Manhattan Beachwear LLC John Berg Transcom Telecommunications Corporation

  3. Agenda • Introduction and Background • Solutions Implemented • Success Results • Savings & ROI

  4. About Manhattan Beachwear LLC • Leading manufacturer of women’s swimwear worldwide • Makes millions of swimsuits for top department stores and discount stores • Headquartered in Cypress, California • Showroom in New York City • Manufacturing plants in Mexico, Indonesia, and Vietnam Objectives • Use VoIP to connect all locations and workers around the world • Connect CEO, a road warrior who travels internationally • Improve productivity • Quantifiable ROI & cost savings to justify investment

  5. Recommendations from Toshiba Dealer • Create a converged VoIP and TDM system • Use VoIP to connect remote locations and workers • Use digital telephones for most users at headquarters • Save on equipment costs re-using some interface cards • Reduce traffic on the LAN

  6. Equipment Implemented • Toshiba Strata CIX IP business communication system • Toshiba Stratagy iES32 Voice Processing • Toshiba SoftIPT soft phone on CEO’s laptop • Toshiba IP desk telephones in all remote locations • Use Toshiba digital telephones at headquarters

  7. Toshiba VoIP Delivers a Wave of Success for Manhattan Beachwear • Strata CIX670 with VoIP connects Cypress, CA, HQ • With New York showroom and • Manufacturing plants Indonesia, Vietnam, Mexico • Centralized communication has everyone on the same system • Improves internal communications • Improves external communication with customers and vendors • Road warrior CEO uses SoftIPT soft phone on his laptop to stay connected when away from the office • Migrated from Toshiba DK96 to CIX670 saving money by re-using some interface cards • Cost savings of $3,000 per month in long distance and international conference calling costs

  8. Cypress, California Headquarters Traveling CEO Laptop Soft IPT Remote Home Office Workers CIX670 Digital Telephones IP Telephones Internet Mexico Vietnam New York Showroom Indonesia IP Telephones IP Telephones IP Telephones IP Telephones System Diagram

  9. Result #1: Connected the Road Warrior CEO • CEO Scott Soura is on the road nine months a year • Uses Toshiba’s SoftIPT soft phone on his laptop • Connected to his business phone line anywhere there’s Internet or Wi-fi coverage, including hotel rooms, remote offices, airports, etc. • Clients and staff can reach him no matter where he is in the world

  10. Result #2: Connected Offices, Showrooms, and Manufacturing Plants Worldwide • Eliminated long distance costs between company locations in California, New York, Mexico, Vietnam and Indonesia • Centralized communication has everyone on the same system, improving internal communications • Direct extension dialing, voice mail broadcast messages to everyone, • Transferring calls, forwarding voice mail messages, • Forwarding calls outside of the system (such as to cell phones), and even conference calls on the fly • Improved external communications with customers and vendors because Manhattan employees can be reached by phone wherever they are

  11. Result #3: Saved Thousands of Dollars in Long Distance Costs • Saving $15,000 annually on international calls made from the U.S. locations • Saving $12,000 annually on international calls made from the locations in Mexico and Asia • Saving $10,000 annually on $3.00+ per minute international conference calling fees • Manhattan handles their own system administration and programming, saving about $5,000 per year in service fees • All locations are just a 3-digit call away, improving employee productivity

  12. Result #4: Flexibility of VoIP Plus Reliability of Digital • A converged system provides the best of both worlds: • Reliability of a digital system • Flexibility and cost-effectiveness of a VoIP system • Digital telephones help reduce traffic on the LAN • Mix-and-match endpoints to meet the users’ needs • Having both ensures telephones are always operational • Added VoIP where needed, not as the only alternative • Migration of some interfaces • Savings of $2,000 in new system equipment purchase cost

  13. Estimated Savings

  14. Toshiba VoIP Delivers a Wave of Success for Manhattan Beachwear Bottom Line Benefits • Connects all locations and workers around the world • Keeps road warrior CEO connected despite heavy travel schedule • Improves employee productivity • Reducing telephone tag • Reaching employees by telephone wherever they are • ROI & cost savings paid for the VoIP system in 10 months

  15. Thank you for your participation!

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