The future of parking enforcement starts here:

1. The future of parking enforcement starts here:

2. Equality – we encourage diversity, and will not tolerate discrimination and inequality. Excellence – We practice best value and welcome innovation; we will achieve our aims working in partnership. Accountability – We are accountable to our clients their residents, their communities and our other stakeholders. Openness – We promote interest in our work, and are open and transparent about our activities and performance. Unity – we share values and social purpose similar to those of our clients, these values will make us a strong, diverse and united movement. Our mission statement

3. OUR SERVICES • Free initial consultation •  A live electronic control facility with client view giving photographic evidence • Robust enforcement in designated areas of operation to prescribed times. • Free initial signage • Residential consultation for new schemes • Fully exhaustive permit schemes with free permits for OAPs • Up to five clamp releases free of charge per month (conditions apply) • Full CES management support • Appeals department with monthly residential input • Effective complaints handling procedure with timescales • Member of the British parking association • Liveried fleet • Corporate uniform • SIA compliant

4. OUR VEHICLES All CES vehicles are fitted with tracker units for security and efficiency of service

5. SIA LICENSING • All CES staff are licensed in line with government requirements • All CES vehicles are liveried in line with SIA regulations

6. Open spaces are prone to youths congregating and children playing football there. Poorly planned and neglected car parking areas will encourage vandalism and will lead to a deterioration of properties and the areas surrounding them. The desirability of the properties will suffer and lead to demand problems and a subsequent loss of rental income with further costs incurred in repairing damaged property and abandoned homes. Why have clamping? • Abandoned vehicles, unauthorised and inconsiderate parking, and the use of parking areas to carry out vehicle repairs can be serious nuisances. Abandoned vehicles are an eyesore, and a potential danger, and a target for vandals and joy riders. • Unauthorised parking may obstruct emergency and pedestrian access, take up scarce parking spaces and lead to resident disputes. .

7. WARNING! • Every attempt is made to warn potential offenders that enforcement is in place • Clearly worded highly visible signs are placed strategically around the parking area • The size, font size and wording used conform to BPA guidelines

8. Resident consultation • Attending a residents meeting • Open letter to all residents • Telephone enquiries • Re-assurance • Lead in times • Valuing residents opinions

9. Why consult with residents? • Since 2003 our work with residents has resulted in a dramatic reduction in the number of residents being penalised

10. Contacting the control room • 24 hour live control room • Recorded calls • Trained helpful staff • Local rate number • Instant dispute resolution system • 90% of callers are abusive • Controllers are not authorised to release clamps free of charge

11. Vehicle removal

12. Vehicle retrieval • Upon a vehicles arrival at the impound facility its details are entered onto a system known as Trace alerting the police that the vehicle is in our possession • Vehicles are only returned in the most extreme circumstances • Payment centre staff are the most abused staff in any industry • 90% of owners are reunited with their vehicles within two hours

13. Appeals procedure • All rejected appellants will be advised to seek independent legal advise if dissatisfied • The CES appeals team are fully impartial • Around 20% of appeals are upheld • Clients can see live if CES are at fault • Refunds will always be issued if CES are at fault • Appeals are received either in writing or by Electronic mail we encourage people to appeal within seven days no appeal will be accepted fourteen days after the offence • Every appeal will receive a response no later than 28 days after their appeal is received. • Every case is reviewed on its merits and thoroughly investigated • The operational team must provide pre arranged evidence to the appeals department if any part of the evidence chain is not available the case is automatically upheld

14. The appeal response NOTICE OF REJECTION/ACCEPTANCE OF REPRESENTATION IF YOU ARE NOT SATISFIED WITH THE OUTCOME OF THIS APPEAL WE RECOMMEND YOU SEEK INDEPENDENT LEGAL ADVICE

15. Complaints • Designate a Location to Receive Complaints • Develop a System for Record-keeping • Process and Record Complaints • Acknowledge Complaint • Investigate and Analyse the Complaint • Resolve the Problem in a Manner Consistent with client Company Policy • Prepare and File a Report on the Disposition of the Complaint, and Periodically Analyse and Summarise Complaints

16. Permits • Flexible annual charges • Free permits to OAPs • Free adhesive permit holders • Permits issued direct to resident or to landlord • Optional visitor permit schemes

17. Visitor permits

18. Tele: 0844-800-4944 • E-Mail info@ces-serv.com • All enquiries: PO Box 61209 London N17 0SJ