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1. Sales & Operations Planning – Two Decades of Learning at BASF Alan L. Milliken CFPIM CIRM CSCP
April 14, 2007
3. Objectives of the Presentation
4. S&OP Process Overview
13. Steps in the S&OP Process
21. Marketing/Sales Suffer with the “Field of Dreams” Syndrome
34. Keys to Success
35. S&OP is Journey not a Destination
37. Sample S&OP Planning Calendar
39. Sample Key Performance Indicators (KPI’s) for the S&OP Process Overall Process
- Customer Satisfaction (e.g. OTD)
- ROI/ROA/Cash Flow,etc..
- Market Share
- Inventory Performance
New Product Planning
- Due Date (milestones)
- Velocity (time to market)
- Revenue/Cost