1 / 8

Business Letters Structure -Heading -Date -Inside address -Salutation -Message -Complementary close -signature block

Business Letters - Sales Letter - Complaint Letter - Adjustment Letter - Order Letter - Collection Letter - Enquiry Letter - Persuading & Denial Letters - Quotation Letters - Interview Letter - Reference Letter.

Jims
Download Presentation

Business Letters Structure -Heading -Date -Inside address -Salutation -Message -Complementary close -signature block

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Business Letters - Sales Letter- Complaint Letter- Adjustment Letter- Order Letter- Collection Letter- Enquiry Letter- Persuading & Denial Letters- Quotation Letters- Interview Letter- Reference Letter

  2. Business LettersSignificance:-assist in sustaining business relationship-to convey complex information-serve as permanent record-to reach a large and geographically diverse audience

  3. Business LettersPurposes-to inform-to congratulate-to enquire-to order-to requestto collect dues-to complain-to make an adjustment-to sale a product, service or scheme

  4. Business LettersStructure-Heading-Date-Inside address-Salutation-Message-Complementary close-signature block

  5. Business LettersStructureAdditional Elements-Addressee notation-Attention line-Subject line-Reference initial-Enclosure notation-Copy notation-Mailing notation-Postscript

  6. Business LettersLayout-Block layout (everything left sided)-Modified block layout (Writer’s address & signature block on right side, rest on left)-Semi-block layout (Writer’s address & signature block on right side, rest on left and message having more margin on left) -Simplified layout (omits salutation and complementary close & subject line in capital)

  7. Business LettersLayout-Block layout (everything left sided)-Modified block layout (Writer’s address & signature block on right side, rest on left)-Semi-block layout (Writer’s address & signature block on right side, rest on left and message having more margin on left) -Simplified layout (omits salutation and complementary close & subject line in capital)

  8. Business LettersPrinciples- ‘You’ attitude- Clear & concise-Correct & complete- Emphasize positive-Courteous & considerate-Attention-Interest-Desire-Action

More Related