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Business Letters

Business Letters. Mrs. Perkins. Why do we need to write business letters?. The key to communication Business to Business Individual to Business Business to Individual Accomplish a goal Earn a business’ respect Get what we want!. Reasons for writing letters. I am writing to…

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Business Letters

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  1. Business Letters Mrs. Perkins

  2. Why do we need to write business letters? • The key to communication • Business to Business • Individual to Business • Business to Individual • Accomplish a goal • Earn a business’ respect • Get what we want!

  3. Reasons for writing letters • I am writing to… • inquire about … • apologize for …

  4. Reasons for writing letters Requests • Could you possibly? • I would be grateful if you could…

  5. Reasons for writing letters Agreeing to Requests • I would be delighted to …

  6. Reasons for writing letters Giving Bad News • Unfortunately … • I am afraid that …

  7. Step 1 – Letterhead orTyped Heading Company Letterhead Typed Heading Consists of a typed return address Should also include the name of the sender Email, phone, etc. Use a 1 inch top margin and 1 inch side margins • Includes logo, slogan, or other identifying items • Address, phone number, and other contact information • Use a 2 inch top margin and 1 inch side margins • Open a new document and create a typed heading now.

  8. Step 1 - Typed Heading • Type your name and press Enter • Type the address below (Notice the format of the address. You should ALWAYS format addresses like this.) • Press Enter Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765

  9. Step 2 - Date • Immediately under the heading • Type today’s date • Then press Enter 4 times Student Name¶ Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765 February 30, 2020 ¶ ¶ ¶ ¶ ¶

  10. Step 3 – Inside Address • Inside Address is who the letter is TO • Type the name and address of the person the letter is to • Include position and company name • Press Enter twice (DS) February 30, 2020 ¶ ¶ Fred Flintstone ¶ Sales Manager ¶ Cheese Specialists Inc. ¶ 456 Rubble Road ¶ Rockville, IL ¶ ¶ ¶

  11. Step 4 – Salutation or Greeting • After the Inside Address and a double space • Type the Salutation or Greeting • Press Enter 2 times Fred Flintstone¶ Sales Manager ¶ Cheese Specialists Inc. ¶ 456 Rubble Road ¶ Rockville, IL ¶ ¶ Dear Mr. Flintstone: ¶ ¶ ¶

  12. Step 5 - Body • After the Salutation and a double space • Type the body of the letter • Double Space between paragraphs • Double Space at the end Dear Mr. Flintstone:¶ ¶ With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 ¶ ¶ The order will be shipped within three days via UPS and should arrive at your store in about 10 days. ¶ ¶ Please contact us again if we can help in any way. ¶ ¶

  13. Dear Mr. Flintstone:¶ ¶ With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856. ¶ ¶ The order will be shipped within three days via UPS and should arrive at your store in about 10 days. ¶ ¶ Please contact us again if we can help in any way. ¶ ¶ ¶

  14. Part 6 – Complimentary Close • Type the Complimentary Close • Press Enter 4 times • The writers signature goes here Please contact us again if we can help in any way. ¶ ¶ Yours Sincerely, ¶ ¶ ¶ ¶

  15. Part 7 – Writer’s Identification • Make sure there are 4 spaces after the Complimentary Close • Type the Writer’s Identification including position • Press Enter twice Yours sincerely, ¶ ¶ ¶ ¶ Student Name¶ Director of Ken's Cheese House ¶ ¶

  16. Part 8 – Reference Initials • Type reference initials • Reference initials are the initials of the person typing the letter. • They are always lower case Kenneth Beare¶ Director of Ken's Cheese House ¶ ¶ si¶ ¶

  17. Part 9 – Notation (optional) • Notations include who copies are being sent to or other items enclosed in the letter. • Notations are a double space below the reference initials Cheese House ¶ ¶ si¶ ¶ Enclosure: Invoice

  18. ReviewFill out the worksheet to help you remember the previous information • Typed heading • Date • 4 spaces • Inside Address • 2 spaces Student Name¶ Ken's Cheese House¶ 34 Chatley Avenue¶ Seattle, WA 98765 ¶ February 30, 2020 ¶ ¶   ¶ ¶   Fred Flintstone¶ Sales Manager¶ Cheese Specialists Inc.¶ 456 Rubble Road¶ Rockville, IL¶ ¶

  19. ReviewFill out the worksheet to help you remember the previous information • Salutation • 2 spaces • Body • 2 spaces • Body • 2 spaces • Body • 2 spaces ¶ Dear Mr Flintstone:¶ ¶ With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856.¶ ¶ The order will be shipped within three days via UPS and should arrive at your store in about 10 days.¶ ¶ Please contact us again if we can help in any way.¶ ¶

  20. ReviewFill out the worksheet to help you remember the previous information • Complimentary Close • 4 spaces • Writers Signature • Writers Identification • 2 spaces • Reference Initials • 2 spaces • Notation ¶ Yours sincerely,¶ ¶ ¶ ¶ Kenneth Beare¶ Director of Ken's Cheese House¶ ¶ si¶ ¶ Enclosure: Invoice¶

  21. Styles of Letters • Block Style • Modified Block Style • Modified Block with Indented Paragraph

  22. Punctuation Styles • Open Punctuation – NO punctuation after the salutation or complimentary close • Mixed Punctuation - has a colon after the salutation (never a comma) and a comma after the complementary close. • These are the only two parts of a letter that are affected by the punctuation styles. • Commas after the salutation are used only in strictly personal letters.

  23. Block Style • Block Style with mixed punctuation • Block Style: • All letter parts are aligned on the left margin • Mixed Punctuation: • Colon follows the salutation • Comma follows the Complimentary close Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765  February 30, 2020 Fred Flintstone Sales Manager Cheese Specialists Inc. 456 Rubble Road Rockville, IL Dear Mr Flintstone: With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 The order will be shipped within three days via UPS and should arrive at your store in about 10 days. Please contact us again if we can help in any way. Yours sincerely, Kenneth Beare Director of Ken's Cheese House si

  24. Modified Block Style • Modified Block Style with Open Punctuation • Modified Block Style: • Date, complimentary close, and signature block start at the center of the page • All other parts are aligned on the left margin • Open Punctuation: • NO punctuation after the salutation or the complimentary close Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765 February 30, 2020 Fred Flintstone Sales Manager Cheese Specialists Inc. 456 Rubble Road Rockville, IL Dear Mr Flintstone With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 The order will be shipped within three days via UPS and should arrive at your store in about 10 days. Please contact us again if we can help in any way. Yours sincerely Kenneth Beare Director of Ken's Cheese House si

  25. Modified Block with Indented Paragraphs • Modified Block Style with Indented Paragraphs and Mixed Punctuation • Modified Block Style: • Date and complimentary close, and signature block start at center of the page • All other parts are aligned on the left margin • Open Punctuation: • NO punctuation after the salutation or the complimentary close Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765   February 30, 2020 Fred Flintstone Sales Manager Cheese Specialists Inc. 456 Rubble Road Rockville, IL Dear Mr Flintstone With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 The order will be shipped within three days via UPS and should arrive at your store in about 10 days. Please contact us again if we can help in any way. Yours sincerely Kenneth Beare Director of Ken's Cheese House si

  26. QUIZ

  27. 1. What should be at the top of a business letter, before the date? • Salutation • Greeting • Letterhead • Reference Initials

  28. 2. What is the main text of the letter called? • Notation • Subject Line • Body • Writers Identification

  29. 3. The lower case initials at the end of the letter are • An acronym • The initials of the person who the letter is from • The initials of the person the letter is to • The initials of the person who typed the letter

  30. 4. How many spaces should be after the Complimentary Close? • 2 • 3 • 4 • 5

  31. 5. Which Style of Letter Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765 February 30, 2020 Fred Flintstone Sales Manager Cheese Specialists Inc. 456 Rubble Road Rockville, IL Dear Mr Flintstone: With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 The order will be shipped within three days via UPS and should arrive at your store in about 10 days. Please contact us again if we can help in any way. Yours sincerely, Kenneth Beare Director of Ken's Cheese House si • Block Style • Modified Block Style • Modified Block with Indented Paragraphs

  32. 6. Which Style of Punctuation Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765 February 30, 2020 Fred Flintstone Sales Manager Cheese Specialists Inc. 456 Rubble Road Rockville, IL Dear Mr Flintstone: With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 The order will be shipped within three days via UPS and should arrive at your store in about 10 days. Please contact us again if we can help in any way. Yours sincerely, Kenneth Beare Director of Ken's Cheese House si • Open Punctuation • Mixed Punctuation

  33. 7. Which Style of Letter Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765   February 30, 2020 Fred Flintstone Sales Manager Cheese Specialists Inc. 456 Rubble Road Rockville, IL Dear Mr Flintstone With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 The order will be shipped within three days via UPS and should arrive at your store in about 10 days. Please contact us again if we can help in any way. Yours sincerely Kenneth Beare Director of Ken's Cheese House si • Block Style • Modified Block Style • Modified Block with Indented Paragraphs

  34. 8. Which Style of Punctuation Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765   February 30, 2020 Fred Flintstone Sales Manager Cheese Specialists Inc. 456 Rubble Road Rockville, IL Dear Mr Flintstone With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 The order will be shipped within three days via UPS and should arrive at your store in about 10 days. Please contact us again if we can help in any way. Yours sincerely Kenneth Beare Director of Ken's Cheese House si • Open Punctuation • Mixed Punctuation

  35. 9. Which Style of Letter Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765   February 30, 2020 Fred Flintstone Sales Manager Cheese Specialists Inc. 456 Rubble Road Rockville, IL Dear Mr Flintstone With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 The order will be shipped within three days via UPS and should arrive at your store in about 10 days. Please contact us again if we can help in any way. Yours sincerely Kenneth Beare Director of Ken's Cheese House si • Block Style • Modified Block Style • Modified Block with Indented Paragraphs

  36. 10. Which Style of Punctuation Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765   February 30, 2020 Fred Flintstone Sales Manager Cheese Specialists Inc. 456 Rubble Road Rockville, IL Dear Mr Flintstone With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 The order will be shipped within three days via UPS and should arrive at your store in about 10 days. Please contact us again if we can help in any way. Yours sincerely Kenneth Beare Director of Ken's Cheese House si • Open Punctuation • Mixed Punctuation

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